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JVC Gz Ex310bu User Manual

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Page 251

Battery Pack
Unable to turn on the power when using the battery pack.
Recharge the battery pack.
“Charging the Battery Pack” ( A p. 12)
Check whether the terminals are dirty.
If the terminal of this unit or the battery pack is dirty, wipe it with a cotton swab or something similar.
If you use any other battery packs besides JVC battery packs, safety and
performance cannot be guaranteed. Be sure to use JVC battery packs.
Short usage time even after charging.
Battery deterioration occurs when a battery...

Page 252

Card
Cannot insert the SD card.
Make sure not to insert the SD card in the wrong direction.
“Inserting an SD Card” ( A p. 13)
Unable to copy to SD card.
Set “REC MEDIA FOR VIDEO”/“REC MEDIA FOR IMAGE” to SD card. (GZ- EX355)
“REC MEDIA FOR VIDEO (GZ-EX355)” ( A p. 242)
“REC MEDIA FOR IMAGE (GZ-EX355)” ( A p. 242)
To use SD cards that have been used on other devices, it is necessary to format (initialize) the SD card using “FORMAT SD CARD” from media
settings.
“ FORMAT SD CARD ” ( A p. 242)
Playback
Sound...

Page 253

When connected to the TV via the HDMI mini cable, proper
images and sounds are not output.
Images and sounds may not be output properly depending on the TV
connected. In such cases, perform the following operations.
A  Disconnect the HDMI mini cable and connect it again.
B  Turn off and on this unit again.
“Connecting via the HDMI Mini Connector” ( A p. 77)
Editing/Copying
Unable to delete file.
Files (videos/still images) that are protected cannot be deleted. Release
protection before deleting the...

Page 254

Computer
Unable to copy files to the computer’s HDD.
If the provided software LoiLoFit for Everio is not installed, some functions
may not work properly.
“Installing the Provided Software” ( A p. 115)
Before making backup, make sure that enough free space is left in the computer's hard disk (HDD).
Unable to copy files to DVD or Blu-ray disc with a PC.
To record to discs, a recordable DVD or Blu-ray drive is required for the
computer in use.
Cannot upload the file to YouTube.
Check if you have created...

Page 255

Other Problems
The buttons on the touch screen do not work.
Tap the buttons on the touch screen with your fingers or the stylus pen.
The buttons may not respond if you touch them with your fingernails or with
gloves on.
Save the recorded data before requesting service.
A Connect to computer using a USB cable.
The “SELECT DEVICE” menu appears.
B Press and hold the START/STOP button for more than 2 seconds.
The “PLAYBACK ON PC” appears.
Operations are to be performed on the computer after the screen...

Page 256

Error Message?
CHECK LENS COVER
Open the lens cover. SET DATE/TIME!
Connect the AC adapter, charge the battery for more than 24 hours and set
the clock. (If the message still appears, the clock battery is exhausted.
Consult your nearest JVC dealer.)
“Clock Setting” ( A p. 18)
COMMUNICATION ERROR
Reconnect the USB cable.
Turn off this unit and the devices connected to it, and turn them on again. Reattach the battery pack.
FORMAT ERROR! (GZ-EX355)
Check the operating procedure, and perform once again....

Page 257

PROCESSING CANCELLED DUE TO LIMITED SPACE FOR
OPERATION
Reduce the number of videos to add to the playlist to 999 files.
“Creating Playlists from the Recorded Videos” ( A p. 85)
NO FILES (GZ-EX355)
Change the setting of “REC MEDIA FOR IMAGE” or “REC MEDIA FOR
VIDEO” in the “COMMON” menu, and check that files are not recorded to
the other media.
“REC MEDIA FOR IMAGE (GZ-EX355)” ( A p. 242)
RECORDING CANCELLED (GZ-EX355)
Set “REC MEDIA FOR VIDEO” to “SD CARD”, then record to an SD card. “REC MEDIA FOR...

Page 258

Perform regular maintenance of this unit to enable it to be used for a long
time.Caution : 
0 Be sure to detach the battery pack, AC adapter, and power plug before
performing any maintenance.Camcorder
0 Wipe this unit with a dry, soft cloth to remove any dirt.
0 When it is extremely dirty, soak the cloth in a solution of neutral detergent,
wipe the body with it, and then use a clean cloth to remove the detergent.
Caution : 
0 Do not use solvents such as benzene, thinner, or alcohol. Doing so may
cause...

Page 259

CameraItemDetailsPower supplyUsing AC adapter: DC 5.2 V
Using battery pack: DC 3.6 V (GZ-EX355/GZ-
EX310)
Using battery pack: DC 3.5 V - 3.6 V (GZ-E300)Power consumption(GZ-EX355/GZ-EX310)
2.3 W (MONITOR BRIGHTNESS: 3 (standard))
(GZ-E300)
2.2 W (MONITOR BRIGHTNESS: 3 (standard))
Rated Current Consumption: 1ADimensions (mm)50 x 57 x 116 (2" x 2-1/4" x 4-5/8")
(W x H x D: excluding grip belt)Mass(GZ-EX355/GZ-EX310)
Approx. 200 g (0.44 lbs) (camera only),
Approx. 240 g (0.53 lbs) (including...

Page 260

Still ImageItemDetailsRecording formatJPEG standardExtension.JPGImage size“Approximate Number of Still Images (Unit:
Number of Shots)” ( A p. 62)AC Adapter (AC-V11U)ItemDetailsPower supplyAC 110 V to 240 V, 50 Hz/60 HzOutputDC 5.2 V, 1 AAllowable operating
temperature0°C to 40°C (32°F to 104°F)
(10°C to 35°C (50°F to 95°F) during charging)Dimensions (mm)66 x 28 x 47 (2-5/8” x 1-1/8” x 1-7/8”) (W x H x D:
excluding cord and AC plug)MassApprox. 71 g (0.15 lbs)Battery Pack (BN-VG107U)...
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