Lenovo Ideapad 310 Touch 15isk User Guide
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27 Chapter 4. Troubleshooting Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This section lists frequently asked questions by category. „Finding information What safety precautions should I follow when using my computer? The L enovo Safety and General Information Guide which came with your computer contains safety precautions for using your computer. Read and follow all the precautions when using your...
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Chapter 4. Troubleshooting 28 „Lenovo OneKey Recovery system Where are the recovery discs?Your computer did not come with reco very dis cs. Use the Lenovo OneKey Recovery system if you need to restore the system to its factory status. What can I do if the back-up process fails? If you can start the backup but it fails duri ng the back-up process, try the following steps: 1 Clo se all open programs, and then restart the back-up process. 2Ch eck to see if the destination media is damaged. Select...
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Chapter 4. Troubleshooting 29 „ Getting help How can I contact the customer support center? See “Chapter 3. Getting help and service” of Lenov o Safety and General Information Guide .
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Chapter 4. Troubleshooting 30 Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Display problems When I turn on the computer, nothing appears on the screen.If the screen is blank, make sure that: - The AC power adapter is connected to the computer, and the power cord is plugged into a working electrical outlet. - The computer power is on. Press the Power button...
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Chapter 4. Troubleshooting 31 The computer does not return from sleep mode and the computer does not work. If your computer is in sleep mode, connect the AC power adapter to the computer, then press the Windows button or the Power button. If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the Power button for eight seconds or more. If...
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Chapter 4. Troubleshooting 32 Battery problems Your computer shuts down before the battery status indicator shows empty. -or- Your computer operates after the battery status indicator shows empty. Recharge the battery. Other problems Your computer does not respond.To turn off your computer, press and hold the Power button for eight seconds or more. If the computer still does not respond, remove the AC power adapter. Your computer might lock when it enters sleep mode during a communication...
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33 Appendix A. CRU instructions Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self-service CRUs for this product. Customers also can install optional-service CRUs, which might require some technical skills or tools, or request that a technician install the optional-service CRU under the...
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34 Appendix A. CRU instructions Replacing the hard disk drive (ideapad 310- 15ISK/ideapad 310 Touch-15ISK only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. The hard disk drive is very sensitive. Incorrect handling can cause damage and perm anent loss of data on the hard...
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Appendix A. CRU instructions 35 To replace the hard disk drive, do the following: 1Turn off the computer. Disconnect the AC power adapter and all cables from the computer. 2Close the computer display and turn the computer over. 3Remove the screw , and then remove the hard disk drive(HDD) slot compartment cover . a b a b
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36 Appendix A. CRU instructions 4Remove the hard disk drive by gently pulling it in the direction of the arrow . 5Detach the frame from the hard disk drive. 6Attach the frame to a new hard disk drive. 7Slide the new hard disk drive firmly into place. 8Reinstall the hard disk drive(HDD) slot compartment cover and tighten the screw. 9Turn the computer over again. 0Connect the AC power adapter and the cables to the computer. c c