Kodak C503 Users Guide

www.kodak.com/go/support 35
5Troubleshooting
For step-by-step product support, visit www.kodak.com/go/c533support or 
www.kodak.com/go/c503support and select Interactive Troubleshooting & Repairs.
Camera problems
If...Try one or more the following
Camera does not 
turn on.

Install new batteries (page 1). 

Charge rechargeable batteries.
Camera does not 
turn off.

Remove the battery, then reinsert or replace it. 
Pictures remaining 
number does not 
decrease after 
taking a picture.

The camera is...

36www.kodak.com/go/support Troubleshooting
In Review mode, a 
blue or black 
screen is displayed 
instead of a 
picture.
Transfer the picture to the computer (page 12), then format the card in 
the camera (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
Shutter button 
does not work.

Turn on the camera (page 2).

Wait until the ready light stops blinking red before attempting to take 
another picture.

Transfer pictures to the computer (page 12), delete...

Troubleshooting
www.kodak.com/go/support
 37
Camera ready light status
Camera does not 
recognize 
SD/MMC card.
Purchase a certified SD/MMC card.

Reformat the card (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.

Insert a card into the slot, then push to seat (page 3).
Camera freezes up 
when a card is 
inserted or 
removed.

Turn the camera off, then back on. Make sure the camera is turned off 
before inserting or removing a card.
Memory card full....

38www.kodak.com/go/support Troubleshooting
Camera/computer communications
Ready light glows 
steady red.
Transfer pictures to the computer (page 12), delete pictures from the 
camera (page 10), switch image storage locations (page 23), or insert 
a card with available memory (page 3).

Wait. Resume picture taking when the light turns green.

Change the image storage location to internal memory (page 23), or 
use a different card.
Ready light glows 
steady green.

Camera is operating normally.
If...Try...

Troubleshooting
www.kodak.com/go/support
 39
LCD screen messages
If...Try one or more of the following
No pictures or 
videos to display

Change image storage location setting (page 23).
Memory card 
requires 
formatting

Insert a new card (page 3) or format the card (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
Memory card 
cannot be read 
(Please format 
memory card or 
insert another 
card)
Only one USB 
connection 
allowed.

Turn camera off, then...

40www.kodak.com/go/support Troubleshooting
Memory card is 
locked (Insert new 
memory card)
Insert a new card (page 3), move the switch on the card to unlock the 
card, or change the image storage location to internal memory 
(page 23).
Read only memory 
card. 
Remove write 
protection to 
capture or write to 
card.
Memory card is 
unusable (Insert 
new memory card)

Insert a new card (page 3) or format the card (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected...

Troubleshooting
www.kodak.com/go/support
 41
Can only mark 
picture or video 
with 32 album 
names. Only the 
first 32 album 
names will be 
saved
Delete one or more album names associated with the image 
(page 29).
Unrecognized file 
format

Transfer the picture to the computer (page 12), or delete it (page 10).
Camera error 
#XXXX. See user’s 
guide.

Turn camera off, then back on.
If...Try one or more of the following 

42www.kodak.com/go/support
6Getting help
Helpful links
Camera
Software
Other
Email, write, or phone customer supportwww.kodak.com/go/contact 
Get support for your product (FAQs, 
troubleshooting information, arrange for repairs, 
etc.)www.kodak.com/go/c533support or 
www.kodak.com/go/c503support
Purchase camera accessories (camera docks, 
printer docks, lenses, cards, etc.)www.kodak.com/go/c533accessories or 
www.kodak.com/go/c503accessories
Download the latest camera firmware and...

Getting help
www.kodak.com/go/support
 43
Telephone customer support
If you have questions concerning this product, contact your customer support 
representative and have this information available:

Operating system

Processor speed (MHz)

Computer model 

Amount of memory (MB)

Exact error message you received

Version of Kodak EasyShare software CD

Camera serial number
Australia1800 147 701Netherlands020 346 9372
Austria0179 567 357New Zealand0800 440 786
Belgium02 713 14 45Norway23 16 21 33...

44www.kodak.com/go/support
7Appendix
Camera specifications
For more specifications, visit www.kodak.com/go/c533support or 
www.kodak.com/go/c503support.
Kodak EasyShare C533/C503 zoom digital camera
CCD (charge-coupled device)
CCD 1/2.5 in. CCD, 4:3 aspect ratio
Output image size 5.0 MP: 2576 x 1932 pixels
4.4 MP (3:2): 2576 x 1716 pixels
3.1 MP: 2048 x 1536 pixels
2.1 MP: 1656 x 1242 pixels 
1.1 MP: 1200 x 900 pixels 
Displays
Color display 4.6 cm (1.8 in) color hybrid LCD, 115 K pixels
Preview Frame...