Lenovo Ideapad 310 14iap 310 15iap User Guide

Chapter 4. Troubleshooting
27
Troubleshooting  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
Display problems
When I turn on the 
computer, nothing appears 
on the screen.If the screen is blank, make sure that:
- The AC power adapter is connected to the 
computer, and the power cord is plugged into a 
working electrical outlet.
- The computer power is on. Press the Power button...

Chapter 4. Troubleshooting
28
The computer does not 
return from sleep mode and 
the computer does not 
work. If your computer is in sleep mode, connect the AC 
power adapter to the computer, then press the 
Windows button or the Power button.
If the system still does not return from sleep mode, 
your system has stopped responding, and you cannot 
turn off the computer; reset the computer. Unsaved 
data may be lost. To reset the computer, press and 
hold the Power button for eight seconds or more. If...

Chapter 4. Troubleshooting
29
Battery problems
Your computer shuts down 
before the battery status 
indicator shows empty.
 
-or- 
Your computer operates 
after the battery status 
indicator shows empty.
Recharge the battery.
Other problems
Your computer does not 
respond.To turn off your computer, press and hold the Power 
button for eight seconds or more. If the computer still 
does not respond, remove the AC power adapter.
Your computer might lock when it enters sleep mode 
during a communication...

30
Appendix A. CRU instructions
Customer Replaceable Units (CRUs) are parts that can be upgraded or 
replaced by the customer. If a CRU is determined to be defective during the 
warranty period, a replacement CRU will be provided to the customer. 
Customers are responsible for installing the self-service CRUs for this 
product. Customers also can install optional-service CRUs, which might 
require some technical skills or tools, or request that a technician install the 
optional-service CRU under the...

Appendix A. CRU instructions
31
Replacing the hard disk drive (ideapad 310-15IAP 
only) 
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You can increase the storage capacity of your computer by replacing the hard 
disk drive with one of greater capacity. You can purchase a new hard disk 
drive...

32
Appendix A. CRU instructions
To replace the hard disk drive, do the following:
1Turn off the computer. Disconnect the AC power adapter and all cables 
from the computer.
2Close the computer display and turn the computer over.
3Remove the screw , and then remove the hard disk drive(HDD) slot 
compartment cover .
a
b
a
b 

Appendix A. CRU instructions
33
4Remove the hard disk drive by gently pulling it in the direction of the 
arrow 
.
5Detach the frame from the hard disk drive.
6Attach the frame to a new hard disk drive.
7Slide the new hard disk drive firmly into place.
8Reinstall the hard disk drive(HDD) slot compartment cover and tighten 
the screw.
9Turn the computer over again.
0Connect the AC power adapter and the cables to the computer.
c
c 

34
Appendix A. CRU instructions
Replacing the memory (on select models)  - - - - - - - - - - - - - - - - - - - 
You can increase the amount of memory in your computer by installing 
double-data-rate type three low voltage synchronous dynamic random 
access memory (DDR3L)-available as an option-in the memory slot of your 
computer. DDR3L modules are available in various capacities.
 To install a DDR3L module, do the following: 
1Touch a metal table or a grounded metal object to reduce any static...

Appendix A. CRU instructions
35
5Remove DDR3L module by pulling out on the latches on both edges of 
the socket at the same time. Be sure to save the old DDR3L for future use.
6Align the notch of the DDR3L module with the protrusion of the socket 
and gently insert the new module at a 30-45° angle.
7Push the DDR3L module down until the latches on both sides of the 
socket lock into its position.
8After aligning the attachment clips with their matching gaps, reinstall the 
memory/Mini PCI Express Card...

36
Appendix A. CRU instructions
To make sure that the DDR3L module is installed correctly, do as follows: 
1Press the Novo button to open the Novo button menu. 
2Select the BIOS Setup. The System Memory item shows the total amount 
of memory installed in your computer.