Lexmark C760 Service Manual

Diagnostic information2-5
  5060-4xx
Symptom table - 5-bin mailbox option
Symptom table - finisher (HCOF) option
Symptom Action
Printer fails to recognize the option is installed. Paper 
feeds into the standard bin. Go to 
“The printer does not recognize one or more 
output options as installed.” on page 2-99 .
Ready Bin  x Full displays and won’t clear Go to  “Ready bin x full message - may be able to 
clear message and will feed paper into bin 
selected.” on page 2-100
Bin  x is full but no message...

2-6Ser vice Manual
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Error code table
Error code Action
9xx service errors
900 RIP Software Error Go to “900 RIP Software Error” on page 2-83.
902 Service Engine Error 0 General Engine Software Errors 902 through 907 indicate an  unrecoverable engine software error. The system board may cause this 
type of error. Turn the printer off and on to try and clear the error code. If 
this does not fix the problem after several attempts, call your next level 
support before replacing the system...

Diagnostic information2-7
  5060-4xx
955 Code CRC < loc> System board - This error indicates that the Code ROM or NAND failed 
the CRC check. The location of the failure is indicated by < loc>. Replace 
the system board. See  “System board” on page 4-72 .
956 Service < xxxx>
System Board A four digit code displays <
xxxx>. Go to  “956 service error” on 
page 2-95 .
957 System Board ASIC Failure Replace the system board. See  “System board” on page 4-72.
958 NAND Failure Replace the system board. See...

2-8Ser vice Manual
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983 < device > comm Invalid command received by the specified device. 
Note: This message is used for multiple bin output devices.
Note : Check the autoconnects above and below the failing option to 
make sure they are seated and connected correctly. Go to service check 
for the device indicated.
984 < device > comm Invalid command parameter received by the specified device.
990 < device > This error message indicates that an equipment check condition has 
occurred in the...

Diagnostic information2-9
  5060-4xx
107 Printhead Error Magenta printhead lost Hsync Check for the correct installation of all the cables to the system board 
assembly and to the printhead assembly; J11 and J12 on the system 
board. Go to “System board” on page 5-8 . If the cables are connected 
correctly to the system board and to the printhead assembly, go to 
“Printhead diagnostics” on page 3-1 .
Note:  Do not adjust or replace any printhead before performing checks in 
“Printhead diagnostics” on...

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113 Printhead Error No first Hysnc - black Check for the correct installation of all the cables to the system board and 
in the printhead assembly; J12 and J13 on the system board. Go to 
“System board” on page 5-8. If the cables are connected correctly, go 
to  “Printhead diagnostics” on page 3-1 .
Note:  Do not adjust or replace any printhead before performing checks in 
“Printhead diagnostics” on page 3-1 .
114 Printhead Error A black printhead servo error has been...

Diagnostic information2-11
  5060-4xx
117 Printhead Error A yellow printhead servo error has been detected.  Verify all packing material have been removed from the printer and the 
printhead.
If error persists, see “Printhead diagnostics” on page 3-1 .
120 Fuser Error Wrong fuser lamp - hot roll - replace the fuser assembly. See  “Fuser 
assembly” on page 4-35 . 
121 Fuser Error Wrong fuser lamp - BUR - replace the fuser assembly. See  “Fuser 
assembly” on page 4-35 .
122  Fuser  Error Fuser below...

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141  Motor DC pick motor excessive PWM - registration (staging) motor - replace the  “Registration motor” on page 4-69 .
If this does not fix the problem, replace the  “System board” on 
page 4-72 .
142 Motor DC pick motor, over speed - registration (staging) motor - replace the  “Registration motor” on page 4-69 . If this does not fix the problem, 
replace the  “System board” on page 4-72 .
143 Motor DC pick motor, no encoder feedback - registration (staging) motor -...

Diagnostic information2-13
  5060-4xx
164 Motor Cyan cartridge BLDC motor mfg. unknown - go to  “164 error code” on 
page 2-64 .
165 Motor Yellow cartridge BLDC motor mfg. unknown - go to  “165 error code” on 
page 2-65 .
167  Motor The incorrect configuration ID. See  “Web oiler fuser kit installation” on 
page 4-80  to set configuration ID.
168 Motor Unknown manufacture type - perform  “Motor Detect” on page 3-17. If 
you do not find the problem after performing the test, call your next level...

2-14Service Manual
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Programming errors - P101 through P116
These error codes may be displayed whenever a new code upgrade has been attempted. It is possible that the 
wrong type of code, network versus non-network, or a corrupted file was probably sent to the printer. Verify that 
the correct type of code is being flashed to the printer.
The following displays whenever a programming error occurs while programming the RIP code. 
Programming
Error Pxxx
Error code Description
P101
P104 Bad file...