Kenmore Smart Heat Quiet Pak 9 Owners Manual

							  
ProblemPossibleCauseSolution 
WontDrain/LowvoltageorusingCheckelectricalsourceorcall 
WontSpin/anextensioncord.electrician.Donotuseextension 
WetLoadscords. 
(cont,) 
Coldrinses.Coldrinsesleaveloadswetterthan 
warmrinses.Thisisnormal. 
ContinuesDrainhoseislessthanRaisethedrainhose 
toFill/39in(99cm)abovefloor.(seeInstallationRequirements). 
Continues 
toDrain/DrainhosefitstighflyintoAdjustdrainhoseforloosefit 
CycleStuckstandpipe.(seeInstallationInstructions). 
DrainhosetapedintoDonotsealoffdrainhosewithtape. 
standpipe.Thedrainhoseneedsanairgap. 
WasherMakesLoadisunbalanced.Redistributeload. 
Noise 
WasherisnotlevelLevelwasher.Resetrearlegs 
Rearlevelinglegsnotset.(seeInstallationInstructions). 
Nutsonfrontfeetnottight.Tightennuts(seeInstallation 
Instructions). 
YellowshippingstrapwithRemovestrapwithcotterpins 
cotterpinsnotcompletely(seeInstallationInstructions). 
removed. 
FloornotstrongenoughRelocatewasher(seeInstallation 
tosupportwasher.Requirements), 
GearsengagingafterdrainThisisnormal. 
andbeforespin. 
UpperpartofagitatorclicksThisisnormal. 
duringwash, 
WontWaterinletvalveCleanscreens, 
Fill/Wontscreensareplugged. 
Rinse/Wont 
Agitate/Wateristurnedoff.Turnonwater. 
WrongHotandcoldhosesareReversehoses(seeInstallation 
Temperaturereversed.Instructions). 
Inlethoseiskinked.Straightenhoses. 
Timerdialisnotlinedup.Turntimerknobtotherightslightly 
andpulltostart. 
Powercordnotpluggedin.Plugintoagrounded3prongoutlet. 
31  
						

							  
ProblemPossibleCauseSolution 
MachinePowercordnotpluggedin.Plugintoagrounded3prongoutlet. 
StopsNopoweratplug.Checkelectricalsourceorcall 
electrician. 
FuseblownorcircuitReplacefuseorresetcircuitbreaker. 
breakeropen.Ifproblemcontinues,callelectrician. 
Usinganextensioncord.Donotuseextensioncords. 
Timerisnotlinedup.Turntimertotherightslightly 
andpulltostart. 
Timerknobnotpulledout.Setandpulloutknob. 
WasheratpauseinAllowcycletocontinue 
PERMANENTPRESSIICycle(seeOperatingYourWashe¢). 
(approximatelytwominutes). 
Machineisoverloaded.Washsmallerloads. 
AgitatorNotThetopoftheagitatormovesThisisnormal. 
Workingonlyinonedirection. 
Thetopoftheagitatorisloose.Thisisnormal. 
WaterLevelThetopoftheagitatorismuchThisisnormal. 
TooLow/Nothigherthanthehighestwater 
CompletelyIevel.Thiscreatesaperception 
FillingofthewashernotbeingfuIl. 
TubisTubpulledforwardwhenEnsuretubiscenteredbefore 
Crookedunloading,startingwasher. 
Tubmoves.Thisisnormal. 
Unitnotlevel.Ensurefrontfeetareinstalledand 
nutsaretightened.Levelwasher. 
Resetrearlegs(seelnstalIation 
Instructions). 
LintonLoadImpropersorting.Sortlintgiversfromlinttakers 
andbycolor. 
Overloading.Lintcanbetrappedinloadif 
overloaded.Washsmallerloads. 
Paperortissueinpockets.Cleanoutpocketsbeforewashing. 
Notenoughdetergent.Useenoughdetergentto 
holdlintinwater. 
Detergentnotdissolving.UseAutomaticTemperatureControI 
Watertemperatureslower(ATC).ATCensureswashwater 
than70°F(21°C).temperaturewillbewarmerthan 
70°F(21°C). 
32  
						

							  
ProblemPossibleCauseSolution 
TearingOverloading.ImproperLoadsshouldmovefreelyduring 
useofwasher,wash.Washsmallerloadsor 
increasewaterlevel. 
ImproperuseofchlorineDonotpourchlorinebleachdirectly 
bleach.Undilutedbleachonload.Wipeupbleachspills. 
willdamagefabrics. 
SharpitemsnotremovedCleanoutpocketsbeforewashing. 
frompockets;fastenersZipzippersbeforewashing. 
notfastened. 
ItemsdamagedbeforeMendripsandbrokenthreadsin 
washing,seamsbeforewashing. 
StainsonImproperuseoffabricDilutefabricsoftenerandaddto 
Loadsoftenerinwasherordryer,deeprinseonly. 
Ironinwater(rust).Installanironfilter. 
UnderuseofdetergentcausingUseenoughdetergenttoremove 
soiltoberedeposited,soilandholditinsuspension. 
DyetransferduetonotSortdarkclothingfromwhites 
sortingloadsproperly,andlights. 
DyetransferduetonotUnloadthewasherassoonas 
unloadingwasherpromptly,itstops. 
LoadisNotremovingloadpromptly.Unloadthewasherassoonas 
Wrinkleditstops. 
WrongcycleforfabricsUsecoldrinsesandcycleswithslow 
beingwashed,spinspeedstoreducewrinkling. 
Overloading.Loadsshouldmovefreelyduring 
wash.Washsmallerloads. 
WashwaternotwarmenoughUseAutomaticTemperatureControl 
torelaxwrinkles.Usingwarm(ATC).Ifsafeforfabric,usewarmor 
rinses,hotwashwater.Usecoldrinsewater. 
Hosesreversed.Reversehoses(seeInstallation 
Instructions). 
LoadisOverloading.Loadsshouldmovefreelyduring 
Tangled/wash.Washsmallerloads. 
Twisted 
ClotheswrappedaroundDonotwrapitemsaroundagitator 
agitator,whenloadingwasher. 
CloggedUseofcolor-safebleachinAddcolor-safebleachdirectlytothe 
Dispensers/chlorinebleachdispenser,basket.Donotusechlorinebleach 
Bleachdispenser. 
Leaking/ 
BleachonImproperuseofchlorinebleach.Alwaysmeasurebleachbefore 
WrongLoadsaddingtothedispenser.Carefully 
pourintothedispenser.Wipeup 
bleachspills. 
33  
						

							  
WESERVICEWHATWESELL 
YourpurchasehasaddedvaluebecauseyoucandependonSearsHomeCentral°, 
forservice.Withover12,000trainedrepairspecialistsandaccesstoover4.2 
millionpartsandaccessories,wehavethetools,parts,knowledgeandskillsto 
ensureourpledge:WeServiceWhatWeSell. 
SearsMaintenanceAgreements 
YourKenmoreapplianceisdesigned,manufacturedandtestedtoprovideyearsof 
dependableoperation.Yetanymajorappliancemayrequireservicefromtimeto 
time.TheSearsMaintenanceAgreementoffersyouanoutstandingservicepro- 
gram,affordablypriced. 
TheSearsMaintenanceAgreement 
•Isyourwaytobuytomorrowsserviceattodaysprice. 
•Eliminatesrepairbillsresultingfromnormalwearandtear. 
•Providesfornon-technicalandinstructionalassistance. 
•Evenifyoudontneedrepairs,providesanannualPreventiveMaintenance 
Check,atyourrequest,toensurethatyourapplianceisinproperrunning 
condition. 
Somelimitationsapply.Formoreinformation,call1-800-827-6655. 
ForinformationconcerningSearsCanadaMaintenanceAgreements, 
call1-800-361-6665 
34  
						

							  
Forrepairofmajorbrandappliancesinyourownhome... 
nomatterwhomadeit,nomatterwhosoldit! 
1-800-4-MY-HOME®Any_me,dayornight 
(1-800-468-4663)(U.SAandCanada) 
www.aelrs.comwwY/.sesrs.cll 
Forrepairofcarry-inproductslikevacuums,lawnequipment, 
andelectronics,callfortheIoca_onofyournearest 
SearsPartsandRepairCenter. 
1-800-488-1222AnyUme,dayornight(U.S.A.only) 
www.seers.com 
Forthereplacementpads,accassodesandc_lneCsmanuals 
_9.tyouneedtodo-it-yourself,callSearsPartsDIrect=1 
1-800-366-PARTSo.re.-11p.m.CST,7daysaweek 
(1-800-366-7278)(U.SAonly) 
www.sear$.condpartsdirect 
TopurchaseorinquireaboutaSearsServiceAgreement 
orSearsMaintenanceAgreement: 
1-800-827-6655(u.sA.) 1-800-361-6665(Canada) 
7a.m.-5p.m.CST,Mort.-Sat.9a.m.-8p.m.EST,M-F,4p.m.S_t. 
ParapedrsenAciodereparac_na 
dont:lio,yparaordenarpie_s: 
1-888-SU-HOGARsM 
0-ese-784-64_ 
[ AuCanadapoursensee_fran_ 
1-800-LE-FOYERc 
(1-800-533-6837)