Kodak C503 Users Guide

							www.kodak.com/go/support 35
5Troubleshooting
For step-by-step product support, visit www.kodak.com/go/c533support or 
www.kodak.com/go/c503support and select Interactive Troubleshooting & Repairs.
Camera problems
If...Try one or more the following
Camera does not 
turn on.

Install new batteries (page 1). 

Charge rechargeable batteries.
Camera does not 
turn off.

Remove the battery, then reinsert or replace it. 
Pictures remaining 
number does not 
decrease after 
taking a picture.

The camera is operating normally. Continue taking pictures.
Short battery life 
with  Ko dak  Ni-M H  
rechargeable 
digital camera 
batteries.

Wipe the contacts with a clean, dry cloth (page 51) before loading 
batteries in the camera.

Use the Refresh feature on your camera dock series 3 or printer dock 
series 3.
Stored pictures are 
corrupted.

Retake picture. Do not remove card while the ready light is blinking. 
Keep rechargeable batteries charged.
In Review mode, 
you do not see a 
picture (or the 
expected picture) 
on the LCD screen.

Check the image storage location setting (page 23). 
						

							36www.kodak.com/go/support Troubleshooting
In Review mode, a 
blue or black 
screen is displayed 
instead of a 
picture.
Transfer the picture to the computer (page 12), then format the card in 
the camera (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
Shutter button 
does not work.

Turn on the camera (page 2).

Wait until the ready light stops blinking red before attempting to take 
another picture.

Transfer pictures to the computer (page 12), delete pictures from the 
camera (page 10), switch image storage locations (page 23), or insert 
a card with available memory (page 3).

For best pictures, see page 4.
Slide show does 
not run on external 
video device.

Adjust the camera Video Out setting (NTSC or PAL, page 25).

See the external device’s user’s guide.
Picture is too light.

Move so there is at least 24 in. (61 cm) between camera and subject.

Decrease Exposure Compensation (page 21).
Picture is not clear.

Clean the lens (page 51).

Move so there is at least 24 in. (61 cm) between the camera and the 
subject.

Place the camera on a flat, steady surface or use a tripod.
Picture is too dark.

Turn on the flash (page 7).

Move so there is no more than 7.9 ft (2.4 m) between the camera and 
the subject.

Use Fill flash (page 7) or change your position so light is not behind 
the subject.

Increase Exposure Compensation (page 21).
If...Try one or more the following 
						

							Troubleshooting
www.kodak.com/go/support
 37
Camera ready light status
Camera does not 
recognize 
SD/MMC card.
Purchase a certified SD/MMC card.

Reformat the card (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.

Insert a card into the slot, then push to seat (page 3).
Camera freezes up 
when a card is 
inserted or 
removed.

Turn the camera off, then back on. Make sure the camera is turned off 
before inserting or removing a card.
Memory card full.

Insert a new card (page 3), transfer pictures to the computer 
(page 12), or delete pictures (page 10).
Memory card and 
internal memory 
full.

Transfer pictures to the computer (page 12), then format the card or 
internal memory (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
If... Try one or more of the following
Ready light does 
not turn on and the 
camera does not 
work.

Turn on the camera (page 2).

Install new batteries (page 1) or charge rechargeable batteries.

Turn camera off, then back on.
Ready light blinks 
green.

Camera is operating normally.
Ready light blinks 
amber.

Wait. Resume picture taking when the light stops blinking and turns 
green.
Ready light blinks 
red and camera 
turns off.

Install new batteries (page 1) or charge rechargeable batteries.
If...Try one or more the following 
						

							38www.kodak.com/go/support Troubleshooting
Camera/computer communications
Ready light glows 
steady red.
Transfer pictures to the computer (page 12), delete pictures from the 
camera (page 10), switch image storage locations (page 23), or insert 
a card with available memory (page 3).

Wait. Resume picture taking when the light turns green.

Change the image storage location to internal memory (page 23), or 
use a different card.
Ready light glows 
steady green.

Camera is operating normally.
If...Try one or more of the following
The computer does 
not communicate 
with the camera.

Visit www.kodak.com/go/c533support or 
www.kodak.com/go/c503support.

Turn on the camera (page 2).

Install new batteries (page 1) or charge rechargeable batteries.

See the Power Management section of the laptop user’s guide to 
disable this feature.

Connect cable to camera and computer port (page 12).

Install the software (page 11).

Disconnect the USB cable. Close all open applications. Re-install the 
software (page 11).

Disconnect camera from the computer. Close all software applications, 
reconnect camera.
Cannot transfer 
pictures. 
(The Add New 
Hardware Wizard 
cannot locate 
drivers.)

Disconnect USB cable. (If using camera dock or printer dock, 
disconnect cable and remove camera from dock). Close all open 
applications. Re-install the software (page 11).

Disconnect the USB cable. Close all open applications. Re-install the 
software (page 11).
If... Try one or more of the following 
						

							Troubleshooting
www.kodak.com/go/support
 39
LCD screen messages
If...Try one or more of the following
No pictures or 
videos to display

Change image storage location setting (page 23).
Memory card 
requires 
formatting

Insert a new card (page 3) or format the card (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files.
Memory card 
cannot be read 
(Please format 
memory card or 
insert another 
card)
Only one USB 
connection 
allowed.

Turn camera off, then back on.
Internal memory 
requires 
formatting

Format the internal memory (page 25).
Caution: Formatting deletes all pictures and videos, including 
protected files. (Formatting internal memory also deletes email 
addresses, album names, and Favorites. To restore them, see the 
Kodak EasyShare software Help.) Internal memory 
cannot be read 
(Please format 
internal memory)
No memory card 
(Files not copied)

Insert a card (page 3).
Not enough space 
to copy files (Files 
not copied)

Delete pictures from the image storage location you are copying to 
(page 10), or insert a new card (page 3). 
						

							40www.kodak.com/go/support Troubleshooting
Memory card is 
locked (Insert new 
memory card)
Insert a new card (page 3), move the switch on the card to unlock the 
card, or change the image storage location to internal memory 
(page 23).
Read only memory 
card. 
Remove write 
protection to 
capture or write to 
card.
Memory card is 
unusable (Insert 
new memory card)

Insert a new card (page 3) or format the card (page 25).
Caution: Formatting a card deletes all pictures and videos, 
including protected files. 
Date and time 
have been reset

Reset the clock (page 2).
No address book in 
camera (Connect 
with computer to 
import address 
book)

Create and copy address book from computer. See the Kodak 
EasyShare software Help.
No album names 
in camera 
(Connect with 
computer to 
import album 
names)

Create and copy album names from computer. See the Kodak 
EasyShare software Help.
High camera 
temperature. 
(Camera will be 
turned off.)

Leave the camera off until it’s cool to the touch, then turn it back on.
If...Try one or more of the following 
						

							Troubleshooting
www.kodak.com/go/support
 41
Can only mark 
picture or video 
with 32 album 
names. Only the 
first 32 album 
names will be 
saved
Delete one or more album names associated with the image 
(page 29).
Unrecognized file 
format

Transfer the picture to the computer (page 12), or delete it (page 10).
Camera error 
#XXXX. See user’s 
guide.

Turn camera off, then back on.
If...Try one or more of the following 
						

							42www.kodak.com/go/support
6Getting help
Helpful links
Camera
Software
Other
Email, write, or phone customer supportwww.kodak.com/go/contact 
Get support for your product (FAQs, 
troubleshooting information, arrange for repairs, 
etc.)www.kodak.com/go/c533support or 
www.kodak.com/go/c503support
Purchase camera accessories (camera docks, 
printer docks, lenses, cards, etc.)www.kodak.com/go/c533accessories or 
www.kodak.com/go/c503accessories
Download the latest camera firmware and 
softwarewww.kodak.com/go/c533downloads or 
www.kodak.com/go/c503downloads 
See online demonstrations of your camerawww.kodak.com/go/howto
Get information on EasyShare softwarewww.kodak.com/go/easysharesw (or click 
the Help button in EasyShare software)
Get help with the Windows operating system and 
working with digital pictureswww.kodak.com/go/pcbasics
Get support for other cameras, software, accessorieswww.kodak.com/go/support
Get information on Kodak EasyShare printer dockswww.kodak.com/go/printerdocks
Get information on Kodak inkjet productswww.kodak.com/go/inkjet 
Optimize your printer for truer, more vibrant colorswww.kodak.com/go/onetouch 
Register your camerawww.kodak.com/go/register 
						

							Getting help
www.kodak.com/go/support
 43
Telephone customer support
If you have questions concerning this product, contact your customer support 
representative and have this information available:

Operating system

Processor speed (MHz)

Computer model 

Amount of memory (MB)

Exact error message you received

Version of Kodak EasyShare software CD

Camera serial number
Australia1800 147 701Netherlands020 346 9372
Austria0179 567 357New Zealand0800 440 786
Belgium02 713 14 45Norway23 16 21 33
Brazil0800 150000Philippines1 800 1 888 9600
Canada1 800 465 6325Poland 00800 4411625
China800 820 6027Portugal 021 415 4125
Denmark3 848 71 30Singapore800 6363 036
Ireland01 407 3054Spain 91 749 76 53
Finland0800 1 17056Sweden08 587 704 21
France01 55 1740 77Switzerland 01 838 53 51
Germany069 5007 0035Taiwan0800 096 868
Greece00800 44140775Thailand 001 800 631 0017
Hong Kong800 901 514Turkey 00800 448827073
India91 22 617 5823United Kingdom0870 243 0270
Italy02 696 33452United States1 800 235 6325
585 781 6231 (toll)
Japan03 5540 9002International Toll Line+44 131 458 6714
Korea00798 631 0024International Toll Fax+44 131 458 6962 
						

							44www.kodak.com/go/support
7Appendix
Camera specifications
For more specifications, visit www.kodak.com/go/c533support or 
www.kodak.com/go/c503support.
Kodak EasyShare C533/C503 zoom digital camera
CCD (charge-coupled device)
CCD 1/2.5 in. CCD, 4:3 aspect ratio
Output image size 5.0 MP: 2576 x 1932 pixels
4.4 MP (3:2): 2576 x 1716 pixels
3.1 MP: 2048 x 1536 pixels
2.1 MP: 1656 x 1242 pixels 
1.1 MP: 1200 x 900 pixels 
Displays
Color display 4.6 cm (1.8 in) color hybrid LCD, 115 K pixels
Preview Frame rate: 30 fps; Field-of-view: 100%.
Lens
Taking lens 3X optical zoom lens f/2.73 - f/4.85 
Aperture: f/2.73 and f/4.82 @ Wide; f/4.85 and f/8.54 @ Tele
37 mm - 111 mm (35 mm equivalent)
Lens barrier Automatic built-in
Focus system TTL-AF; Multi-zone AF, and Center-zone AF. Working range: 
0.6 m (24 in.)-infinity @ normal
0.10 - 0.7 m (3.9-27.6 in) @ Wide
0.20 - 0.7 m (7.8-27.6 in) @ Telephoto
10 m (32.8 ft)-infinity @ Landscape