Lexmark C500n User Manual

Identifying the media path
59
Clearing jams
JAM-A Tray, Rear(tray 2)
A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by 
the Tray x message. To clear a jam from the optional 530-sheet tray (Tray 2):
1Pull the tray out. Remove the tray completely. 
For a misfeed of the media, the single piece of media is laying on top of the stack. Pull it straight out.
For media jammed behind the tray area, locate the jam on the bottom surface of the...

Identifying the media path
60
Clearing jams
JAM-B Rear
A JAM-B Rear message indicates the media is jammed behind the rear door.
1Push the rear door release latch. 
2Gently lower the rear door.
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Identifying the media path
61
Clearing jams
3Pull the fuser pressure release levers to release tension on the media.
4Grasp each side of the jammed media. Pull it to the rear of the printer and then out.
Note:Gently pull the media out so you do not tear it.
5Close the rear door.
Fuser 
pressure 
release 
lever
Fuser pressure release lever
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Identifying the media path
62
Clearing jams
JAM-C Rear
A JAM-C Rear message indicates the media is jammed behind the rear door above the fuser.
1Push the rear door release latch and gently lower the rear door. For more information, see the illustrations on 
page 60.
2Pull the fuser pressure release levers to release tension on the media.
3Grasp each corner of the jammed media, and pull it up and out.
Note:Gently pull the media out so you do not tear it. Whenever possible, pull the media towards the...

2
Contents
Chapt
Basic model  ..................................................................................................................................................... 4
Configured model  ............................................................................................................................................ 4
Understanding the printer operator panel  ........................................................................................................ 5
Chapt
Installing...

Disabling and enabling power saver
64
Administration
Disabling and enabling power saver
To adjust the SleepMode (power saver) setting in the Config Menu:
1Make sure the printer is on and the Ready message appears.
2Press .
3Press   until you see Config Menu, and then press  .
4Press   until you see SleepMode, and then press  .
5Press   until you see off (choose on to enable), and then press  .
6Press   to return to Ready.
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2
Contents
Chapter 1: Overview  ........................................................................................................... 4
Basic model  ..................................................................................................................................................... 4
Configured model  ............................................................................................................................................ 4
Understanding the printer operator panel...

Solving display problems66
Troubleshooting
Solving display problems
Solving printing problems
SymptomCauseAction
Operator panel is blank. The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer  on.
Warming Up appears on the operator panel. When the test is 
completed,  Ready is displayed.
If the messages do not appear, turn the printer off and contact 
the Lexmark Customer Support Center at 1-859-232-3000 or 
http://support.lexmark.com.
Menu settings changed 
from...

Solving print quality problems
67
Troubleshooting
Solving print quality problems
You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its 
intended life. Check the operator panel for a message about a printer consumable. See Determining the status of 
supplies for information about other ways to identify consumables that need to be replaced.
Use the following table to find solutions to print quality problems.
SymptomCauseSolution
Repeating...

Solving print quality problems
68
Troubleshooting
Streaked horizontal lines The toner cartridges may be 
defective, empty, or worn.
The fuser may be defective or 
worn.Replace the toner cartridges or fuser as needed.
Streaked vertical lines Toner is smeared before fusing to 
the paper.
The toner cartridges are defective.If paper is stiff, try feeding from another tray.
Replace the color toner cartridge causing the 
streaks.
Print irregularities Paper has absorbed moisture due 
to high humidity.
You are...