Inter-Tel Encore User Guide

							USER GUIDE
These are the basic instructions for the most frequently used telephone sys-
tem features. For detailed information on these and other features, refer to
the Encore Installation, Programming, and Maintenance Manual supplied
with your telephone system, or consult your system administrator. Manuals
are also provided in PDF format on the software CD-ROM. An Adobe
Acrobat Reader is needed to view the files (www.adobe.com). For technical
support, please contact the company that sold and now services your sys-
tem.
Instructions in this guide are given for both Keysets and single-line sets.
When the single-line set instructions tell you to “perform a hookflash,”
quickly press and release the handset hookswitch.
Keyset Features
The instructions in this guide assume that the Keyset starting display is the
Idle Menu, unless stated otherwise. If you want to return to the Idle Menu
at any time from within other menus, press the Speaker key. 
“Select ” means to press the Display key opposite the indicated
menu on the display. Please note that all menu options may not be dis-
played at one time on the Keyset display. In this case, to display the desired
menu option, press the Scroll Down (!) key, or the Scroll Up () key,
until the menu option appears.©Inter-Tel, Inc.  August 2002  Doc Part No. 618.8002-2
Receiving Calls
K
EYSET
:
— When the Keyset rings, you can do one of the following:
• Select Answer The Call on the display to speak handsfree.
•Press the Speaker key to speak handsfree.
• Lift the handset.SINGLE
-LINE
 SET
:
— When you hear ringing tones, lift the handset.
Placing Internal Calls
K
EYSET
:
— You can place an internal call in one of the following ways:
• Select Internal Call and select an extension from the list.
• Dial the extension number (20 - 37) and select Send Digits.
• Lift the handset and dial the extension number.SINGLE
-LINE
 SET
:
— Lift the handset and dial the extension number.
Placing Outgoing Calls
K
EYSET
:
— Lift the handset and select an available line in one of these ways:
• Select External Call and select an available line.
•Press a Line key.
• Dial 9, 81, 82, or 83 to select an Outgoing Group.
— Dial the telephone number you require.SINGLE
-LINE
 SET
:
— Lift the handset and select an available line in one of these ways:
• Dial 9, 81, 82, or 83 to select an Outgoing Group.
•Dial 51, 52, 53, 54, 55, 56, 57, or 58
 to seize a line.
— Dial the telephone number you require. 
Putting Calls on Hold
K
EYSET
:
— While on the call, do one of the following:
•Press the Hold key.
• Select System Hold on the display.
— To retrieve the call, select Return To Line or press flashing Line key.SINGLE
-LINE
 SET
:
— While on the call, perform a hookflash then hang up.
— You can leave the handset on hook or use your telephone. (The call will
recall after 30 seconds. If your phone is busy, the call will ring when you
hang up.)
Busy Line Call Back
T
O REQUEST
 A BUSY
 LINE
 CALL
 BACK
:
— When you have tried to access a busy line:
•Keyset: Select Ring Back. 
•Single-Line: Perform a hookflash and dial 5.
— When the line becomes free, your extension will ring.
Redialing
T
O REDIAL
 THE
 LAST
 EXTERNAL
 NUMBER
 DIALED
:
—Keyset: Select Redial Last Number.
—Single-Line: Lift the handset and dial 60.
Call Waiting
T
O SEND
 A CALL
 WAITING
 TONE
:
—Keyset: Select Waiting Tone when you hear busy tone.
—Single-Line: Perform a hookflash and dial 8 when you hear busy tone.TO ANSWER
 A WAITING
 CALL
:
—Keyset: Either end or hold the current call and select Answer Call.
—Single-Line: Hang up or place your call on hold. The waiting call rings.TO PROTECT
 AN
 INDIVIDUAL
 CALL
 FROM
 CALL
 WAITING
 TONES
:
—Keyset: When you are on a call, select Tone Protect on the display.
—Single-Line: While on a call, perform a hookflash and dial 66.
Paging
T
O MAKE
 AN
 EXTERNAL
 PAGE
 FROM
 A KEYSET
:
— Scroll down and select Paging.
—Select Paging Equipment and make your announcement (up to 15
seconds). Do not hang up if you want the paged party to answer your
page.TO MAKE
 AN
 EXTERNAL
 PAGE
 FROM
 A SINGLE
-LINE
 SET
:
— Lift the handset and dial 47.
— Make your announcement (up to 15 seconds). Do not hang up if you
want the paged party to answer your page.TO RESPOND
 TO
 A PAGE
:
When you are paged, go to the nearest station:
—At a Keyset: Select Answer Page. 
—At a Single-Line Set: Dial 45.TO MAKE
 AN
 ALL
-KEYSET
 PAGE
 FROM
 A KEYSET
:
— Scroll down to and select Paging.
—Select Page All Keysets and make your announcement.TO MAKE
 AN
 ALL
-KEYSET
 PAGE
 FROM
 A SINGLE
-LINE
 SET
:
— Lift the handset and dial 44.
— Make your announcement.
Handset
SpeakerProgrammable
 
Line/Feature KeysFunction Keys: Hold, Program, 
Message, and Directory
Display
Display Keys
Scroll Key
Microphone
Speaker Key
with lightMute Key
with light
Light for ringing calls 
and waiting messages
Vo l u m e
Keys
Keypad Edit
Keys Keypad 
						

							Transferring Calls
K
EYSET
 (INTERNAL
 CALL
):
— While on the call, select Internal Transfer.
— Select or dial the desired extension. Then select Transfer or hang up.KEYSET
 (EXTERNAL
 CALL
):
— While on the call, select External Transfer.
— Select a free line and dial the number. Then press Transfer.SINGLE
-LINE
 SET
:
— Perform a hookflash. 
— Dial the extension number or a line code and an outside number. 
— Hang up.
Speed Dial Programming
K
EYSET
:
—Press the PROGRAM key, then select Personal Speed-Dial.
— Select the location you want to program. Use the Scroll Down (
!) key
to scroll to the locations as required.
— Select New Entry and enter the number. If necessary, you may use
Pause as one of the ten digits.
— Select Confirm.
— Enter a name, if desired, using the keypad keys. (If you want the number
only, press Cancel.)
—Press the Speaker key to finish programming.
SINGLE
-LINE
 SET
:
— Lift the handset and dial 62.
— Enter the location (0 - 9) where you want to store the number.
— Dial the number you want to store, up to ten digits. Then hang up.
System Speed Dialing
K
EYSET
 (PERSONAL
 NUMBERS
):
—Press the DIRECTORY key.
— Select Personal Speed Dial.
— Select the number you wish to dial.KEYSET
 (SYSTEM
 NUMBERS
):
—Press the DIRECTORY key.
— Select System Speed-Dial.
—Press Select By Name or Select By Location. Then use the Scroll
keys to locate the name you want and select it.SINGLE
-LINE
 SET
:
— Lift the handset.
— Do one of the following:
• Dial 61 and then enter the desired personal speed-dial number (0-9).
• Dial the desired System Speed-Dial location code (7001 – 7200).
Conference Calls
K
EYSET
:
— Scroll down to and select Internal Conference and then select the
extension 
OR
 Select External Conference and then select a free line
and dial the external number.
— When the party answers, select Conference on the display. 
— Repeat to add the third party. 
SINGLE
-LINE
 SET
:
— Place the first call and then perform a hookflash.
— Place the second call, perform a hookflash and dial 3. 
Call Forwarding
K
EYSET
:
— Scroll to and select Forward, then select one of the following:
• Forward All Calls
• Forward When Busy
• Forward On No Answer
— Enter an extension number 
OR
 enter 9 followed by an external number
OR
 enter 38 to send your calls to your voice message box. 
— Select Confirm.
SINGLE
-LINE
 SET
:
— Lift the handset and enter one of the following:
• Dial 151 for Forward All Calls
• Dial 152 for Forward When Busy
• Dial 153 for Forward On No Answer
— Enter an extension number 
OR
 enter 9 followed by an external number
OR
 enter 38 to send your calls to your voice message box. 
TO CANCEL
 CALL
 FORWARD
:
—Keyset: Select Cancel Forwarding 
OR
 select Forward and then
Forward When Busy or Forward On No Answer
—Single-Line: Lift the handset, dial the code you used for setting call for-
warding, and hang up.
TO FORWARD
 RINGING
 CALLS
 (KEYSET
 ONLY
):
— While you phone is ringing, select Forward The Call.
— Select an extension number or select Forward To Voice Messaging.TO USE
 FOLLOW
 ME
 FORWARDING
: 
— From the extension that is to answer your calls:
•Keyset: Select Forward. Then select Follow Me.
•Single-Line: Dial 154.
— Enter your extension number and Ext. Lock password (default is 123).TO CANCEL
 FOLLOW
 ME
 FORWARDING
:
— Return to your extension and do the following:
•
Keyset:
 Select Cancel Forwarding.
•Single-Line: Lift the handset, dial 154, and hang up.
Voice Messaging
K
EYSET
:
—Select New Voice Messages 
OR 
press the MESSAGE key and
select Voice Messaging.
— Enter your voice message box number (which is your extension num-
ber).
— Enter your voice messaging password (1111 by default), followed by #.
You have the following options:
•Play: Plays any messages waiting in your message box. While
replaying your messages the following options are available:
 —Forward Message: Allows you to enter another box number.
 —Next Message: Skips to the next message.
 —Return Call: Places a call to the extension or outside caller (if
Caller ID was received).
•Delete All Messages: Erases all messages in your message box.
•Greeting: Allows you to listen to or record your personal greeting:
 —Record Greeting: Allows you to record your greeting. Pr
ess
Confirm and then Speaker
.
 —Replay Greeting:
 Plays your greeting.
•Change Password: Allows you to enter a new voice messaging
password, up to 8 digits. Press Confirm and then Speaker.
•Monitor: Allows you to screen calls that are sent to your voice mes-
sage box. If you lift your handset, you can intercept the call and speak
to the caller. Select Monitor On or Monitor Off then press
Speaker.
•Cancel: Exits from your voice message box.
SINGLE
-LINE
 SET
:
— Dial 88, your extension number, your voice messaging password, and #.
— When you hear your message box greeting, do one of the following:
• To play your messages, dial 1. You have the following options:
 — Dial # to pause playback
 — Dial 2 to save this message and move to the next message
 — Dial 3 to delete this message and move to the next message
 — Dial 4 to go back to the start of the message
 — Dial 5 to go back to the previous message
 — Dial 
6 to delete all messages
 — Dial 7 to go back ten seconds
 — Dial 8 to go forward ten seconds/Skip the time stamp
 — Dial 9 + extension number to forward the message
 — Dial 0 to return the call
• To program your greeting or password:
 —Dial 91 to change the outgoing greeting
 —Dial 92 to hear the current outgoing greeting
 — Dial 93 to delete the outgoing greeting
 — Dial 0 and enter a new password