Lexmark C500n User Manual
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www.lexmark.com C500n (5023-xxx) User’s Guide March 2006 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 Downloaded From ManualsPrinter.com Manuals
2 Edition: March 2006 (5023-xxx) The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. To obtain additional copies of publications related to this product, visit the Lexmark Web site at www.lexmark.com. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. © 2006 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks OptraImage is a trademark of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the commands. Details relating to compatibility are included in the Technical Reference. All trademarks are the property of their respective owners. Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm. Refer service or repairs, other than those described in the operating instructions, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts. Your product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. Downloaded From ManualsPrinter.com Manuals
Installation Environment Since the installation environment affects the printer, install the printer on a mounting stand or a desk at a place suitable for the printer operation. The following gives the ranges of temperature and humidity acceptable for printer operation. Acceptable environment Temperature: 10°C to 32.5°C Humidity: 15% to 80% Recommended environment Temperature: 17.5°C to 27°C Humidity: 15% to 80% Do not install the printer in the following places: In a location subject to direct sunlight Near an air conditioner, or where it is subject to direct cool or warm drafts, or radiated heat Where it is subject to exhaust discharged directly from a printer Where the temperature or humidity changes significantly (Take care so that the printer is not subject to condensation) Where it is subject to excessive dust or corrosive gases In a location such as a laboratory, where chemical reactions could occur Where an ultrasonic humidifier is being used In a poorly ventilated location Near equipment which generates electrical noise or strong magnetic fields Where it is subject to vibrations or shocks Anywhere that cannot stand the mass of the printer (about 29 kg for the printer with consumables, and about 35 kg for the maximum printer configuration, including the options) In an uneven place or mounting location is not level Where it may be caused to slide or where it is sloped On more than one stand Downloaded From ManualsPrinter.com Manuals
2 Contents Chapter 1: Overview ........................................................................................................... 4 Basic model ..................................................................................................................................................... 4 Configured model ............................................................................................................................................ 4 Understanding the printer operator panel ........................................................................................................ 5 Chapter 2: Installing and removing options ..................................................................... 7 Installing a 530-sheet drawer ........................................................................................................................... 8 Securing the drawer to the printer ............................................................................................................ 9 Removing options .......................................................................................................................................... 11 Removing the printer from the optional 530-sheet drawer ...................................................................... 11 Chapter 3: Printing ............................................................................................................15 Tips for successful printing ............................................................................................................................ 15 Tips on storing media ............................................................................................................................. 15 Avoiding jams ......................................................................................................................................... 15 Sending a job to print ..................................................................................................................................... 15 Canceling a print job ...................................................................................................................................... 15 Canceling a job from the printer operator panel ..................................................................................... 16 Canceling a job from a computer running Windows ...............................................................................16 Canceling a job from a Macintosh computer .......................................................................................... 16 Printing the status page ................................................................................................................................. 17 Chapter 4: Media specifications ...................................................................................... 18 Media guidelines ............................................................................................................................................ 18 Paper ...................................................................................................................................................... 18 Storing paper ................................................................................................................................................. 20 Transparencies ....................................................................................................................................... 22 Envelopes ............................................................................................................................................... 22 Labels ..................................................................................................................................................... 24 Card stock .............................................................................................................................................. 25 Storing media ................................................................................................................................................. 25 Identifying media sources and specifications ................................................................................................. 25 Using the output bin ....................................................................................................................................... 30 Loading the trays ........................................................................................................................................... 30 Loading envelopes in the standard tray ......................................................................................................... 34 Using the media support in the output bin ..................................................................................................... 37 Chapter 5: Maintenance ................................................................................................... 38 Maintaining your printer ................................................................................................................................. 38 Determining the status of supplies ................................................................................................................. 38 Ordering supplies and maintenance items ..................................................................................................... 38 Ordering toner cartridges ........................................................................................................................ 38 Downloaded From ManualsPrinter.com Manuals Operator panel Output bin Standard tray (250-sheet tray) Optional 530-sheet drawer Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals PaDeA C500S2CG Cyan toner 1,500 pages C500S2MG Magenta toner 1,500 pages Yields are based on an approximate coverage of 5%. 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3 Contents Ordering a fuser ...................................................................................................................................... 39 Ordering a waste toner bottle ................................................................................................................. 39 Ordering a photodeveloper cartridge ..................................................................................................... 39 Maintaining your printer for long term storage ............................................................................................... 40 Storing supplies ............................................................................................................................................. 40 Storing media ......................................................................................................................................... 40 Storing the toner cartridges .................................................................................................................... 40 Replacing the toner cartridges ....................................................................................................................... 41 Replacing the fuser ........................................................................................................................................ 44 Replacing the waste toner bottle ................................................................................................................... 47 Replacing the photodeveloper cartridge ........................................................................................................ 49 Recycling Lexmark products .......................................................................................................................... 52 Cleaning the printhead lens ........................................................................................................................... 52 Chapter 6: Clearing jams .................................................................................................. 55 Hints for avoiding jams .................................................................................................................................. 55 Identifying the media path .............................................................................................................................. 56 Accessing jam areas .............................................................................................................................. 57 Chapter 7: Administration ................................................................................................ 63 Memory requirements .................................................................................................................................... 63 Restoring factory default settings .................................................................................................................. 63 Adjusting power saver ................................................................................................................................... 63 Disabling and enabling power saver .............................................................................................................. 64 Chapter 8: Troubleshooting ............................................................................................. 65 Solving basic printer problems ....................................................................................................................... 65 Checking an unresponsive printer ................................................................................................................. 65 Solving display problems ............................................................................................................................... 66 Solving printing problems .............................................................................................................................. 66 Solving print quality problems ........................................................................................................................ 67 Solving color quality problems ....................................................................................................................... 70 Frequently asked questions (FAQ) about color printing .........................................................................70 Solving option problems ................................................................................................................................ 71 Solving media feed problems ........................................................................................................................ 71 Solving network printing problems ................................................................................................................. 72 Solving other problems .................................................................................................................................. 72 Calling for service .......................................................................................................................................... 72 Notices ................................................................................................................................ 73 Index .................................................................................................................................... 80 Downloaded From ManualsPrinter.com Manuals
2 Contents Chapter 1: Overview ........................................................................................................... 4 Basic model ..................................................................................................................................................... 4 Configured model ............................................................................................................................................ 4 Understanding the printer operator panel ........................................................................................................ 5 Chapter 2: Installing and removing options ..................................................................... 7 Installing a 530-sheet drawer ........................................................................................................................... 8 Securing the drawer to the printer ............................................................................................................ 9 Removing options .......................................................................................................................................... 11 Removing the printer from the optional 530-sheet drawer ...................................................................... 11 Chapter 3: Printing ............................................................................................................15 Tips for successful printing ............................................................................................................................ 15 Tips on storing media ............................................................................................................................. 15 Avoiding jams ......................................................................................................................................... 15 Sending a job to print ..................................................................................................................................... 15 Canceling a print job ...................................................................................................................................... 15 Canceling a job from the printer operator panel ..................................................................................... 16 Canceling a job from a computer running Windows ...............................................................................16 Canceling a job from a Macintosh computer .......................................................................................... 16 Printing the status page ................................................................................................................................. 17 Chapter 4: Media specifications ...................................................................................... 18 Media guidelines ............................................................................................................................................ 18 Paper ...................................................................................................................................................... 18 Storing paper ................................................................................................................................................. 20 Transparencies ....................................................................................................................................... 22 Envelopes ............................................................................................................................................... 22 Labels ..................................................................................................................................................... 24 Card stock .............................................................................................................................................. 25 Storing media ................................................................................................................................................. 25 Identifying media sources and specifications ................................................................................................. 25 Using the output bin ....................................................................................................................................... 30 Loading the trays ........................................................................................................................................... 30 Loading envelopes in the standard tray ......................................................................................................... 34 Using the media support in the output bin ..................................................................................................... 37 Chapter 5: Maintenance ................................................................................................... 38 Maintaining your printer ................................................................................................................................. 38 Determining the status of supplies ................................................................................................................. 38 Ordering supplies and maintenance items ..................................................................................................... 38 Ordering toner cartridges ........................................................................................................................ 38 Downloaded From ManualsPrinter.com Manuals Operator panel Output bin Standard tray (250-sheet tray) Optional 530-sheet drawer Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals PaDeA C500S2CG Cyan toner 1,500 pages C500S2MG Magenta toner 1,500 pages Yields are based on an approximate coverage of 5%. Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals
Understanding the printer operator panel 5 Overview Understanding the printer operator panel The display panel is a two line, gray scale display that shows text. The Go and Stop buttons are located below the display panel, and the Back, Navigation, and Select buttons are located below the Go and Stop buttons. The use of the buttons and the layout of the operator panel is described in the following table. ButtonFunction Go (with indicator light)A green LED is used on the operator panel. The light indicates whether the printer power is on, the printer is busy, idle, offline, or processing a job. Pressing Go switches the status of the printer between online and offline, and it allows access to menus. Stop Press the Stop button to stop the mechanical operation of the printer. After pressing Stop, the message Stopping appears. When the printer has stopped, the status line in the operator panel will show Stopped, and a list of options will appear. Back Press the Back button to return to the last screen viewed. Note:Changes made on a screen will not be applied if you press the Back button. Navigation buttonsThe Left and Right buttons are used to move within a screen, such as moving from one menu index item to another. The Select button is used to initiate an action on a selection. Press Select to select a menu item, or to submit a configuration item. ERROR Back Display panel Stop Navigation buttons Error light Go (with indicator light) Select StatusIndicates Off Printer is offline, and the menus are available. Solid green Printer is on, but idle. Flashing green Printer is warming up, processing data, or printing a job. Downloaded From ManualsPrinter.com Manuals
Understanding the printer operator panel 6 Overview Display panelThe display panel shows messages describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the display is the header line. Error lightThe error light appears whenever a service message occurs. For more information, see the Menus and Messages Guide. ButtonFunction ERROR Tray1:Letter Ready ERROR Tray1:Letter Set K Toner CG Downloaded From ManualsPrinter.com Manuals
2 Contents Chapter 1: Overview ........................................................................................................... 4 Basic model ..................................................................................................................................................... 4 Configured model ............................................................................................................................................ 4 Understanding the printer operator panel ........................................................................................................ 5 Chapter 2: Installing and removing options ..................................................................... 7 Installing a 530-sheet drawer ........................................................................................................................... 8 Securing the drawer to the printer ............................................................................................................ 9 Removing options .......................................................................................................................................... 11 Removing the printer from the optional 530-sheet drawer ...................................................................... 11 Chapter 3: Printing ............................................................................................................15 Tips for successful printing ............................................................................................................................ 15 Tips on storing media ............................................................................................................................. 15 Avoiding jams ......................................................................................................................................... 15 Sending a job to print ..................................................................................................................................... 15 Canceling a print job ...................................................................................................................................... 15 Canceling a job from the printer operator panel ..................................................................................... 16 Canceling a job from a computer running Windows ...............................................................................16 Canceling a job from a Macintosh computer .......................................................................................... 16 Printing the status page ................................................................................................................................. 17 Chapter 4: Media specifications ...................................................................................... 18 Media guidelines ............................................................................................................................................ 18 Paper ...................................................................................................................................................... 18 Storing paper ................................................................................................................................................. 20 Transparencies ....................................................................................................................................... 22 Envelopes ............................................................................................................................................... 22 Labels ..................................................................................................................................................... 24 Card stock .............................................................................................................................................. 25 Storing media ................................................................................................................................................. 25 Identifying media sources and specifications ................................................................................................. 25 Using the output bin ....................................................................................................................................... 30 Loading the trays ........................................................................................................................................... 30 Loading envelopes in the standard tray ......................................................................................................... 34 Using the media support in the output bin ..................................................................................................... 37 Chapter 5: Maintenance ................................................................................................... 38 Maintaining your printer ................................................................................................................................. 38 Determining the status of supplies ................................................................................................................. 38 Ordering supplies and maintenance items ..................................................................................................... 38 Ordering toner cartridges ........................................................................................................................ 38 Downloaded From ManualsPrinter.com Manuals Operator panel Output bin Standard tray (250-sheet tray) Optional 530-sheet drawer Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals Par t numberDescription of cartridgeAverage yield C500S2CG Cyan toner 1,500 pages C500S2MG Magenta toner 1,500 pages Yields are based on an approximate coverage of 5%. Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals
Installing a 530-sheet drawer 8 Installing and removing options Installing a 530-sheet drawer Once you have selected a location and positioned an optional drawer, you are ready to position the printer. Lift the printer by the recessed handholds on both sides, and place it on the optional drawer. CAUTION:The printer weighs 29 kg (66 lb), and requires at least two people to lift it safely. To position the printer on the optional drawer: 1Align the posts, slots, and connector on the drawer with the underside of the printer. 2Lower the printer into place. Make sure it is seated securely on the drawer. SlotPo s t Connector Downloaded From ManualsPrinter.com Manuals