Lenovo V470 V570 B470 B570 B570e User Guide

							Appendix A. CRU instructions
47
To make sure that the DDR3 SDRAM is installed correctly, do as follows: 
1Turn the computer on. 
2Hold F2 during startup. The BIOS setup utility screen opens. The System Memory item 
shows the total amount of memory installed in your computer. 
Note:If only one DDR3 SDRAM is used on the computer you are servicing, the card must be installed in 
SLOT-0 ( : lower slot), but not in SLOT-1 ( : upper slot). 
						

							48
Appendix A. CRU instructions
Removing the optical drive (only for V470/B470) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
To remove the optical drive, do the following:
1Remove the screw shown in the illustration  .
2Gently pull the optical drive out  .
The following table provides a list of CRUs (Customer Replaceable Units) for your computer, 
and informs you of where to find replacement instructions.
Setup Poster User Guide
AC adapter O
Power cord for AC adapter O
Battery O O
Bottom access doors O
Hard disk drive O
MemoryO
Optical driveO
a
b
b
a 
						

							49
Appendix B. Lenovo limited warranty
L505-0010-01 04/2008
This Lenovo Limited Warranty applies only to Lenovo branded hardware products you 
purchased for your own use and not for resale. 
This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty
.
„What this warranty covers
Lenovo warrants that each hardware product that you purchase is free from defects in materials 
and workmanship under normal use during the warranty period. The warranty period for the 
product starts on the original date of purchase specified on your sales receipt or invoice unless 
Lenovo informs you otherwise in writing. The warranty period and type of warranty service that 
apply to your product are designated below under the section titled “
Warranty information”.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER 
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT 
LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY 
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO 
NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE 
EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES APPLY 
ONLY TO THE EXTENT REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE 
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR 
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED 
WARRANTY LASTS, SO THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO 
YOU.
„How to obtain warranty service
If the product does not function as warranted during the warranty period, you may obtain 
warranty service by contacting Lenovo or an approved service provider. Each of them is referred to 
as a “Service Provider.” A list of Service Providers and their telephone numbers is available at 
www.lenovo.com/support/phone
.
Warranty service may not be available in all locations and may differ from location to location. 
Charges may apply outside a Service Provider ’s normal service area. Contact a local Service 
Provider for location-specific information.
„What your service provider will do to correct problems 
When you contact a Service Provider, you must follow the problem determination and resolution 
procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over the telephone, 
e-mail or through remote assistance. Your Service Provider may direct you to download and install 
designated software updates. 
						

							50
Appendix B. Lenovo limited warranty
Some problems can be resolved with a replacement part that you can install yourself called a 
“Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you to 
install.
If your problem cannot be resolved over the telephone or remotely, through your application of 
software updates or the installation of a CRU by you, your Service Provider will arrange for service 
under the type of warranty service designated for the product under the section titled “
Wa r r a n t y  
information”.
If your Service Provider determines that it is unable to repair your product, your Service Provider 
will replace it with one that is at least functionally equivalent. 
If your Service Provider determines that it is unable to either repair or replace your product, your 
sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your 
purchase price. 
„Replacement of a product or part
When the warranty service involves the replacement of a product or part, the replaced product or 
part becomes Lenovo’s property and the replacement product or part becomes your property. Only 
unaltered Lenovo products and parts are eligible for replacement. The replacement product or part 
provided by Lenovo may not be new, but it will be in good working order and at least functionally 
equivalent to the original product or part. The replacement product or part shall be warranted for 
the balance of the period remaining on the original product.
Before your Service Provider replaces a product or part, you agree to: 
1remove all features, parts, options, alterations, and attachments not under warranty service;
2ensure that the product or part is free of any legal obligations or restrictions that prevent its 
replacement; and
3obtain authorization from the owner to have your Service Provider service a product or part if 
you do not own it.
„Your additional responsibilities
Where applicable, before service is provided, you agree to: 
1follow the service request procedures that your Service Provider specifies;
2backup or secure all programs and data contained in the product;
3provide your Service Provider with all system keys or passwords and sufficient, free, and safe 
access to your facilities to perform service; and
4ensure that all information about identified or identifiable individuals (“Personal Data”) is 
deleted from the product or that, with respect to any Personal Data that you did not delete, you 
are in compliance with all applicable laws. 
						

							Appendix B. Lenovo limited warranty
51 „Use of personal information
If you obtain service under this warranty, Lenovo will store, use and process information about 
your warranty service and your contact information, including name, phone numbers, address, 
and e-mail address. Lenovo will use this information to perform service under this warranty and to 
improve our business relationship with you. We may contact you to inquire about your satisfaction 
regarding our warranty service or to notify you about any product recalls or safety issues. In 
accomplishing these purposes, we may transfer your information to any country where we do 
business and may provide it to entities acting on our behalf. We may also disclose it where required 
by law.
„What this warranty does not cover
This warranty does not cover the following:
 uninterrupted or error-free operation of a product; 
 loss of, or damage to, your data; 
 any software programs, whether provided with the product or installed subsequently;
 failure or damage resulting from misuse, accident, modification, unsuitable physical or 
operating environment, natural disasters, power surges, or improper maintenance by you;
 damage caused by a non-authorized service provider;
 failure of, or damage caused by, any third party products, including those that Lenovo may 
provide or integrate into the Lenovo product at your request; and
 any technical or other support, such as assistance with “how-to” questions and those 
regarding product set-up and installation.
This warranty is voided by removal or alteration of identification labels on the product or its parts. 
„Limitation of liability
Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service 
Provider ’s possession; or 2) in transit in those cases where the Service Provider is responsible for 
the transportation.
Neither Lenovo nor your Service Provider is responsible for any of your data including 
confidential, proprietary, or personal data contained in a product. You should remove and/or 
backup all such information from the product prior to its service or return.
Circumstances may arise where, because of a default on Lenovo’s part or other liability, you may be 
entitled to recover damages from Lenovo. In each such instance, regardless of the basis of your 
claim against Lenovo (including breach, negligence, misrepresentation, or other contract or tort 
claim), except and to the extent that liability cannot be waived or limited by applicable laws, 
Lenovo shall not be liable for more than the amount of actual direct damages suffered by you, up to 
the amount you paid for the product. This limit does not apply to damages for bodily injury 
(including death) and damage to real property or tangible personal property for which Lenovo is 
liable under law.  
						

							52
Appendix B. Lenovo limited warranty
This limit also applies to Lenovo’s suppliers, resellers, and your Service Provider. It is the 
maximum amount for which Lenovo, its suppliers, resellers, and your Service Provider are 
collectively responsible.
UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS, RESELLERS, OR 
SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF 
THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS 
OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR 
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS REVENUE, 
GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES OR JURISDICTIONS DO 
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL 
DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 
„Dispute resolution
If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or Sri Lanka, disputes 
arising out of or in connection with this warranty shall be finally settled by arbitration held in 
Singapore and this warranty shall be governed, construed and enforced in accordance with the 
laws of Singapore, without regard to conflict of laws. If you acquired the product in 
India, disputes 
arising out of or in connection with this warranty shall be finally settled by arbitration held in 
Bangalore, India. Arbitration in Singapore shall be held in accordance with the Arbitration Rules of 
Singapore International Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall 
be held in accordance with the laws of India then in effect. The arbitration award shall be final and 
binding on the parties without appeal. Any award shall be in writing and set forth the findings of 
fact and the conclusions of law. All arbitration proceedings, including all documents presented in 
such proceedings, shall be conducted in the English language, and the English language version of 
this warranty prevails over any other language version in such proceedings. 
„Other rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER 
RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. 
YOU MAY ALSO HAVE OTHER RIGHTS UNDER APPLICABLE LAW OR WRITTEN 
AGREEMENT WITH LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY 
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION 
GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR 
LIMITED BY CONTRACT.
„European Economic Area (EEA)
Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, 
Lenovo (International) B.V., Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this 
warranty for Lenovo hardware products purchased in EEA countries may be obtained in any EEA 
country in which the product has been announced and made available by Lenovo.  
						

							Appendix B. Lenovo limited warranty
53
Warranty information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If required, your Service Provider will provide repair or exchange service depending on the type 
of warranty service specified for your product and the available service. Scheduling of service 
will depend upon the time of your call, parts availability, and other factors.
Product or 
machine typeCountry or region of purchaseWarranty periodTy p e  o f  
warranty 
service
notebook:
20086, 4396
20092, 1066
20087, 4315
20093, 1068
20129
Taiwan, Korea
parts and labor - 
1 year 
battery pack - 1 year
3, 4
Singapore1, 3, 4
India1, 4
China (Hong Kong S.A.R.), China 
(Macau S.A.R.), Indonesia, 
Malaysia, Thailand, Philippines, 
Vietnam, Bahrain, Kuwait, 
Oman, Qatar, Egypt, South 
Africa, Saudi Arabia, UAE, 
Algeria, Nigeria, Kenya
1, 4
Bosnia-Herzegovina, Bulgaria, 
Croatia, Czech Republic, Cyprus, 
Estonia,  Greece, Hungary, 
Latvia, Lithuania, Macedonia, 
Poland, Romania, Slovakia, 
Slovenia, Serbia
Australia, New Zealand, Japan, 
Austria, Belgium, Denmark, 
France, Finland, Germany, 
Iceland, Israel, Ireland, Italy,  
Luxembourg, Netherlands, 
Norway, Spain, Sweden, 
Switzerland, the United 
Kingdom
1, 3
Brazil
parts and labor - 
1 year limited 
warranty* 
battery pack - 1 year
4
United States of America, 
Canada, Mexico, Argentina, 
Colombia, Peru, Venezuela, 
Bolivia, Uruguay, Chile, 
Paraguay, Ecuador
1, 4
Russia, Ukraine, the Republic of 
Kazakhstan, Belarus, Sri Lanka, 
Tu r k m e n i s t a nparts and labor -
1 year
battery pack - 1 year4
Tu r k e yparts and labor - 
2 years 
battery pack - 1 year1, 4
* Excludes some components. 90-day limited warranty for power adapters, keyboards, 
plastics and hinges. 
						

							54
Appendix B. Lenovo limited warranty
„Types of warranty service
1Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU 
information and replacement instructions are shipped with your product and are available from 
Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service 
CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of 
Self-service CRUs is your responsibility. You may request that a Service Provider install 
Optional-service CRUs under one of the other types of warranty service designated for your 
product. An optional service offering may be available for purchase from Lenovo to have 
Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in 
the publication that ships with your product or at www.lenovo.com/CRUs
. The requirement to 
return a defective CRU, if any, will be specified in the materials shipped with a replacement 
CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a 
container will be included with the replacement CRU; and 2) you may be charged for the 
replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) 
days of your receipt of the replacement.
2On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your 
location. You must provide a suitable working area to allow disassembly and reassembly of the 
Lenovo product. For some products, certain repairs may require your Service Provider to send 
the product to a designated service center.
3Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated 
service center, with shipping arranged by your Service Provider. You are responsible for 
disconnecting the product. A shipping container will be provided to you for you to return your 
product to a designated service center. A courier will pick up your product and deliver it to the 
designated service center. Following its repair or exchange, the service center will arrange the 
return delivery of the product to you.
4Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a 
designated service center, with delivery or shipping arranged by you. You are responsible to 
deliver or mail, as your Service Provider specifies, (prepaid by you unless specified otherwise) 
the product, suitably packaged to a designated location. After the product has been repaired or 
exchanged, it will be made available for your collection. Failure to collect the product may result 
in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product 
will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. 
						

							Appendix B. Lenovo limited warranty
55
5Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You 
are responsible for its installation and verification of its operation. The replacement product 
becomes your property in exchange for the failed product, which becomes the property of 
Lenovo. You must pack the failed product in the shipping carton used to ship the replacement 
product and return it to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure 
to use the carton in which the replacement product was received may result in your 
responsibility for damage to the failed product during shipment. You may be charged for the 
replacement product if Lenovo does not receive the failed product within thirty (30) days of 
your receipt of the replacement product. 
						

							56
Appendix C. Product specific notices
The notices in this appendix are specific to the product with the given MT number. Notices that are 
common for most Lenovo products are included in “Appendix A. Notices” of the Lenovo Safety and 
General Information Guide
.
Energy star information (only for V470/V570/B470/B570)  - - - - - - - - - - - - - - - - - - 
ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. 
Department of Energy aimed at saving money and protecting the environment through energy 
efficient products and practices.
Lenovo
® is proud to offer our customers products with an ENERGY STAR compliant designation. 
Lenovo computers of the following machine types, if the ENERGY STAR mark is affixed, have 
been designed and tested to conform to the ENERGY STAR 5.0 program requirements for 
computers.
 20086, 4396
 20092, 1066
 20087, 4315
 20093, 1068
By using ENERGY STAR compliant products and taking advantage of the power-management 
features of your computer, you reduce the consumption of electricity. Reduced electrical 
consumption contributes to potential financial savings, a cleaner environment, and the reduction 
of greenhouse gas emissions.
For more information about ENERGY STAR, visit http://www.energystar.gov
.
Lenovo encourages you to make efficient use of energy an integral part of your day-to-day 
operations. To help in this endeavor, Lenovo has preset the following power-management features 
to take effect when your computer has been inactive for a specified duration: