Lenovo Ideapad 310 Touch 15isk User Guide
Have a look at the manual Lenovo Ideapad 310 Touch 15isk User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 207 Lenovo manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
27 Chapter 4. Troubleshooting Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This section lists frequently asked questions by category. „Finding information What safety precautions should I follow when using my computer? The L enovo Safety and General Information Guide which came with your computer contains safety precautions for using your computer. Read and follow all the precautions when using your computer. Where can I find the hardware specifications for my computer? You can find hardware specification for your computer on the printed f lyers which came with your computer. Where can I find warranty information? For the warranty applicable to your computer, including the warranty perio d and type of warranty service, see the Lenovo limited warranty flyer that came with your computer. „Drivers and preinstalled software Where are the installation discs for Lenovo preinstalled software (desktop software)? Your computer does not come with installation discs for Lenovo pr einstalled software. If you need to reinstall any preinstalled software, you can find the installation program on the D partition of your hard disk (for select models, on the C partition). If you cannot find the installation program there, you can also download it from the Lenovo consumer support website. Where can I find drivers for the various hardware devices of my computer? If your computer is preinstalled with a Windows operating system, Lenovo pr ovides drivers for all the hardware devices that you need on the D partition of your hard disk (for select models, on the C partition). You can also download the latest device driv ers from the Lenovo consumer support website.
Chapter 4. Troubleshooting 28 „Lenovo OneKey Recovery system Where are the recovery discs?Your computer did not come with reco very dis cs. Use the Lenovo OneKey Recovery system if you need to restore the system to its factory status. What can I do if the back-up process fails? If you can start the backup but it fails duri ng the back-up process, try the following steps: 1 Clo se all open programs, and then restart the back-up process. 2Ch eck to see if the destination media is damaged. Select another path and then try again. When do I need to restore the system to its factory status? Use this feature when the operating system fails to start up. If there is critica l data on the system partition, back it up before starting recovery. „BIOS setup ut ility What is the BIOS setup utility? The BIOS setup utility is ROM-based software. It displays basic computer in formation and provides options for setting boot devices, security, hardware mode, and other preferences. How can I start the BIOS setup utility? To start the BIOS setup utility: 1S hut down the computer. 2Pr ess the Novo button and then select BIOS Setup. How can I change the boot mode? There are two boot modes: UEF I and Legacy Support . To change the boot mode, start the BIOS setup utility and set boot mode to UEFI or Legacy Support on the boot menu. When do I need to change the boot mode? The default boot mode for your computer is UE FI mode. If you need to install a legacy operating system, such as Windows, Linux or Dos, etc (that is, any operating system before Windows 8) on your computer, you must change the boot mode to Legacy Support. The legacy operating system, such as Windows, Linux or Dos, etc cannot be installed if you dont change the boot mode.
Chapter 4. Troubleshooting 29 „ Getting help How can I contact the customer support center? See “Chapter 3. Getting help and service” of Lenov o Safety and General Information Guide .
Chapter 4. Troubleshooting 30 Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Display problems When I turn on the computer, nothing appears on the screen.If the screen is blank, make sure that: - The AC power adapter is connected to the computer, and the power cord is plugged into a working electrical outlet. - The computer power is on. Press the Power button again for confirmation. If these items are set correctly, and the screen remains blank, have the computer serviced. When I turn on the computer, only a white cursor appears on a blank screen. Restore backed-up files to your Windows environment or the entire contents of your hard disk to its original factory contents using the Lenovo OneKey Recovery system. If you still see only the cursor on the screen, have the computer serviced. The screen goes blank while the computer is on.Your power management is enabled. Do one of the following to resume from sleep mode: - Press any key on the keyboard. - Press the Power button. - Press F9 () to confirm whether the backlight of the LCD screen has been turned off. Sleep problems The critical low-battery error message appears, and the computer immediately turns off.The battery power is getting low. Connect the AC power adapter to the computer. The computer enters sleep mode immediately after Power-on.Make sure that: - The battery is charged. - The operating temperature is within the acceptable range. See “Chapter 2. Use and care Information” in the Lenovo Safety and General Information Guide. Note:If the battery is charged and the temperature is within range, have the computer serviced.
Chapter 4. Troubleshooting 31 The computer does not return from sleep mode and the computer does not work. If your computer is in sleep mode, connect the AC power adapter to the computer, then press the Windows button or the Power button. If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the Power button for eight seconds or more. If the computer still does not reset, remove the AC power adapter. Display panel problems The screen is blank. Do the following: - If you are using the AC power adapter or the battery, and the battery status indicator is on, press F12 ( ) to make the screen brighter. - If the power indicator is blinking, press the Power button to resume from sleep mode. -Press F9 () to confirm whether the backlight of the LCD screen has been turned off. - If the problem persists, follow the solution in the next problem “The screen is unreadable or distorted.” The screen is unreadable or distorted.Make sure that: - The screen resolution and color quality are correctly set. - The monitor type is correct. Incorrect characters appear on the screen.Is the operating system or programs installed correctly? If they are installed and configured correctly, have the computer serviced. Sound problems No sound can be heard from the speakers even when the volume is turned up.Make sure that: - The Mute function is off. - The combo audio jack is not being used. - Speakers are selected as the playback device.
Chapter 4. Troubleshooting 32 Battery problems Your computer shuts down before the battery status indicator shows empty. -or- Your computer operates after the battery status indicator shows empty. Recharge the battery. Other problems Your computer does not respond.To turn off your computer, press and hold the Power button for eight seconds or more. If the computer still does not respond, remove the AC power adapter. Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network. The connected external device does not work. Do not connect or disconnect any external device cables other than USB while the computer power is on. Otherwise, you might damage your computer. When using high power consumption external devices, such as an external USB optical drive, use an external device power adapter. Otherwise, the device may not be recognized, or the system may shut down as a result.
33 Appendix A. CRU instructions Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self-service CRUs for this product. Customers also can install optional-service CRUs, which might require some technical skills or tools, or request that a technician install the optional-service CRU under the terms of the applicable warranty service type for your country or region. CAUTION: Set the built-in battery in Ship Mode before replacing a CRU or sending your computer for service. 1Turn off the computer and disconnect the AC adapter. 2Press Fn + S + V. 3Press the Power button to verify if Ship Mode has been set. Notes: The illustrations used in this chapter are of the Lenovo ideapad 310-14ISK, unless otherwise stated. The illustrations in this manual might differ from the actual product. Please refer to the actual product. The CRU service is only applicable to certain countries. Note:When set in Ship Mode, the battery does not supply power to the computer. To awake the battery from Ship Mode, connect the AC adapter to your computer.
34 Appendix A. CRU instructions Replacing the hard disk drive (ideapad 310- 15ISK/ideapad 310 Touch-15ISK only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. The hard disk drive is very sensitive. Incorrect handling can cause damage and perm anent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the hard disk drive while the system is operating or in sleep mode. Notes: Replace the hard disk drive only for upgrading or repair. The connectors and bay of the h ard disk drive were not designed for frequent changes or drive swapping. The preinstalled software are not included on an optional hard disk drive. Handling a hard disk drive Do not drop the drive or subject it to physical shock. Put the drive on a material, such as soft cloth, that absorbs any physical shock. Do not apply pressure to the cover of the drive. Do not touch the connector of the drive.
Appendix A. CRU instructions 35 To replace the hard disk drive, do the following: 1Turn off the computer. Disconnect the AC power adapter and all cables from the computer. 2Close the computer display and turn the computer over. 3Remove the screw , and then remove the hard disk drive(HDD) slot compartment cover . a b a b
36 Appendix A. CRU instructions 4Remove the hard disk drive by gently pulling it in the direction of the arrow . 5Detach the frame from the hard disk drive. 6Attach the frame to a new hard disk drive. 7Slide the new hard disk drive firmly into place. 8Reinstall the hard disk drive(HDD) slot compartment cover and tighten the screw. 9Turn the computer over again. 0Connect the AC power adapter and the cables to the computer. c c