Lexmark X644e User Manual
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Encrypting the hard disk 121 Administrative support 6Indicate the setting for each sub-item as required for the network environment. 7Click Submit. Confidential Print Setup Confidential Print Setup allows the designation of a maximum number of PIN entry attempts and allows setting an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user’s print jobs are deleted. When a user has not printed their jobs within a designated time period, the print jobs are deleted. To activate Confidential Print Setup: 1Open a Web browser. In the address line, enter the IP address of the MFP being configured using the format: http://ip_address/. 2Click Configuration. 3Under Other Settings, click Security. 4Click Confidential Print Setup. 5Set the value for the maximum number of invalid PINs allowed. Set Job Expiration to the maximum amount of time before a submitted confidential print job is deleted. 6Click Submit. Encrypting the hard disk Warning:All resources on the hard disk will be deleted. Resources residing in flash memory or in RAM remain unaffected. Note:This setting is only available on MFP models with an integrated internal hard disk drive. 1Turn the MFP off. Wait 10 seconds. 2Press and hold the 2 and 6 buttons on the numeric keypad while turning the MFP on. 3Release the buttons when the touch screen blinks and is blank momentarily. Wait. The Config Menu appears. 4Touch the down arrow to scroll to Disk Encryption. 5Touch the right arrow to enter the Disk Encryption menu. 6Touch the right arrow next to Enable to encrypt the hard disk. Contents will be lost. Continue? appears. 7Touch Ye s to continue the process. The Encrypting Disk progress bar appears. Warning:Do not power off the MFP until the process completes. 8When hard disk encryption is finished, touch Back to return to the Config Menu. 9Touch Exit Config Menu to exit. To disable disk encryption: 1Turn the MFP off. Wait 10 seconds. 2Press and hold the 2 and 6 buttons on the numeric keypad while turning the MFP on. Downloaded From ManualsPrinter.com Manuals
Hard disk wiping 122 Administrative support 3Release the buttons when the touch screen blinks and is blank momentarily. Wait. The Config Menu appears. 4Touch the down arrow to scroll to Disk Encryption. 5Touch the right arrow to enter the Disk Encryption menu. 6Touch the right arrow next to Disable to decrypt the hard disk. Contents will be lost. Continue? appears. 7Touch Ye s to continue the process. The Formatting Disk progress screen appears. Warning:Do not power off the MFP until the process completes. 8When hard disk decryption is finished, touch Back to return to the Config Menu. 9Touch Exit Config Menu to exit. Hard disk wiping Warning:All resources on the hard disk will be irretrievably deleted. (Resources residing in flash memory or in RAM remain unaffected.) Note:This setting is only available on MFP models with an integrated internal hard disk drive. 1Turn the MFP off. Wait 10 seconds. 2Press and hold the 2 and 6 buttons on the numeric keypad while turning the MFP on. 3Release the buttons when the touch screen blinks and is blank momentarily. Wait. The Config Menu appears. 4Touch the down arrow to scroll to Wipe Disk. 5Touch the right arrow to enter the Wipe Diskmenu. 6Touch the right arrow next to Wipe Disk now to wipe the hard disk. Contents will be lost. Continue? appears. 7Touch Ye s to continue the process. The Wiping Disk progress screen appears. Warning:Do not power off the MFP until the process completes. 8When hard disk wiping is finished, touch Back to return to the Config Menu. 9Touch Exit Config Menu to exit. Downloaded From ManualsPrinter.com Manuals
Using the restricted server list function 123 Administrative support Using the restricted server list function The Restricted Server List lets a system support person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP. Note:The Restricted Server List only restricts TCP traffic; it does not affect UDP traffic. The Restricted Server List supports up to ten host addresses or ten network addresses. To configure the Restricted Server List from the EWS of the MFP: 1Open a Web browser. 2In the address line, enter the IP address of the MFP requiring configuration using the format: http://ip_address/. 3Click Configuration. 4Under Other Settings, click Network/Ports. 5Click TCP/IP. 6Enter the list of addresses in the Restricted Server List field for network communications permission separated by commas in the following format: 111.222.333.444. To indicate an entire subnet, provide the subnet mask bits in the format: 111.222.333.0/24. 7Click Submit. Downloaded From ManualsPrinter.com Manuals
4 Contents Chapter 1: Learning about the MFP .................................................................................. 8 Identifying the MFP .......................................................................................................................................... 8 Using the scanner ............................................................................................................................................ 9 Configured models ......................................................................................................................................... 10 Understanding the MFP control panel ........................................................................................................... 11 Using the LCD touch-screen buttons ............................................................................................................. 17 Menus ............................................................................................................................................................ 23 Chapter 2: Copying ........................................................................................................... 24 Quick copy ..................................................................................................................................................... 24 Multiple page copying .................................................................................................................................... 24 Using the flatbed ............................................................................................................................................ 25 Understanding the copy screens and options ................................................................................................ 25 Copying from one size to another .................................................................................................................. 27 Making transparencies ................................................................................................................................... 27 Copying to letterhead ..................................................................................................................................... 27 Copying photographs ..................................................................................................................................... 27 Making copies using media from a selected tray ........................................................................................... 28 Copying mixed-sized media ........................................................................................................................... 28 Setting the duplex option ............................................................................................................................... 29 Reducing and enlarging copies ..................................................................................................................... 29 Adjusting copy quality .................................................................................................................................... 29 Setting collation options ................................................................................................................................. 30 Placing separator sheets between copies ..................................................................................................... 30 Setting paper saving options ......................................................................................................................... 30 Placing the date and time at the top of each page ........................................................................................ 31 Placing an overlay message on each page ................................................................................................... 31 Creating a custom job (job build) ................................................................................................................... 31 Canceling a copy job ..................................................................................................................................... 32 Copy tips ........................................................................................................................................................ 32 Chapter 3: E-mail ..............................................................................................................33 Entering an e-mail address ............................................................................................................................ 33 Using a shortcut number ................................................................................................................................ 33 Using the address book ................................................................................................................................. 34 E-mailing to a profile ...................................................................................................................................... 34 Adding e-mail subject and message information ........................................................................................... 34 Changing the output file type ......................................................................................................................... 35 E-mailing color documents ............................................................................................................................ 35 Downloaded From ManualsPrinter.com Manuals X644eX646eX646dte Input capacity 500 sheets 500 sheets 1000 sheets Standard memory 256MB 256MB 256MB Maximum memory capacity, non-network/ network768MB 768MB 768MB Hard drive No Yes Yes Option card connectors 1 1 1 Duplex ability Duplex in, simplex out Duplex in, simplex out Duplex in, duplex out Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals Copy Fax E-mail FT P Status/ Supplies200.01 Paper jam, [x] pages jammed. Leave paper in bin.Menus Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals MessageAction 42.xy Cartridge region mismatch Note:x = the MFP region, y = the cartridge regionInstall the correct cartridge for the MFP region. Region codes are: MFP region Cartridge region Location REGCDW 0 Worldwide REGCDA 1 USA and Canada REGCDE 2 EMEA REGCDR 3 Asia Pacific Region REGCDL 4 Latin America Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals
Printing multiple language PDFs 125 Troubleshooting Printing multiple language PDFs Solving printing problems SymptomCauseSolution Some documents do not print.The documents contain unavailable fonts.1Open the document you want to print in Adobe Reader. 2Click the printer icon. The Print dialog appears. 3Check the Print as image box. 4Click OK. SymptomCause Solution The control panel display is blank.The MFP self test failed. Turn the MFP off, wait about 10 seconds, and turn the MFP back on. If the Ready message does not appear, turn the MFP off, and call for service. The message USB device unsupported appears when using a USB device.The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported.For information regarding tested and approved USB flash memory devices, see Printing from a USB flash memory device. Jobs do not print. The MFP is not ready to receive data.Make sure Ready or Power Saver appears on the display before sending a job to print. The output bin is full. Remove the stack of paper from the output bin. The specified input tray is empty.Load paper in the tray. You are using the wrong MFP driver or are printing to a file.• Verify you are using the MFP driver associated with the MFP. • If you are using a USB port, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible MFP driver. Your MarkNet™ N8000 series internal print server is not set up properly or is not connected properly.Verify that you have properly configured the MFP for network printing. See the Software and Documentation CD or the Lexmark Web site for information. You are using the wrong interface cable, or the cable is not securely connected.Make sure you are using a recommended interface cable. Make sure the connection is secure. Downloaded From ManualsPrinter.com Manuals
Solving printing problems 126 Troubleshooting Held jobs do not print. A formatting error has occurred.• Print the job. (Only part of the job may print.) • Delete the job. • Free up additional MFP memory by scrolling through the list of held jobs and deleting others you have sent to the MFP. The MFP has insufficient memory. The MFP has received invalid data.Delete the job. Job takes longer than expected to print.The job is too complex. Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Page Protect is set to On.Set Page Protect to Off under Settings Æ General SettingsÆ Print Recovery. For more information, see the Menus and Messages Guide. Job prints from the wrong tray or on the wrong paper or specialty media.The control panel menu settings do not match the media loaded in the tray.Make sure the Paper Size and Paper Type specified in the MFP driver match the paper size and type in the tray. Incorrect characters print.You are using an incompatible parallel cable.If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The MFP is in Hex Trace mode.If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the MFP off, wait 10 seconds, and then turn the MFP back on to exit Hex Trace mode. Tray linking does not work.Tray linking is not configured properly.• Make sure both the size and type of media are the same in both trays. • Make sure the paper guides in the trays are set for the correct size media. • Make sure the menu values for both size and type are set correctly in the Paper Menu. • See Linking trays, or see the Menus and Messages Guide for more information. Large jobs do not collate. Collate is not set to On. Set Collation to On in the Finishing Menu or through the MFP driver. Note:Setting Collation to Off in the driver overrides the setting in the Finishing Menu. See the Menus and Messages Guide for more information. The job is too complex. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. The MFP does not have enough memory.Add MFP memory. Unexpected page breaks occur.The job has timed out. Set Print Timeout to a higher value from the Setup Menu. See the Menus and Messages Guide for more information. SymptomCause Solution Downloaded From ManualsPrinter.com Manuals
Solving copy quality problems 127 Troubleshooting Solving copy quality problems The following solutions will help solve copy problems. For additional information, see Copy tips. Solving scan quality problems The following solutions will help solve scan problems. For additional information, see Scanning tips. SymptomSolution Unwanted background is visible. Adjust the Background Removal setting under Copy Æ OptionsÆ Advanced Imaging. Touch the right arrow to remove more background. Unwanted patterns (Moire) appear when a document is copied using Photograph mode.Change the content mode to Printed Image under Copy Æ OptionsÆ Content. Black text is too light or disappearing.• Change the content mode to Text under Copy Æ OptionsÆ Content. • Adjust the Background Removal setting under Copy Æ OptionsÆ Advanced Imaging. Touch the left arrow to remove less background. • Adjust the Contrast setting under Copy Æ OptionsÆ Advanced Imaging. Touch the right arrow to add more contrast. • Adjust the Shadow Detail setting under Copy Æ OptionsÆ Advanced Imaging. Touch the left arrow to decrease shadow detail. • Adjust the Darkness setting under the Copy menu. Touch the right arrow to increase the darkness setting. The copy looks washed out or overexposed.• Adjust the Background Removal setting under Copy Æ OptionsÆ Advanced Imaging. Touch the left arrow to remove less background. • Adjust the Shadow Detail setting under Copy Æ OptionsÆ Advanced Imaging. Touch the left arrow to remove more shadow detail. SymptomSolution The file size is too big when I scan a document to the network.• Touch Options, then under Resolution, decrease the output resolution. • Touch Options, then under Content, change the Color option to black and white. • Touch Options, then under Content, change the setting to Text. Text characters do not look sharp when I scan a document to the network.• Touch Options, then under Resolution, increase the output resolution. • Touch Options, then under Content, change the setting to Text. Black text is too light or disappearing.• Adjust the Darkness setting. Touch the right arrow to increase the darkness setting. • Change the content mode to Text. • Adjust the Background Removal setting under Advanced Imaging. Touch the left arrow to remove less background. • Adjust the Contrast setting under Advanced Imaging. Touch the right arrow to add more contrast. • Adjust the Shadow Detail setting under Advanced Imaging. Touch the left arrow to decrease shadow detail. Unwanted background is visible. Adjust the Background Removal setting under Advanced Imaging. Touch the right arrow to remove more background. Downloaded From ManualsPrinter.com Manuals
Solving fax quality problems 128 Troubleshooting Solving fax quality problems The following solutions will help solve copy problems. For additional information, see Fax tips. Solving option problems If an option does not operate correctly after it is installed, or if it quits working: •Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP. •Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing the menu settings page for more information. •Make sure the option is selected in the software application you are using. The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative. SymptomSolution The fax document takes a long time to transmit.Touch Options, then under Content, change the setting to Text, and then set the resolution to Standard. The images on the fax I sent are not clear.Touch Options, then under Content, change the setting to Text/Photo or Photo. Increase the output resolution. Note:This will increase the amount of time required for the scan and will increase the quality of the fax output. OptionAction Drawers • Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP is secure. • Make sure the print media is loaded correctly. See Loading standard trays and optional trays for more details. Duplex unit • Make sure the connection between the duplex unit and the MFP is secure. If the duplex unit is listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the MFP and duplex unit may not be properly aligned. • Make sure the duplex front access cover is securely installed. Envelope feeder • Make sure the connection between the envelope feeder and the MFP is secure. • Make sure the Paper Size setting is correct in both the Paper menu and in the software application. • Make sure the envelopes are loaded correctly. See Loading the envelope feeder for more details. Flash memory Make sure flash memory is securely connected to the MFP system board. Internal print server• Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. • Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up. See the Software and Documentation CD that shipped with the MFP for more details. Large capacity feeder (2000-sheet drawer)See Solving 2000-sheet drawer problems. MFP memory Make sure MFP memory is securely connected to the MFP system board. Downloaded From ManualsPrinter.com Manuals
Solving option problems 129 Troubleshooting Solving 2000-sheet drawer problems ProblemSolution The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed.Check the following: • The MFP is properly attached to the 2000-sheet drawer. • The MFP is powered on. • The power cord is plugged firmly into the back of the 2000-sheet drawer. • The power cord is plugged into an outlet. • The outlet has power. The elevator tray lowers unexpectedly. Check to see if the MFP is out of print media or has a jam. More than one sheet of print media is fed, or a sheet is fed improperly.Remove the print media in the MFP paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded. A jam occurs. Rubber feed rollers do not turn to advance print media.Check the following: • The power cord is plugged firmly into the back of the 2000-sheet drawer. • The power cord is plugged into an outlet. • The outlet has power. Consistent misfeeds or jams in the drawer Try the following: • Flex the paper. • Turn the print media over. Check the following: • Drawer is properly installed. • Print media is loaded correctly. • Print media is not damaged. • Print media meets specifications. • Guides are positioned correctly for the print media size selected. Service messages A service message indicates an MFP failure that may require service. Turn the MFP off, wait about 10 seconds, and then turn the MFP on. If the error recurs, write down the error number, the problem, and a detailed description. Call for service. Downloaded From ManualsPrinter.com Manuals
Solving paper feed problems 130 Troubleshooting Solving paper feed problems SymptomCauseSolution Paper frequently jams. You are using paper that does not meet the MFP specifications.Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams for information that can help prevent jams from occurring. You have loaded too much paper or too many envelopes.Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded.Move the guides in the tray to the correct position. The paper has absorbed moisture due to high humidity.Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing print media for more information. The pick rolls may be worn. Replace the pick rolls. See Ordering pick rollers for more information. The Paper Jam message remains after you remove the jammed paper. You have not pressed Continue or have not cleared the entire paper path.Clear the entire paper path, and then press Continue. See Clearing jams for more information. The page that jammed does not reprint after you clear the jam. Jam Recovery in the Setup menu is set to Off.Set Jam Recovery to Auto or On. See the Menus and Messages Guide for more information. Blank pages feed into the output bin. An incorrect media type is loaded in the tray being printed from.Load the correct type media for your print job, or change the Paper Type to match the type of media loaded. See the Menus and Messages Guide for more information. Original documents misfeed in the ADF.The guides are not adjusted properly.Adjust the guides toward the media until they lightly rest against the edge of the media. The pick roller mechanism may be worn.Replace the roller mechanism. See Ordering an ADF pick mechanism for more information. Multiple pages feed into the ADF.The separator roll may be worn. Replace the separator roll. See Ordering an ADF separator roller for more information. Downloaded From ManualsPrinter.com Manuals