Lenovo Ideapad 310 14iap 310 15iap User Guide
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Chapter 4. Troubleshooting 27 Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Display problems When I turn on the computer, nothing appears on the screen.If the screen is blank, make sure that: - The AC power adapter is connected to the computer, and the power cord is plugged into a working electrical outlet. - The computer power is on. Press the Power button again for confirmation. If these items are set correctly, and the screen remains blank, have the computer serviced. When I turn on the computer, only a white cursor appears on a blank screen. Restore backed-up files to your Windows environment or the entire contents of your hard disk to its original factory contents using the Lenovo OneKey Recovery system. If you still see only the cursor on the screen, have the computer serviced. The screen goes blank while the computer is on.Your power management is enabled. Do one of the following to resume from sleep mode: - Press any key on the keyboard. - Press the Power button. -Press F9 () to confirm whether the backlight of the LCD screen has been turned off. Sleep problems The critical low-battery error message appears, and the computer immediately turns off.The battery power is getting low. Connect the AC power adapter to the computer. The computer enters sleep mode immediately after Power-on.Make sure that: - The battery is charged. - The operating temperature is within the acceptable range. See “Chapter 2. Use and care Information” in the Lenovo Safety and General Information Guide. Note:If the battery is charged and the temperature is within range, have the computer serviced.
Chapter 4. Troubleshooting 28 The computer does not return from sleep mode and the computer does not work. If your computer is in sleep mode, connect the AC power adapter to the computer, then press the Windows button or the Power button. If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the Power button for eight seconds or more. If the computer still does not reset, remove the AC power adapter. Display panel problems The screen is blank. Do the following: - If you are using the AC power adapter or the battery, and the battery status indicator is on, press F12 ( ) to make the screen brighter. - If the power indicator is blinking, press the Power button to resume from sleep mode. - Press F9 () to confirm whether the backlight of the LCD screen has been turned off. - If the problem persists, follow the solution in the next problem “The screen is unreadable or distorted.” The screen is unreadable or distorted.Make sure that: - The screen resolution and color quality are correctly set. - The monitor type is correct. Incorrect characters appear on the screen.Is the operating system or programs installed correctly? If they are installed and configured correctly, have the computer serviced. Sound problems No sound can be heard from the speakers even when the volume is turned up.Make sure that: - The Mute function is off. - The combo audio jack is not being used. - Speakers are selected as the playback device.
Chapter 4. Troubleshooting 29 Battery problems Your computer shuts down before the battery status indicator shows empty. -or- Your computer operates after the battery status indicator shows empty. Recharge the battery. Other problems Your computer does not respond.To turn off your computer, press and hold the Power button for eight seconds or more. If the computer still does not respond, remove the AC power adapter. Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network. The connected external device does not work. Do not connect or disconnect any external device cables other than USB while the computer power is on. Otherwise, you might damage your computer. When using high power consumption external devices, such as an external USB optical drive, use an external device power adapter. Otherwise, the device may not be recognized, or the system may shut down as a result.
30 Appendix A. CRU instructions Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self-service CRUs for this product. Customers also can install optional-service CRUs, which might require some technical skills or tools, or request that a technician install the optional-service CRU under the terms of the applicable warranty service type for your country or region. CAUTION: Set the built-in battery in Ship Mode before replacing a CRU or sending your computer for service. 1Turn off the computer and disconnect the AC adapter. 2Press Fn + S + V. 3Press the Power button to verify if Ship Mode has been set. Notes: The illustrations used in this chapter are of the Lenovo ideapad 310-14ISK, unless otherwise stated. The illustrations in this manual might differ from the actual product. Please refer to the actual product. The CRU service is only applicable to certain countries. Note:When set in Ship Mode, the battery does not supply power to the computer. To awake the battery from Ship Mode, connect the AC adapter to your computer.
Appendix A. CRU instructions 31 Replacing the hard disk drive (ideapad 310-15IAP only) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. The hard disk drive is very sensitive. Incorrect handling can cause damage an d permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the hard disk drive while the system is operating or in sleep mode. Notes: Replace the hard disk drive only for upgrading or repair. The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping. Th e preinstalled software are not included on an optional hard disk drive. Handling a hard disk drive Do not drop the drive or subject it to physical shock. Put the drive on a material, such as soft cloth, that absorbs any physical shock. Do not apply pressure to the cover of the drive. Do not touch the connector of the drive.
32 Appendix A. CRU instructions To replace the hard disk drive, do the following: 1Turn off the computer. Disconnect the AC power adapter and all cables from the computer. 2Close the computer display and turn the computer over. 3Remove the screw , and then remove the hard disk drive(HDD) slot compartment cover . a b a b
Appendix A. CRU instructions 33 4Remove the hard disk drive by gently pulling it in the direction of the arrow . 5Detach the frame from the hard disk drive. 6Attach the frame to a new hard disk drive. 7Slide the new hard disk drive firmly into place. 8Reinstall the hard disk drive(HDD) slot compartment cover and tighten the screw. 9Turn the computer over again. 0Connect the AC power adapter and the cables to the computer. c c
34 Appendix A. CRU instructions Replacing the memory (on select models) - - - - - - - - - - - - - - - - - - - You can increase the amount of memory in your computer by installing double-data-rate type three low voltage synchronous dynamic random access memory (DDR3L)-available as an option-in the memory slot of your computer. DDR3L modules are available in various capacities. To install a DDR3L module, do the following: 1Touch a metal table or a grounded metal object to reduce any static electricity in your body, which could damage the DDR3L. Do not touch th e contact edge of the DDR3L module. 2Turn off the computer. Disconnect the AC power adapter and all cables from the computer. 3Close the computer display and turn the computer over. 4Remove the screw , and then remove the memory/Mini PCI Express Card slot compartment cover . Notes: U se only the memory types supported by your computer. If you incorrectly install optional memory, or install an unsupported memory type, a warning beep will sound when you try to start the computer. Se lect types of memory is not self-serviced, if necessary consult Lenovo service center. a b
Appendix A. CRU instructions 35 5Remove DDR3L module by pulling out on the latches on both edges of the socket at the same time. Be sure to save the old DDR3L for future use. 6Align the notch of the DDR3L module with the protrusion of the socket and gently insert the new module at a 30-45° angle. 7Push the DDR3L module down until the latches on both sides of the socket lock into its position. 8After aligning the attachment clips with their matching gaps, reinstall the memory/Mini PCI Express Card slot compartment cover. 9Tighten the screw. 0Turn the computer over again. AConnect the AC power adapter and the cables to the computer. 11 2 a b
36 Appendix A. CRU instructions To make sure that the DDR3L module is installed correctly, do as follows: 1Press the Novo button to open the Novo button menu. 2Select the BIOS Setup. The System Memory item shows the total amount of memory installed in your computer.