Lexmark C760 Service Manual

Diagnostic information2-65
  5060-4xx
165 error code
Yellow cartridge drive assembly
Note:  Any time any of the cartridge drive motor assemblies are replaced perform the  “Motor Detect” on 
page 3-17 . If this procedure is not performed, error code 168 is displayed.
Step Actions and questions Yes No 1 Yellow cartridge drive assembly - Error code 165 
indicates that an incorrect motor is detected. Replace 
the yellow cartridge drive assembly. Go to  “Cartridge 
drive assembly” on page 4-30 . Perform the...

2-66Service Manual
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200 Paper Jam—Tray 1
1.Obtain the sub error code from the operator panel.
Press and hold Return and press  Select to view the sub error code.
2.Compare the sub error code to the list below and go to the appropriate service check.
S2 or narrow media sensor obstructed

2D 1B—S2 sensor obstructed
2D 1C—Narrow media sensor obstructed
Note:   See “Printer sensors” on page 5-3 .
Sub error code Service check
2D 1B
2D 1C
“S2 or narrow media sensor obstructed” on page 2-66
2D...

Diagnostic information2-67
  5060-4xx
S2 sensor late

2D 11—S2 sensor late
2D 03—S2 sensor late
Note:   See “Printer sensors” on page 5-3 .
S2 or narrow media sensor made early

2D 0F—S2 sensor early
2D 02—S2 sensor early
2D 05—Narrow media sensor early
Note:   See “Printer sensors” on page 5-3 .
Step Action and questions Yes No
1 Check the tray for proper edge guide setting and media 
loading. Edge guides should be adjusted against edge 
of media. Media should be fanned and lay flat in the 
tray....

2-68Service Manual
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S2 or narrow media sensor did not break in time

2D 04—S2 sensor did not break in time
2D 06—Narrow media sensor did not break in time
Note:   See “Printer sensors” on page 5-3 .
200 Paper Jam—Options and multipurpose feeder
500-sheet option or envelope option
Step Action and questions Yes No
1 Make sure the media installed in the tray meets 
specifications.
Does the media meet specifications? Go to step 2 Inform the 
customer that 
media loaded in 
Tr a y  x does not...

Diagnostic information2-69
  5060-4xx
Multipurpose feeder
Duplex option
High-capacity input tray (HCIT)
Step Action and questions Yes No
1 Does the media feed correctly from tray 1? Go to step 2 Go to  “200 
Paper Jam—
Tray 1” on 
page 2-66 .
2Verify that the media is loaded properly in the 
multipurpose feeder.
Is the media properly loaded? Replace the 
“Friction 
buckler” on 
page 4-33
. Properly load the 
media.
Step Action and questions Yes No 1 Does the media feed correctly from tray 1? Go to step...

2-70Service Manual
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201 Paper Jam
Step Action and questions Yes No
1 Remove fuser from printer, remove oiler housing from 
fuser, and pivot the paper guide up.
Is paper jammed inside the fuser? Clear the jam. Go to step 2
2Check fuser entry guide for toner buildup.
Is toner built up on the fuser entry guide?
Replace the 
“Fuser 
assembly” on 
page A-35
. Go to step 3
3Check fuser exit sensor flag.
Does the flag rotate freely and return to normal position 
when released?
Go to step 4 Replace...

Diagnostic information2-71
  5060-4xx
202 Paper Jam
Step Action and questions Yes No
1 Remove the fuser from the printer. Remove the oiler 
housing from the fuser, and pivot the paper guide up.
Is media jammed inside the fuser? Clear the jam 
from the fuser.
Go to step 2
2Check fuser exit sensor flag.
Does flag rotate freely and return to normal position 
when released? Go to step 4 Replace the 
“Fuser 
assembly” on 
page 4-35.
3Check that the diverter gates in the fuser rotate freely.
Do the diverter...

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7If the duplex option is in use, check the lower right door 
paper path.
Does media pass freely between the door and the 
metal plate?Go to step 8 Replace the 
“Lower right 
door assembly” 
on page 4-18.
8If the duplex option is in use, remove the duplex R.H. 
access panel to check if the jam occurred at duplex 
entry edge guide.
Did the jam occur at the duplex entry edge guide? Replace the 
duplex option.
Go to step 9
9If the duplex option is in use, check the actuator...

Diagnostic information2-73
  5060-4xx
230 Paper Jam
Step Action and questions Yes No
1 Thoroughly examine the duplex paper path for torn 
paper that may be blocking the sensors or paper path.
Is the duplex paper path clear? Go to step 2 Clear the paper 
path.
2Check the lower right door paper path.
Does media pass freely between the door and the 
metal plate? Go to step 3 Replace the 
“Lower right 
door assembly” 
on page 4-18.
3Are any of the following conditions true?
 Only the back of the page of a...

2-74Service Manual
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24x Paper jam
500-sheet drawer option
Media does not reach the pass thru sensor
Step Action and questions Yes No 1 Is Tray  x a HCIT 2000-sheet option? Go to  “HCIT” on 
page 2-75 Go to step 2
2Make sure the media installed in the tray meets 
specifications.
Does the media meet specifications? Go to step 3 Inform the 
customer that 
media loaded in 
Tr a y  x does not 
meet 
specification
3Make sure the media is loaded correctly. Make sure the 
side and back restraints...