Inter-Tel Axxess Features For Keysets Quick Reference Guide

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©Inter-Tel Integrated Systems, Inc. 9/99 printed in USA
QUICKREFERENCEGUIDETO
FREQUENTLYUSEDAXXESS FEATURES
FORKEYSETS
These are thebasicinstructions for the most frequently used telephone system
and voice mail features. For detailed information on these and other features,
refer to the complete instructions in the User Guide.
PLACINGANINTERCOMCALL
— With or without the handset lifted, dial an extension number.
—If your call goes through handsfree to the called keysets speaker,speak
after you hear a double tone.
If you hear continuous ringing,wait for the call to be answered.
ANSWERINGANINTERCOMCALL
To answer an intercom call that comes in through your speakerphone:
— Respond handsfreeORlift the handset for privacy.
To answer a ringing (non-handsfree) intercom call:
— Lift the handset for privacyOR press or to respond hands-
free.
PLACINGANOUTSIDECALL
— With or without the handset lifted, press .
— Dial the desired number.(If you see a request for an account code and hear
a single progress tone,you must dial an account code before you can place
your call.)
TOMAKEANEMERGENCYCALL
— Simply dial to automatically place a call to the system’s pro-
grammed emergency number (usually 911). You do not have to press the
OUTGOING key first.
ANSWERINGANOUTSIDECALL
— Lift the handsetORpress .
REDIALINGANOUTSIDENUMBER
— While on a call or after selecting a line, press . A line is selected
automatically and the number is dialed.
SPKRANSWER
OUTGOING
911
ANSWER
REDIAL 
						

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LACINGACALLONHOLD
— Press and hang upORplace another call.
— To return to the call, lift the handset and press the flashing key.
CALLWAITING
— If you hear a “call waiting” tone through your handset and/or you see a dis-
play, end your current call or place it on hold. Then press
.
P
AGING
— Lift the handset and dial .
— Dial the desired zone number (0-9).
— After the tone, make your announcement and hang up.
TRANSFERRING ACALLTOANOTHEREXTENSION
—Press .
— Dial the desired extension number.
— Wait for an answer, announce the call, and then hang up to complete the
transfer.
—If the number is busy, there is no answer, or the transfer is refused,return to
the caller being transferred by pressing the flashing key.
TRANSFERRINGACALLTOVOICEMAIL
—Press.
— Dial the Voice Mail extension number.
—If you want to send the call to a specific Voice Mail mailbox,dial the desired
mailbox number and then hang up.
If you want to send the call to the Voice Mail main menu (so that the caller
can select the mailbox number),hang up.
TRANSFERRINGACALLTOANOUTSIDENUMBER
— Press and select an outside line.
— Dial the desired telephone number.
— Wait for an answer, announce the call, and then hang up to complete the
transfer.
—If the number is busy, there is no answer, or the transfer is refused,return to
the caller being transferred by pressing the flashing key.
HOLD
ANSWER
7
TRANSFER
TRANSFER
TRANSFER 
						

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OPICKUPACALLFROMANOTHEREXTENSION
— Lift the handset and dial .
— Dial the extension number where the call is ringing or holding.
CALLFORWARDING
— Press . (Executive Keyset users must then select a menu key.)
—To forward to an outside telephone number:Select and outside line and dial
a telephone number.
To forward to an extension number:Dial the extension number.
To forward to your Voice Mail mailbox:Dial the Voice Mail extension.
TOCANCELCALLFORWARD
— Press . (Executive Keyset users must then press the FWD OFF menu
key.)
CONFERENCECALLS
— While on the first call, press . The call is now on hold.
— Place an intercom or outside call. Then press the flashing to place
the call on hold. (If necessary, repeat this step to place a third call on hold.)
— Press the flashing to join all of the calls together in the conference.
VOLUMECONTROL
— PressthehighorlowendoftheVolumekey( )toincreaseor
decrease the volume.
—To save your change:Press both ends of the Volume key at the same time.
ENTERINGYOURVOICEMAILMAILBOX
If your MSG key is lit and you have a message from Voice Mail:
— Lift the handsetORpress .
—Press .
— Enter your personal password and press .
If your MSG key is not lit, enter your mailbox by following these steps:
— Dial the Voice Mail extension number. (You hear the main menu.)
— During or after the greeting, press to identify yourself as a subscriber.
— Enter your mailbox number and your personal password (if programmed).
Then press .
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FWD
FWD
CNF
CNF
CNF
SPKR
MSG
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ISTENINGTOVOICEMAILMESSAGES
— Enter your mailbox as described on page 3.
—
Press to listen to your new messages.While you are listening to a message,
you can use the following options:
 Press to skip to the end of the recording.
 Press to back up.
 Press to pause. (Then press any key to continue.)
 Press to skip ahead.
 Press to lower the volume.
 Press to play the message envelope again.
 Press to raise the volume.
 Press to save the new message in your mailbox.
 Press to delete the message from your mailbox.
— The system plays the message. When the message has finished playing, you
have the following options:
 Press to replay the message from the beginning.
 Press to reply to the message or make a return call.
 Press to forward a copy of the message to another subscriber.
 Press to listen to the previous message.
 Press to play the introductory message envelope again.
 Press to listen to the next message.
 Press to save the new message in your mailbox.
 Press to delete the message from your mailbox.
SENDINGVOICEMAILMESSAGES
— Enter your mailbox as described on page 3.
—Press .
— Dial the mailbox number where you want to leave the message.
— After hearing the subscribers name, press to accept it.
— When you hear the tone, record your message.
— When you have completed your message, hang up or press and listen for
more options.
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							VOICE
MAIL
OPTIONS
Here is a summary of the options you can use
when listening to messages, after the message
has played, and when leaving a message.
FEATURE
CODES
AXXESS K
EYSET AND
AXXESSORY T
ALK
VOICE
MAIL
POCKET
REFERENCE
GUIDE
USING
VOICE
MAIL
To enter your voice mailbox:
1. Dial the Voice Mail extension number.
2. Press and enter your mailbox number.
3. Enter your password and press .
4. You have the following options:
• Press to listen to new messages.
 Press to leave a message.
 Press to listen to saved messages.
 Press to program personal options.
 Press for message options (undelete
messages or cancel unheard sent mes-
sages)
 Press to set up remote message noti-
fication (if enabled).
Voice Mail will guide you through the options
with voice prompts. For your convenience, the
table inside this guide summarizes the options
available when listening to messages, after the
message, and when leaving a message.
# LISTENING TO MSG AFTER MSG PLAYS LEAVING MSG1 Back Up Replay the
MessageReplay Your
Message
2 Pause Reply to the
MessageAddtoYour
Message
3 Skip Forward Forward a
CopyErase and
Re-record
4Lower
Volum eListen to
Previous Msg—
5 Play Envelope Play Envelope —
6 Increase
Volum eListen to Next
Message—
7 — Save the
Message—
8———
9 — Delete the
MessageDelivery
Options
* — — Cancel
# Skip To End — Send Message
and Exit
CODE
FEATURE NAME
CODE
FEATURE NAME
391 Account Code – All Calls 330 Hookflash
390 Account Code – Optional 324 Hunt Group Remove/Replace
326 ACD Agent Log In 365 Message
327 ACD Agent Log Out 366 Cancel Message You Left
328 ACD Agent Log In/out 368 Cancel Msg On Your Phone
329 ACD Agent Wrap-up Term. 367 Silent Message
375 Agent Help Request 314 Microphone Mute
376 Agent Help Reject 7 Page
361 Automatic Intercom Access 325 Page Remove/Replace
360 Automatic Line Access 397 Program Keys
350 Automatic Line Answer 392 Program Station Password
313 Background Music 6 Queue (Callback) Request
355 Call Forward All Calls 385 Record-A-Call
357 Call Forward If Busy 380 Redial
356 Call Forward If No Answer 305 Reminder Message
358 Call Fwd. If No Answer/Busy 306 Reminder Message Cancel
5 Conference 359 Remote Programming
301 Change Language 4 Reverse Transfer (Call Pick-up)
394 Default Station 396 Review Keys
307 Directory 377 Ring Intercom Always On/off
300 Display Time And Date 398 Ring Tone Selection
372 Do-Not-Disturb On/Off 321 Station Monitor
373 Do-Not-Disturb Override 382 Station Speed Dial
395 Feature Key Default 383 Station Speed Dial Program
312 Group Listen 354 System Forward On/Off
319 Handsfree On/Off 381 System Speed Dial
317 Headset On/Off 399 Switch Keymap
336 Hold – Individual 346 Transfer To Hold
335 Hold – System 345 Transfer To Ring
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							REMOTE
FEATURE
ACCESS
Remote Feature Access allows you to place
your phone in do-not-disturb mode or forward
calls, either from another phone or through a
special dial-up line.
If you do not hear a tone after each step, or if
you hear repeating tones, you have made a
mistake or the feature is restricted. Start over.
To use Remote Feature Access:
1.EITHER,Call _______________ (AXXESS
number provided by your system adminis-
trator). If required, enter your password.
OR, Use any phone on the system.
2. Enter .
3. Enter your extension number.
4. Enter your password followed by .
5. You can now use the features described
below and at right.
To change Station Password:
1. Enter .
2. Enter your current password, and press
.
3. Enter the new password and press .
4. Enter the new password again for verifica-
tion and press .To turn on Do-Not-Disturb:
1. Enter .
2. Enter message number 01-20 (see default
message list below).
3. If desired, enter the optional second-line
message text (see keypad character chart
on next page).
4. Hang up.
To turn off Do-Not-Disturb:
Enter and hang up.
Do-Not-Disturb MessagesKeypad Key Characters
To turn on Call Forward:
1. Enter one of the following Call Forward fea-
ture codes.
2. Enter an extension number or enter a line
access code followed by an outside tele-
phone number.
3. Hang up.
To turn off Call Forward:
1. Enter
.
2. Press and hang up.
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01 DO-NOT-DISTURB
11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE
12 OUT OF OFFICE
03 IN MEETING UNTIL
13 OUT UNTIL
04 IN MEETING
14 WITH A CLIENT
05 ON VACATION ’TIL
15 WITH A GUEST
06 ON VACATION
16 UNAVAILABLE
07 CALL ME AT
17 IN CONFERENCE
08 AT THE DOCTOR
18 AWAY FROM DESK
09 ON A TRIP
19 GONE HOME
10 ON BREAK
20 OUT TO LUNCH
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NUMBER OF TIMES KEY IS PRESSED
KEY
1
2
3
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5
1
-&( )1
2
ABC

2
3
DE F ! 3
4
GH I
*
4
5
JKL / 5
6
MNO # 6
7
PQRS 7
8
TUV? 8
9
WX Y Z 9
All Calls 355
If No Answer 356
If Busy 357
If No Answer/Busy 358
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