Kyocera KM 5050 User Manual

Troubleshooting 
OPERATION GUIDE6-5 Cannot connect to 
Authentication Server.– Press [End] and check the following 
items:
• Registration to Authentication 
Serve
• Password and computer address 
for Authentication Server
• Connection of Network—
Cannot duplex print 
this paper type.Did you select a paper size/
type that cannot be duplex 
printed?Select the available paper size/type.
Press [Continue] to print without 
using Duplex.3-13
Cannot execute this 
job.– This job is canceled because it is...

Troubleshooting 
6-6OPERATION GUIDE Empty the punch 
waste box.– The punch waste box of the 
document finisher or 3,000-sheet 
capacity document finisher is full.
Follow the instruction on the touch 
panel to empty the punch waste box.—
Failed to specify Job 
Accounting.– This job is canceled. Press [End]. —
Failed to store job 
retention data.– This job is canceled. Press [End]. —
FAX box limit 
exceeded.– FAX box is full, and no further storage 
is available. This job is canceled. 
Press [End].—...

Troubleshooting 
OPERATION GUIDE6-7 KPDL Error.– PostScript error has occurred.
Job is canceled. Press [End].—
Mailbox tray is full of 
paper.– Remove paper from the mailbox tray. —
Memory card error.– Memory card is removed while it is 
accessed. Insert the memory card.—
An invalid memory card is inserted. 
Insert the correct memory card.—
Memory card error.
Job is canceled.
Press [End].
##–An error has occurred on the memory 
card. The possible error codes and 
their descriptions are as follows.
01:...

Troubleshooting 
6-8OPERATION GUIDE Replace the waste 
toner box.– The waste toner box is full. Replace 
the waste toner box.5-7
Reset all originals in 
document processor.Is there any original left in 
the document processor?Remove originals from the document 
processor.—
Scanner memory is 
full.– Scanning cannot be performed due 
to insufficient memory of scanner. 
Job is canceled. Press [End].—
Is the acceptable scanning 
count exceeded?Press [Continue] to print, send or 
store the scanned pages....

Troubleshooting 
OPERATION GUIDE6-9 Send Error. 
Job is canceled. Press 
[End].
####– An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The server name of the SMTP 
server is not set correctly or the host 
name is incorrect when sending scan 
data to an FTP server. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
1102: The login user name is 
incorrect or the domain name has not 
been entered. Enter...

Troubleshooting 
6-10OPERATION GUIDE Send Error.
Job is canceled. Press 
[End].
####– 2101, 2102, 2201, 2202, 2203, 3101: 
The network cable is disconnected or 
the hub that it is connected to is not 
operating properly. Check the cable 
and the hub. Otherwise, the server 
name or the host name of the SMTP 
server is not set correctly. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
2204: The E-mail size exceeds the 
acceptable send data capacity. 
Decrease the size...

Troubleshooting 
OPERATION GUIDE6-11 Staple jam.– If a staple jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel.
Leave the machine on and follow the 
instruction to remove the jammed 
staple.4-8
The memory card is 
not formatted.Is the memory card 
formatted?Format the memory card. —
The phone receiver is 
off the hook.– Put down the receiver. —
The removal memory 
is not formatted.Is the removable memory 
formatted by this machine?Use the removable...

Troubleshooting 
6-12OPERATION GUIDE
Clearing Paper Jams
If a paper jam 
occurs, the touch 
panel will display 
Paper misfeed and 
the machine will 
stop. Refer to these 
procedures to 
remove the jammed 
paper.
Jam Location Indicators
If a paper jam occurs, the location of the jam will be displayed by the 
alphabet, which corresponds to the specific component in the machine as 
the following figure with clearing instructions.
St at us10/5/2006    10:10Hold JAM*** Job No.: Job Name: User Name:JOB001...

Troubleshooting 
OPERATION GUIDE6-13 After you remove the jam, the machine will warm up again and the error 
message will be cleared. The machine resumes with the page which jam 
has occurred.
Precautions of the Paper Jam
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps 
of paper from the machine inside. Scraps of paper left in the machine 
could cause subsequent jamming.
• Discard the paper that jammed in the optional document finisher or 
3,000-sheet...

Troubleshooting 
6-14OPERATION GUIDE
2Remove the jammed paper.
3Pull out cassette 1.
4Remove the jammed paper.
If the paper tears, remove 
every loose scrap from inside 
the machine.
5Push cassette 1 back in place securely.
6Press the specified position to 
close left cover 1.
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