Lexmark Pinnacle Pro901 User Manual

To decrease the transmission speed of the modem:
1From the home screen, navigate to Max Send Speed:
 > Fax Setup > Dialing and Sending > Max Send Speed
2Select a sending speed, and then touch Accept.
SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER
The printer does not automatically redial if you set it to scan the original document after dialing the number.
S e t  t h e  p r i n t e r  t o  s c a n  b e f o r e  d i a l i n g  s o  t h a t  y o u  d o  n o t  h a v e  t o  s c a n...

Make sure that the dial prefix entered in the printer is correct for your network.
To check the dial prefix setting:
1From the home screen, navigate to Dial Prefix:
 > Fax Setup > Dialing and Sending > Dial Prefix
2Check the prefix.
If the prefix is not correct, enter the correct prefix, and then touch Accept.
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR...

To retrieve the correct code:
1From the home screen, navigate to Manual Answer Code:
 > Fax Setup > Ringing and Answering > Manual Answer Code
2Copy the manual answer code that appears on the touch screen.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
MAKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer...

Error Message:What it indicates:Possible solutions:
Unsupported CompressionThe fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have
the same compression code.Lower the transmission speed of
the fax modem, and then resend
the fax.
Enable Auto Fax Conversion.
Unsupported ResolutionThe receiving fax machine does not
support the scan resolution of the
document that you are sending.Lower the fax...

Error Message:What it indicates:Possible solutions:
No AnswerAuto Answer may have been turned
off on the receiving fax machine.Verify the number, and then resend
the fax.
Set the printer to redial.
Note: Depending on your country
or region, there may be a limit on
the number of redial attempts,
regardless of the redial settings
that you set in your printer.
Schedule to resend the fax at a later
time.
No Caller ID
Call StoppedYour printer stopped the call because
the incoming fax has no sender...

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from...

Network troubleshooting
“Network troubleshooting checklist” on page 157
“The Continue button is unavailable” on page 158
“Cannot print and there is a firewall on the computer” on page 159
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 160
Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
General Networking
Make sure:
The printer, the computer, and the wireless access point are all plugged in and turned...

The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
The computer is not connected to a VPN.
Any non-Microsoft firewalls on the computer...

4Plug the power cord back into the power outlet.
5Turn on the printer, and then resume the installation on your computer.
TRY RUNNING THE INSTALLER AGAIN
1Close the installer.
2Remove the CD, and then restart the computer.
3Insert the CD and then run the installer again.
Notes:
When you get to the Software Already Installed screen, make sure you select Install a printer.
If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the...

Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations...