Inter-Tel Axxessory Talk Voicemail User Guide

							Inter-Tel AXXESSORY Talk Voice Mail User Guide 
To change your message envelope: 
. 
Press 
q . You can then do any of the following: 
To enable or disable the time/date option, press a. 
To enable or disable the message source option, press n. 
To enable or disable the message length option, press a. 
To enable all options, press 
q . 
To disable the envelope, press 
q . 
To accept the envelope, press 
q . 
To return to the Personal Options menu without changing the envelope, 
press 
q . 
To change your Transfer Method (if allowed): 
. 
Press 
q . The system tells you what your current Transfer Method is. You 
can then select the desired Transfer Method, as follows: 
To select unannounced transfers, press 
q . 
To select screened transfers, press a. 
To select announce only transfer, press 
q . 
To return to the Personal Options menu without changing the Transfer 
Method, press 
q .  
						

							Voice Mail User Guide Inter-Tel AXXESSORY Talk 
REMOTE MESSAGING 
To set up remote messaging: 
- Enter your mailbox as described on page 3. 
- 
Press 
q . 
- 
EITHER, press 
q to set up a Primary cascade. 
OR, press 
q to set up an Alternate cascade. 
- 
A prompt tells you what the cascade’s current status is. (If desired, press 
q to 
return to the Personal Options Menu.) Perform one of the following steps. 
To program a cascade level: Press 
q then program the following: 
l Enter the number of the level you wish to program (l-9). You then have the 
following options: 
To enable or disable the cascade level: Press 
q . (You cannot enable the 
level until a notification number is programmed.) 
To set up or change the personal telephone number: Press 
q . Then press 
q if it is an extension number OR press q if it is an outside number. Then 
enter the number. (Executive keyset users can enter the special characters 
for pause, mailbox, and new message count by pressing their menu keys.) 
To set up or change the pager telephone number:Press 
q . Then enter the 
number. (Executive keyset users can enter the special characters for pause, 
mailbox, and new message count by pressing their menu keys.) 
To set up time of day for notification: Press 
q . Then, when prompted, enter 
the time at which you wish to have the message notification start and stop. Enter 
the times with two digits for the hour and two digits for the minutes. If enterin 
the time in 12-hour format, you will be prompted to press 
q for AM or press 
d 2 
for PM. Note: If you wish to have 24-hour notification, program the starting and 
ending times to be the same. 
To set up the days of the week for notification: Press 3 . Then select one of the 
following: Press 
q for messaging Monday-Friday, 2 for all days, or q to 
B 
select individual days. If you selected individual days, you will be prompted to 
press digits l-7 which correspond to the days Sunday through Saturday. 
To select all or priority-only message notif&ion: Press 
q . Then press q 
for all messages or q for priority messages only. 
- The list of options returns. Either select another option, as described above, or 
press 
q to save the settings and exit. n 
10  
						

							Inter-Tel AXXESSORY Talk Voice Mail User Guide 
USING THE DIRECTORY 
The mailbox and extension number directories can be used any time a prompt asks 
you to enter a mailbox number. You use the keypad keys to enter the name. The 
system then plays the closest matching directory name that corresponds to the entry. 
There are two methods used for entering a name: 
l Non-Display Keysets and Single-Line Sets: Quick Spell callers press a single 
key on the dial pad for each letter entered. The letters match those printed on the 
key (for example, press 
q to enter A, B, or C). 
l Display Keysets: Exact Spell callers press the keys to enter the name. The num- 
ber of times a key is pressed determines which character is entered, as shown 
below. When adjoining characters are under the same key, press I] to ad- 
vance to the next character. For example, 56611666337777 enters JONES. 
6 
tT 
9 
If you press q at any time while spelling a name, the voice mail system will play a 
helpful prompt instructing you how to enter a name. (Display keyset users will 
receive Exact Spell instructions; all other users will hear Quick Spell instructions.) 
To use the directory: 
- 
Dial the Voice Mail extension number, then press 
q for Directory Services. 
- 
Enter the desired name, as described above, then press 
q . 
- The selected name is played. Do one of the following: 
l To accept the name, press q . 
l To hear the previous name in the directory, press q . 
l To hear additional information for the selected name (ifallowed), press q . 
l To hear the next name in the directory, press q . 
l To spell a different name, press q and spell a new name as described above. 
l To switch the first/last name sort order, press q . 0 
II  
						

							Voice Mail User Guide Inter-Tel AXXESSORY Talk 
NON-SUBSCRIBER ACCESS TO VOICE MAIL 
You do not have to enter your mailbox to leave a message for another “subscriber.” 
You can leave a “non-subscriber” message from any phone on your system or from 
any outside telephone, but the recipient will not have the option of replying to your 
message. However, if you leave a non-subscriber message using the phone associated 
with your mailbox, the receiver can reply to your message; the reply will be sent to 
the mailbox associated with your phone. 
To leave a message as a non-subscriber: 
- Ifyou hear the Voice Mail greeting or menu, dial the desired mailbox number. (If 
you do not know the number, press 
q to access the mailbox directory.) 
If you hear a subscriber’s personal mailbox greeting, skip this step. 
- After hearing the subscriber’s greeting and a tone, record your message. You 
have the following options: 
4 
. 
Press 
q to call the attendant. 
. 
Press 
q to pause while recording. To continue, press any key except zero. 
. 
Press 
q to erase and re-record your message. 
. 
Press 
q to cancel the recording and return to the menu. 
- When you have completed your message, you have the following options: 
To exit: Hang up. OR, press q and go to the next step. 
To replay your message: Press q , 
To add to your message: Press q and continue your message. 
To erase and re-record your message: Press q . 
To use the special delivery options: Press q . You can perform one or more of 
the following steps: 
. 
Press 
q to mark the message “private.” (This prevents the recipient from 
forwarding it to other subscribers.) 
. 
Press 
q to mark the message “priority.” (This will place your message 
ahead of all other waiting messages in the receiving mailbox.) 
. 
Press 
q to cancel delivery options. 
. 
Press 
q to deliver the message. (If you wish to mark the message certified, 
private, and/or priority, do so before completing this step.) 
- After the message has been sent, you may choosi either of the following options: 
. 
Press 
q and enter another mailbox number to send the message to another 
destination. 
. 
Press 
q to exit. 
12  
						

							AXXESS KEYSET QUICK REFERENCE GUIDE 
Select Outgoing Line: Depending on how 
your system is programmed, you may have 
several methods for selecting an outgoing 
line. Generally, you can press the OUTGO- 
ING key, an unlit CALL or LINE key, or a 
LINE GROUP key, or you can enter the 
ARSfeaturecode(defaultis9200).Referto 
the 
Inter-Tel AXXESS Keyset User Guide 
for more information. 
INTERCOM CALL 
Answer: 
l EITHER, Respond handsfree 
OR, Lift handset. 
Place: 
l While on or off hook, dial exten- 
sion number. 
,OUTSIDE CALL 
Answer: 
l Lift handset. If not connected. 
press w, ml, or ml. 
Place: 
While on or off hook, select out- 
going line. 
Dial telephone number. 
EMERGENCY CALL 
Lift handset and dial ~~~~~ to 
automatically call the preset emer- 
gency number. 
TRANSFER 
While on a call or conference, 
press MI. 
EITHER, Dial extension number. 
OR, Select outgoing line and dial 
telephone number. 
EITHER, Announce call and hang 
up. 
OR, Press I[ to transfer call to 
hold. HOLD 
While on a call, press I[ and 
hang up. 
Return to caller by pressing 
14, I], or-l. 
REDIAL 
Lift handset and press I[. 
STATION SPEED DIAL 
Store number: 
While on hook, press m18l. 
EITHER, Press Station Speed- 
Dial key to be programmed. 
?R, Dial desired location code 
P-9). 
EITHER, Dial extension number. 
OR. Dial outside televhone num- I 
ber (press Fl once for asterisk, 
twice for pound, three times for 
hookflash, or four times to enter 
pause). 
Press 
q to store number and exit. 
Dial number: 
l Lift handset, if desired. 
0 If placing outgoing call, select 
outgoing line. 
l EITHER, Press desired Station 
Speed-Dial key (if you have one). 
OR, Press Fl or II 
[ql811?]. Then dial desired loca- 
tion code (O-9). 
SYSTEM SPEED DIAL 
l Lift handset, if desired. 
0, Select outgoing line. 
0 Press -1 or mm8. 
l Dial location code (000-999). 
Part Number 550.8004 
0 Inter-Tel Integrated Systems, Inc. 8195  
						

							REVERSETRANSFER 
l To pick up a call that is ringing or 
holding at another station, lift 
handset and press 
q . 
l Dial extension number where call 
is ringing or holding. 
QUEUING 
Busy line or station callback: 
l When you hear busy signals, press 
FC)UE or mm. Then hang 
UP. 
CALL WAITING 
l If you hear a single camp-on tone 
while on a call, hang up to end the 
current call. OR, Press I[. 
l Answer the waiting call by press- 
ing ICALL I[, or I. 
MESSAGES 
Leave a message: 
l Place an intercom call and press 
ml. Then hang up or wait for 
message center to answer. 
Reply to waiting message: 
l EITHER, Press -1 to view the 
message and then press 
q to re- 
spond. 
OR, Lift handset and press -1. 
Cancel waiting message: 
l While on hook, press- -1 
view message, then press 
q . 
DO-NOT-DISTURB 
Enable: to 
0 Press 1x1. 
l Dial message number (01-20). OR 
Press I=1 or [VI to scroll. 
0 Press IS,,, PAGING 
l Lift handset and press IFI or 
Ia 
l Dial zone code (G9). After tone, 
make announcement and hang up. 
CONFERENCE 
Start: 
l While on a call, press 1x1. 
l Place next call and press I-1. 
(Repeat for additional parties.) 
0 Press I-1 again. 
Exit and re-enter conference: 
0 Press ICNFjll to exit conference. 
Press ml again to re-enter. 
Exit and place conference on 
hold (parties stay connected): 
l Press II to place conference 
on hold. 
0 Press ml-again to re-enter. 
End conference and place par- 
ties on hold: 
l Press -1, then press Il. 
l To return to one caller at a time, 
press II or I. 
CALL FORWARD 
l Standard or Basic Keyset: 
EZTHER, Press m]. OR, Dial 
call forward feature code: 
355,All calls 
356-If no answer 
357-If busy 
358-If no answer or busy 
Executive Keyset: Press I-1 
and then select menu option. 
l EITHER, Dial extension number. 
OR, Select outside line and dial 
, 
telephone number. 
Cancel:  Cancel: 
0 Press -1. 
l Press -1, then ‘press -1.  
						

							There are three types of 
System Administrator. mallboxes voice Standard, Receive-Only, and 
. Standard mailbox features include: hstemng to new messages, sending messages, for- 
warding messages, deletmg messages, savmg messages, programmmg personal op- 
tions, and, If authorized through database programming, setting up remote messaging. 
. A Receive-Only mallbox user can 
and program personal options. only lIsten 
INTEGRATED i?sTE~s ~ 
messages, save or delete them, INTER-TEL 
AXXESSORY TALK 
SUBSCRIBER 
POCKET GUIDE 
Remote Messaging must be enabled for your mailbox through database programming. 
Then you set it up through your mallbox. It allows you to enter the primary and/or alternate 
telephone number or extension number that the voice mail system will call when new mes- 
sages are received by your mailbox. 
MAILBOX ANNOUNCEMENTS When you enter your mailbox, you may hear one of the following announcements: INTRODUCING VOICE MAIL . Mailbox almost full or full: If your mailbox 
until you delete waiting or saved messages. is full, no new messages can be received 
. Message count: This tells you how many 
how many are priority messages. messages are waiting to be heard, if any, and Inter-Tel AXXESSORY TalkTM Voice Mail allows you to send and receive recorded mes- 
sages from any station. Station users and outside callers may enter Voice Mail in the fol- 
lowing ways: 
. By dialing the telephone number or extension number assigned to the Voice Mall . Remote messaging: This announcement will indicate whether primary or alternate 
remote messaging is selected when remote messaging is enabled. It will also alert you 
if a programming error has been detected and/or whether Voice Mail encountered 
busy system resources when attempting to place a remote messaging call. 
ADDITIONAL INFORMATION For more detailed information and expanded procedures, refer to the Inter-Tel AXXESS- 
ORY Talk Voice Mail User Guide. 
Your System Administrator is 
Extension Number application 
. By being transferred to Voice Mail by the automated attendant 
. By being forwarded (using manual or system forward) to Voice Mail when a called 
station is unavailable . By responding to message waiting mdrcatlons left by voice mail at a station 
When you reach Voice Mail, you will hear recorded mstructions that tell you what to do 
next. Simply listen to the prompts and press the keypad key that corresponds to the desired 
choice. If you do not respond immediately, a second set of prompts is played. 
Most prompts are interruptible, and you can press the desired key at any time durmg the 
0 Inter-Tel Integrated Systems, Inc. 4/96 prompt. The prompt will then stop and the system will act on the requested choice.  
						

							WHILE THE MESSAGE IS PLAYING: 1 
Back Up 
Pause 
Move Forward 
Lower The Volume 
Play The Envelope 
Increase The Volume 
Skrp To The End 
AFTER THE MESSAGE: 
Replay The Message 
Reply To The Message 
Forward A Copy 
Lrsten To Prevtous Message 
Play The Envelope Again 
Listen To Next Message 
Save The Message 
Delete The Message + ENVELOPE OPTIONS 
Trme And Date On/Off 
Message Source On/Off 
Message Length On/Off 
All Opttons Enabled 
No Options Enabled 
Accept Settrngs 
Cancel/Previous Menu 
Replay Your Greetrng/Name 
q J Add To Your Greetrng/Name q + 
Erase And Re-record 
Accept The GreetrnglName 
q CanceVPrevtous Menu 
+ i REMOTE MESSAGING 1 
Enter cascade level number then: 
Enable/Disable Notrfrcatton 
q Enter Personal Number 
El 
Enter Pager Number 
El 
1 DAYSOFTHE WEEK 1 
1 ?lP~-~:~ Week 8 1 
Select lndivtdual Days l-7 
q 
MESSAGE TYPES - All Messages 
III 
Pnonty Messages Only H 2 Record Your Message 
Pause 
q Erase q 3. Press # for Options  cl 
Or hang up to send message & exit 
+ OPTIONS 
Replay Your Message 
El 
Add To Your Message 
El 
L 
Erase And Re-record 
El 
Cancel 
El 
Delwery Opttons 
El 
Send Message and Exit 
El 
4 DELIVERY OPTIONS 
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