JVC GZ-EX555 User Manual

							Common Recording Indications.A TOUCH PRIORITY AE/AF
“Capturing Subjects Clearly (TOUCH PRIORITY AE/AF)” ( A p. 47)
B  Backlight Compensation
“Setting Backlight Compensation” ( A p. 38)
C  Auto REC
“Recording Automatically by Sensing Movements (AUTO REC)” ( A p. 60)
D  Tele Macro
“Taking Close-up Shots” ( A p. 40)
E  Scene Select
“Shooting According to Scene (Subject)” ( A p. 35)
F  WHITE BALANCE
“Setting White Balance” ( A p. 39)
G  Time
“Clock Setting” ( A p. 21)
H  SMILE SHOT
“Capturing Smiles Automatically (SMILE SHOT)” ( A p. 48)
I  Recording media
“REC MEDIA FOR VIDEO (GZ-EX555)” ( A p. 226)
“REC MEDIA FOR IMAGE (GZ-EX555)” ( A p. 226)
J  Battery Indicator
K  CONTINUOUS SHOOTING
“SHUTTER MODE (Video)” ( A p. 212)
“SHUTTER MODE (Still Image)” ( A p. 217)L Recording Mode
“Taking Videos in Auto Mode” ( A p. 27)
“Manual Recording” ( A p. 33)
M  Setting Scenes of Intelligent Auto
0 Displays scenes detected automatically in the Intelligent Auto function.
Multiple scenes may be detected.
“Scenes of Intelligent Auto” ( A p. 28)
N  Light
“ LIGHT ” ( A p. 211)
O  SILENT MODE
“Using the Silent Mode” ( A p. 29)
P  Zoom
“ ZOOM ” ( A p. 213)
Q  Focus
“Adjusting Focus Manually” ( A p. 36)
R  Brightness
“Adjusting Brightness” ( A p. 37)Video Recording
.A Video Mode
0 Switches between video and still image modes.
B  Video Quality
“ VIDEO QUALITY ” ( A p. 213)
C  TIME-LAPSE RECORDING(1SEC)
“Recording at Intervals (TIME-LAPSE RECORDING)” ( A p. 57)
D  HIGH SPEED RECORDING
“Slow-motion (High-speed) Recording” ( A p. 56)
E  Image Stabilizer
“Reducing Camera Shake” ( A p. 55)
F  Seamless Recording
“SEAMLESS RECORDING (GZ-EX555)” ( A p. 212)G Wind Cut
“ WIND CUT ” ( A p. 212)
H  Time-Lapse Recording Counter
“Recording at Intervals (TIME-LAPSE RECORDING)” ( A p. 57)
I  Remaining Recording Time
“Checking the Remaining Recording Time” ( A p. 64)
J  Scene CounterIndications on the LCD monitor231 
						

							Still Image Recording.A Still Image Mode
0 Switches between video and still image modes.
B  Image Size
“ IMAGE SIZE ” ( A p. 217)C Self-Timer
“Taking Group Shots (Self-timer)” ( A p. 61)
D  Remaining Number of Shots
“Checking the Remaining Recording Time” ( A p. 65)
E  Focus
F  Recording in ProgressVideo Playback
.A Video Mode
0 Switches between video and still image modes.
B  Video Quality
“ VIDEO QUALITY ” ( A p. 213)
C  Operation Indicator
“Operation Buttons for Video Playback” ( A p. 68)
D  Date/Time
0 Displays the recording date and time.
E  Recording media
“REC MEDIA FOR VIDEO (GZ-EX555)” ( A p. 226)
F  Battery Indicator
G  Playback Time
H  Time-Lapse Playback
“Time-Lapse Setting” ( A p. 58)I  1080p Output
“ HDMI OUTPUT ” ( A p. 225)
J  SILENT MODE
“Using the Silent Mode” ( A p. 29)
K  Scene CounterIndications on the LCD monitor232 
						

							Still Image Playback.A Still Image Mode
0 Switches between video and still image modes.
B  Folder Number
C  File Number
D  Date/Time
0 Displays the recording date and time.
E  Recording media
“REC MEDIA FOR IMAGE (GZ-EX555)” ( A p. 226)
F  Battery IndicatorG SILENT MODE
“Using the Silent Mode” ( A p. 29)
H  1080p Output
“ HDMI OUTPUT ” ( A p. 225)Indications on the LCD monitor233 
						

							When the unit is not working properly
Turning Off the Power1 Close the LCD monitor.
.
2Remove the AC adapter and battery pack from this unit, reattach them,
open the LCD monitor and this unit powers on automatically. (Resetcomplete)
Troubleshooting234 
						

							Battery Pack
Unable to turn on the power when using the battery pack.
Recharge the battery pack.
“Charging the Battery Pack” ( A p. 14)
Check whether the terminals are dirty.
If the terminal of this unit or the battery pack is dirty, wipe it with a cotton swab or something similar.
If you use any other battery packs besides JVC battery packs, safety and
performance cannot be guaranteed. Be sure to use JVC battery packs.
Short usage time even after charging.
Battery deterioration occurs when a battery pack is charged repeatedly.
Replace the battery pack with a new one.
“Optional Accessories” ( A p. 26)
Unable to charge the battery pack.
When the battery pack is fully charged, the lamp does not flash.
Check whether the terminals are dirty.
If the terminal of this unit or the battery pack is dirty, wipe it with a cotton swab or something similar.
Using a non-original AC adapter may result in damage to this unit. Be sure
to use an original AC adapter.
The remaining battery display is not correct.
Remaining battery power is not displayed when the AC adapter is
connected.
If this unit is used for long periods of time in high or low temperatures, or if
the battery pack is repeatedly charged, the amount of remaining battery may not be displayed correctly.
Recording
Recording cannot be performed.
When there are multiple light sources and depending on the shooting
conditions, exposure and focus may not be adjusted correctly in the
Intelligent Auto mode. In this case, adjust the settings manually.
“Adjusting Focus Manually” ( A p. 36)
Recording stops automatically.
Recording stops automatically as it cannot be performed for 12 or more
consecutive hours according to specifications. (It may take some time to
resume recording.)
Turn off this unit, wait for a while, and turn it on again. (This unit stops automatically to protect the circuit when the temperature rises.)
The continuous shooting speed of still images is slow.
The continuous shooting speed will drop if this function is used repeatedly.
Continuous shooting speed may drop depending on the SD card or under certain recording conditions.
The focus is not adjusted automatically.
If you are recording in a dark place or a subject that has no contrast betweendark and light, adjust the focus manually.
“Adjusting Focus Manually” ( A p. 36)
Wipe the lens with a lens cleaning cloth.
Cancel manual focus on the manual recording menu.
“Adjusting Focus Manually” ( A p. 36)
Zoom does not work.
Digital zoom is not available in the still image recording mode.
Zoom operation is not available in time-lapse recording. (Simultaneous still
image recording and image stabilizer are also not available.)
To use digital zoom, set “ZOOM” in the menu accordingly. “ ZOOM ” ( A p. 213)
Mosaic-type noise occurs when recording scenes with fast
movements or extreme changes in brightness.
Set the “VIDEO QUALITY” to “UXP” or “XP” for recording.
“ VIDEO QUALITY ” ( A p. 213)
A shadow appears on the lower right of the screen when the
light is used.
This is not a malfunction. The light is focused on the center part of the screen. Also, depending on the design, shadows may appear on some parts of the
screen.
Troubleshooting235 
						

							SD Card
Cannot insert the SD card.
Make sure not to insert the SD card in the wrong direction.
“Inserting an SD Card” ( A p. 16)
Unable to copy to SD card.
Set “REC MEDIA FOR VIDEO”/“REC MEDIA FOR IMAGE” to SD card.
“REC MEDIA FOR VIDEO (GZ-EX555)” ( A p. 226)
“REC MEDIA FOR IMAGE (GZ-EX555)” ( A p. 226)
To use SD cards that have been used on other devices, it is necessary to
format (initialize) the SD card using “FORMAT SD CARD” from media
settings.
“ FORMAT SD CARD ” ( A p. 226)
Playback
Sound or video is interrupted.
Sometimes playback is interrupted at the connecting section between two
scenes. This is not a malfunction.
There is no sound.
When the Silent mode is used, operation and playback sounds will not be
output. Turn off the Silent mode.
“Using the Silent Mode” ( A p. 29)
Set “OPERATION SOUND” in the common menu to “ON”.
“ OPERATION SOUND ” ( A p. 224)
Audio sound is not recorded for videos taken in HIGH SPEED RECORDING/
TIME-LAPSE RECORDING.
“Slow-motion (High-speed) Recording” ( A p. 56)
“Recording at Intervals (TIME-LAPSE RECORDING)” ( A p. 57)
The same image is displayed for a long time.
Use a high speed SD card (Class 4 or higher).
“Types of Usable SD Card” ( A p. 16)
Clean the terminals of the SD card with a dry cotton swab or something
similar.
Execute “FORMAT SD CARD” in the “MEDIA SETTINGS” menu. (All data
will be deleted.)
“ FORMAT SD CARD ” ( A p. 226)
The motion is choppy.
Use a high speed SD card (Class 4 or higher).
“Types of Usable SD Card” ( A p. 16)
Clean the terminals of the SD card with a dry cotton swab or something similar.
Execute “FORMAT SD CARD” in the MEDIA SETTINGS menu. (All data will
be deleted.)
“ FORMAT SD CARD ” ( A p. 226)
Verify the system requirements of your PC when using Everio MediaBrowser 4 to play back.
“Verifying System Requirements (Guideline)” ( A p. 107)
Cannot find a recorded file.
Cancel the date search function.
“Searching for a Specific Video/Still Image by Date” ( A p. 80)
Change the playback media by tapping  I/J  on the touch screen. (GZ-
EX555)
“Operation Buttons for Video Playback” ( A p. 68)
“Operation Buttons for Still Image Playback” ( A p. 79)
Select “PLAYBACK OTHER FILE” in the menu. (Video files that have
damaged management information can be played back.)
“ PLAYBACK OTHER FILE ” ( A p. 77)
Images do not appear on the TV properly.
Disconnect the cable and connect again.
“Connecting via the HDMI Mini Connector” ( A p. 82)
Turn off and on this unit again.
Images are projected vertically on the TV.
Set “VIDEO OUTPUT” in the “MEDIA SETTINGS” menu to “4:3”.
“ VIDEO OUTPUT ” ( A p. 225)
Adjust the TV's screen accordingly.
The image displayed on TV is too small.
Set “VIDEO OUTPUT” in the “MEDIA SETTINGS” menu to “16:9”.
“ VIDEO OUTPUT ” ( A p. 225)
When connected to the TV via the HDMI mini cable, proper
images and sounds are not output.
Images and sounds may not be output properly depending on the TV
connected. In such cases, perform the following operations.
A  Disconnect the HDMI mini cable and connect it again.
Troubleshooting236 
						

							B Turn off and on this unit again.
“Connecting via the HDMI Mini Connector” ( A p. 82)Editing/Copying
Unable to delete file.
Files (videos/still images) that are protected cannot be deleted. Release
protection before deleting the file.
“Protecting Files” ( A p. 85)
Unable to copy/move files to SD card.
If the SD card is write protected, set it to off. BACK-UP menu does not disappear.
While the USB cable is connected, the “BACK UP” menu is displayed.
Troubleshooting237 
						

							Computer
Unable to copy files to the computer’s HDD.
If the provided software Everio MediaBrowser 4 is not installed, some
functions may not work properly.
“Installing the Provided Software (Built-in)” ( A p. 108)
Before making backup, make sure that enough free space is left in the computer's hard disk (HDD).
Unable to copy files to DVD or Blu-ray disc with a PC.
To record to discs, a recordable DVD or Blu-ray drive is required for the
computer in use.
Cannot upload the file to YouTube.
Check if you have created an account with YouTube. (You need a YouTube account to upload files to YouTube.)
Changing videos to the file format for uploading cannot be performed on this
unit.
Refer to the help file of the provided software Everio MediaBrowser 4
I am using a Mac computer.
Copy the files to a Mac computer using the following method.
“Copying to Mac Computer” ( A p. 115)
The computer cannot recognize the SDXC card.
Confirm and update the OS of your computer.
“When your computer cannot recognize the SDXC card” ( A p. 17)
Screen/Image
The LCD monitor is difficult to see.
The LCD monitor may be difficult to see if used in bright areas such as under direct sunlight.
A band or a ball of bright light appears on the LCD monitor.
Change the direction of this unit to prevent the light source from coming into
view. (A band or a ball of bright light may appear when there is a bright light
source near this unit, but this is not a malfunction.)
The recorded subject is too dark.
Use backlight compensation when the background is bright and the subject
is dark.
“Setting Backlight Compensation” ( A p. 38)
Use “LIGHT” in the menu. Use “NIGHTALIVE” in SCENE SELECT.
“Shooting According to Scene (Subject)” ( A p. 35)
Use “GAIN UP” in the menu. “ GAIN UP ” ( A p. 211)
Set “BRIGHTNESS ADJUST” in the recording menu to the “+” side.
“Adjusting Brightness” ( A p. 37)
The recorded subject is too bright.
Set the backlight compensation to “OFF” if it is being used.
“Setting Backlight Compensation” ( A p. 38)
Set “BRIGHTNESS ADJUST” in the recording menu to the “-” side.
“Adjusting Brightness” ( A p. 37)
The color looks strange. (Too bluish, too reddish, etc.)
Wait for a while until natural colors are achieved. (It may take some time for
white balance to be adjusted.)
Set “WHITE BALANCE” in the recording menu to “MANUAL”. Select from
“FINE”/“CLOUD”/“HALOGEN” according to the light source. Select “MWB”
and adjust accordingly.
“Setting White Balance” ( A p. 39)
The color looks different.
Set “WHITE BALANCE” in the recording menu accordingly.
“Setting White Balance” ( A p. 39)
There are bright or dark spots on the screen.
While the LCD monitor screen has more than 99.99% effective pixels, 0.01% of the pixels may be bright spots (red, blue, green) or dark spots. This is not
a malfunction. The spots will not be recorded.
Troubleshooting238 
						

							Other Problems
The buttons on the touch screen do not work.
Tap the buttons on the touch screen with your fingers or the stylus pen.
The buttons may not respond if you touch them with your fingernails or with
gloves on.
Save the recorded data before requesting service.
A Connect to computer using a USB cable.
The “SELECT DEVICE” menu appears.
B Press and hold the START/STOP button for more than 2 seconds.
The “PLAYBACK ON PC” appears.
Operations are to be performed on the computer after the screen switches.
The image is grainy.
When digital zoom is used, the image becomes grainy as it is digitally
enlarged.
This unit heats up.
This is not a malfunction. (This unit may become warm when used for a longtime.) Stop using the unit if it gets too warm.
The language on the display changed.
It may occur when you connect this unit to a TV with different language setting using an HDMI mini cable.
“Operating in Conjunction with TV via HDMI” ( A p. 83)
When connected to the TV via the HDMI mini cable, proper
images and sounds are not output.
Images and sounds may not be output properly depending on the TV connected. In such cases, perform the following operations.
A  Disconnect the HDMI mini cable and connect it again.
B  Turn off and on this unit again.
“Connecting via the HDMI Mini Connector” ( A p. 82)
HDMI-CEC functions do not work properly, and the TV does not work in conjunction with this unit.
TVs may operate differently depending on the specifications, even if they are HDMI-CEC compliant. Therefore, the HDMI-CEC functions of this unit
cannot be guaranteed to operate in combination with all the TVs. In such
cases, set “HDMI CONTROL” to “OFF”.
“ HDMI CONTROL ” ( A p. 225)
The unit operates slowly when switching between video mode and still image mode, or when switching the power on or off.
It is recommended that you copy all videos and still images onto your
computer, and erase the files from this unit. (If there are many recorded files
on this unit, it takes time for the unit to respond.)
This unit does not function properly and error messages
appear.
This unit is a microcomputer-controlled device. Electrostatic discharge,
external noise and interference (from a TV, a radio, etc.) might prevent it from
functioning properly. In such a case, turn off the power, then remove the AC adapter and battery pack. This unit will be reset.
Operation disabled since the POWER/CHARGE lamp and the
ACCESS lamp are blinking
After closing the LCD monitor, remove power source (battery and AC
adapter). Then, attach the battery and AC adapter again, and turn on the
power by opening the LCD monitor. If these operations won’t solve the
problem, contact your JVC dealer or the JVC service center.
Disclaimer
- We shall not be held responsible for loss of recorded contents when
recording videos/audio or playback cannot be operated due to malfunctions
in this unit, provided parts, or SD card.
- Once deleted, recorded contents (data), including data loss due to
malfunctions in this unit, cannot be restored. Please be forewarned.
- JVC will not be responsible for any lost data. Please be forewarned. - In order for quality improvement, defective recording medium is subject to
be analyzed. Therefore, it may not be returned.Troubleshooting239 
						

							Error Message?
SET DATE/TIME!
Connect the AC adapter, charge the battery for more than 24 hours and set
the clock. (If the message still appears, the clock battery is exhausted.
Consult your nearest JVC dealer.)
“Clock Setting” ( A p. 21)
COMMUNICATION ERROR
Reconnect the USB cable.
Turn off this unit and the devices connected to it, and turn them on again.
Reattach the battery pack.
FORMAT ERROR! (GZ-EX555)
Check the operating procedure, and perform once again.
“FORMAT BUILT-IN MEM. (GZ-EX555)” ( A p. 226)
Turn off and on this unit again.
ERROR IN BUILT-IN MEMORY! (GZ-EX555)
Turn off and on this unit again.
If the above does not solve the problem, back up your files and execute
“FORMAT BUILT-IN MEM.” in the “MEDIA SETTINGS” menu. (All data will
be deleted.)
“FORMAT BUILT-IN MEM. (GZ-EX555)” ( A p. 226)
MEMORY CARD ERROR!
Check that the card is supported by this unit.
“Types of Usable SD Card” ( A p. 16)
Turn off and on this unit again.
Remove the AC adapter and battery pack, then remove and re-insert the SD
card.
Remove any dirt from the SD card terminals.
If the above does not solve the problem, back up your files and execute
“FORMAT SD CARD” in the “COMMON” menu. (All data will be deleted.)
“ FORMAT SD CARD ” ( A p. 226)
NOT FORMATTED
Select “OK”, then select “YES” on the “DO YOU WANT TO FORMAT?”
screen.
RECORDING FAILURE
Turn off and on this unit again. CANNOT TAKE MORE STILL IMAGES AT THIS TIME
Stop video recording before taking still images. (If the SD card is removed
and inserted during video recording, still images cannot be recorded.)
PLAYBACK FAILED
Remove and re-insert the SD card.
“Inserting an SD Card” ( A p. 16)
Remove any dirt from the SD card terminals.
Insert the SD card before turning on the power.
Do not subject this unit to any strong impact or vibration.
VIDEO MANAGEMENT FILE IS DAMAGED, RECOVERY IS
REQUIRED TO RECORD/PLAYBACK, RECOVER?
Select “OK” to restore. (Videos that cannot be restored will not be displayed on the index screen, but you may be able to play them back using“PLAYBACK OTHER FILE” in the menu.)
“ PLAYBACK OTHER FILE ” ( A p. 77)
UNSUPPORTED SCENE!
Use files recorded with this unit. (Files recorded with other devices may not
be playable.)
UNSUPPORTED FILE!
Use files recorded with this unit. (Files recorded with other devices may not
be playable.)
THIS FILE IS PROTECTED
Switch off the “PROTECT/CANCEL” function in the “EDIT” menu.
“Protecting Files” ( A p. 85)
CHECK CARD'S WRITE PROTECTION SWITCH
Set the write protect switch of the SD card to off.
INSUFFICIENT AVAILABLE SPACE
Delete files, or move files to a computer or other devices.
Replace the SD card with a new one.
Seamless videos cannot be combined if there is not enough free space in
the built-in memory or SD card. Check the amount of remaining free space
before combining.
RECORDABLE MANAGEMENT CAPACITY LEVEL HAS BEEN REACHED
A  Move the files or folders to a computer or other device. (Back up your
files.)
B  Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or
“FORMAT SD CARD” of the media settings menu. (All data on the built-in memory or SD card will be deleted.)
“FORMAT BUILT-IN MEM. (GZ-EX555)” ( A p. 226)
“ FORMAT SD CARD ” ( A p. 226)
SCENE QUANTITY EXCEEDED LIMIT
A  Move the files or folders to a computer or other device. (Back up your
files.)
B  Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or
“FORMAT SD CARD” of the media settings menu. (All data on the built-in memory or SD card will be deleted.)
“FORMAT BUILT-IN MEM. (GZ-EX555)” ( A p. 226)
“ FORMAT SD CARD ” ( A p. 226)
NUMBER OF FOLDERS OVERFLOW
A  Move the files or folders to a computer or other device. (Back up your
files.)
B  Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or
“FORMAT SD CARD” of the media settings menu. (All data on the built-in
memory or SD card will be deleted.)
“FORMAT BUILT-IN MEM. (GZ-EX555)” ( A p. 226)
“ FORMAT SD CARD ” ( A p. 226)
FILE QUANTITY LIMIT EXCEEDED
A  Move the files or folders to a computer or other device. (Back up your
files.)
B  Select “FILE + MANAGEMENT NO” in “FORMAT BUILT-IN MEM.” or
“FORMAT SD CARD” of the media settings menu. (All data on the built-in memory or SD card will be deleted.)
“FORMAT BUILT-IN MEM. (GZ-EX555)” ( A p. 226)
“ FORMAT SD CARD ” ( A p. 226)
PLAYLIST QUANTITY EXCEEDS LIMIT
Reduce the number of the playlist to 99 files or less. (Up to 99 playlists can
be created.)
CANCELLED BECAUSE PLAYLIST AMOUNT EXCEEDED
MAXIMUM LIMIT
When creating a DVD, reduce the number of playlists to be saved.
Reduce the number of videos to add to the playlist to 999 files. “Creating Playlists from the Recorded Videos” ( A p. 89)
PROCESSING CANCELLED DUE TO LIMITED SPACE FOR
OPERATION
Reduce the number of videos to add to the playlist to 999 files.
Troubleshooting240