Land Rover Testbook Rover Manual

HELP DESK 
2
LOCAL TELEPHONE NUMBERSCOUNTRY HELPDESK TRAINING AFTER SALES TECHNICAL SUPPORT
Australia 0417-270271 02-95855116
Fax 02-96872180 02-96872180
Belgium 02-7239911 02-7239911 02-7239911
Fax 02-7239926
France 01-39984077
Fax 01-39984072
Germany 02131-938235 02131-938203 02131-938235
or 02131-938234 02131-938234
fax 02131-938318 02131-938227
Greece 01-5912102 01-5912102 01-5912102
or 01-5912103 01-5912103 01-5912103
Italy 06-65771028 06-65771028 06-65771028
or 06-65771144 06-65771144 06-65771144...

HELP DESK
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HELP DESK
In the event that you experience a problem with the
performance of your TestBook you should report this
to the TestBook Help Desk. The Help Desk will carry
out a call qualification check, as per the TestBook
pro-forma, before recommending any exchange.
Replacement items that are covered by this support
agreement are:
TestBook
Printer
Cables
Trolley - power supplies only
Compact Discs (Diagnostic and RDS)
No items will be accepted for exchange without the
prior authorisation of the...

HELP DESK
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EXCHANGE TIMES
TestBooks, Printers, Cables and Power supplies.
For calls received by the relevant Help Desk by
14.30 (local time) Dealerships in the countries of the
European Union, Austria, Switzerland, Norway,
U.S.A. and Australia will receive a replacement unit
on the following FEDEX working day.
For calls received by the relevant Help Desk by
14.30 (local time) Dealerships in the countries of
Eastern Europe will receive a replacement unit
within 48 hours of the following FEDEX working...

HELP DESK
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SERVICE LEVEL
TestBook
TestBook Units that become in-operable due to
hardware or software failure will be exchanged
under the support agreement.
Hardware will be exchanged when the unit fails to
meet any area of the operating specification as
determined by the TestBook Help Desk.
Software failures will be in the following
circumstances:
i) The TestBook fails to reach the Welcome screen.
ii) The TestBook persistently fails to load and
execute data from the compact disc.
iii) Failures caused by...

HELP DESK
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Trolley and Associated Power Supplies
The electrical and electronic parts of the trolley’s are
covered by this agreement i.e.
2 x power supplies
1 x printer power supply
1 x mains distribution point
Replacement parts will be shipped directly to the
dealer and the faulty parts should be returned by the
dealer to FEDEX within 14 days of the receipt of the
new part.
Mechanical parts are not covered and will only be
repaired subject to an additional charge.
Compact Discs
Damaged discs due to...

HELP DESK
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TESTBOOK EXCHANGE MATRIX
Item Contact Delivery
MethodReturn Method Notes
TestBookHelp Desk Courier Courier Courier will collect once contacted
PrinterHelp Desk Courier Courier Courier will deliver and collect at the
same time.
CablesHelp Desk Courier Post Dealer must return the faulty cable
within 14 days of the receipt of the
new cable
AdaptersHelp Desk Courier Post Dealer must return the faulty
adapter within 14 days of the receipt
of the new adapter.
Trolley Power
SuppliesHelp Desk Courier...

HELP DESK
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TESTBOOK CABLES
Land Rover Part No. Supplier Part No.
DTC0006A 29053 - 60002
DTC0007A 29053 - 60006 or
29053 - 60011
DTC0008A 29053 - 60004
DTC0013A 27091 - 60006 or
29053 - 60012
DTC0051A 29055 - 60016
DTC0063A 29055 - 60018
5063 - 3238 or 5063 -
3240
DTT0002A 29053 - 60007
DTC0033A 29053 - 60019
DTC0036A 29053 - 64006
DTC0057A
DTC0061 A 29053 - 60024
DTC0062 B 29053 - 60025
DTC0064 A 29053 - 60026
DTC0020A 29055 - 60002
DTC0021A 29055 - 60003
DTC0022A 29055 - 60004
DTC0023B 29055 - 60015...

HELP DESK
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NOTES 

.
HELP DESK
Tel: +44 (0) 1926 646777
Fax: +44 (0) 1926 647310
HELP US TO HELP YOU
Please ensure you have the following information to hand BEFORE you contact the Help Desk.
Dealer Name and Address: (1)Date:
Corporate ID: (2) Telephone No:(including area code)(3) Fax No:(including area code)(4)
Contact 1: (5) Contact 2:
TestBook Serial/Model No:(located on rear of screen)(6) Screen Reference/Node ID:(alpha-numeric data displayed top left
hand corner of the screen).
Data CD Ref No:(printed on CD/displayed...