Inter-Tel Axxess Executive Digital Keyset And Axxessory Talk Voice Mail Guide

INSTRUCTIONS FOR HUNT GROUPS
37AXXESS Executive Keyset and AXXESSORY Talk Guide
To log out of one or more ACD hunt group:
—EITHER, Dial   to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir-
mation tone. Hang up if off hook.
OR, With or without the handset lifted, dial  . One of the following dis-
plays will appear:
 •If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF . The procedure is complete. 
 •If...

38
ENTERING YOUR MAILBOX
AXXESS Executive Keyset and AXXESSORY Talk Guide

The first time you use your Voice Mail mailbox, you need to initialize it, as described
on page 7.
ENTERING YOUR MAILBOX
When you enter your mailbox, the system may play one of the following messages:
•Mailbox almost full or full: If your mailbox is full, no new messages can be
received until you delete waiting or saved messages.
•Message count: The system tells you how many messages are waiting to be
heard, if...

LISTENING TO MESSAGES
39AXXESS Executive Keyset and AXXESSORY Talk Guide
LISTENING TO MESSAGES
Whenever you enter your mailbox, you are told how many new and saved messages
you have. 
To listen to messages:
—Enter your mailbox as described on page 38.
—EITHER, Press 
 to listen to your new messages.
OR, Press   to listen to your saved messages.
—The system plays each message in the queue selected. While you are listening to
a message, you can use the following options:
 •Press 
 to skip to the end of the...

40
UNDELETING VOICE MAIL MESSAGES
AXXESS Executive Keyset and AXXESSORY Talk Guide
 •Press   to play the introductory message “envelope” again.
 •Press   to listen to the next message.
 •Press   to save the new message in your mailbox.
 •Press   to delete the message from your mailbox.
UNDELETING VOICE MAIL MESSAGES
This feature allows you to “undo” the Delete Message operation and restore previ-
ously deleted messages. The messages will be restored to your saved-message queue.
You have up to 24 hours to...

SENDING MESSAGES
41AXXESS Executive Keyset and AXXESSORY Talk Guide
SENDING MESSAGES
—Enter your mailbox as described on page 38.
—Press .
—Dial the desired mailbox number or group list number.
—After hearing the subscribers name, press   to accept it.
—When you hear the tone, record your message.
 •To pause while recording, press  . To continue, press any key.
 •To erase and re-record your message, press 
.
—When you have completed your message, you have the following options:
To  e x i t :  Hang up....

42
CANCELING UNHEARD MESSAGES
AXXESS Executive Keyset and AXXESSORY Talk Guide
CANCELING UNHEARD MESSAGES
You can cancel voice messages you have sent to other voice mailboxes, provided the
messages have not yet been heard by their recipients and they were not sent to a group
list. 
To cancel unheard messages:
—While listening to the voice mail main menu, press   or the MESSAGE
OPTIONS menu key.
—Press .
—When prompted, enter the number of the mailbox that has the unheard message.
Then you will be asked...

PERSONAL OPTIONS
43AXXESS Executive Keyset and AXXESSORY Talk Guide
PERSONAL OPTIONS
Personal Options allow you to customize your mailbox. Voice Mail has the following
personal options:
•Personal Greetings
•Voice Mail Directory Name
•Mailbox Password
•Voice Mail Message “Envelope” Contents
•Call Screening Transfer Method
Each option is described in detail in the following pages.
Recording Your Personal Greetings 
Your primary or alternate greeting is played to callers when they reach your mailbox.
When...

44
PERSONAL OPTIONS
AXXESS Executive Keyset and AXXESSORY Talk Guide
—If you pressed 1 or 2, the current greeting is played (if one exists). Then do one of
the following:
 •EITHER, Press   to accept the greeting. (Or, press   if you wish to replay
the greeting, press   to add to the greeting, or press   to erase and re-
record the greeting.)
 •OR, Press   to exit without changing your greeting.
Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the voice mail directory...

PERSONAL OPTIONS
45AXXESS Executive Keyset and AXXESSORY Talk Guide
Voice Mail Message Envelope Contents
Each voice mail message is preceded by an “envelope” message that can include time
and date the message was left, the source of the message, and/or the message length.
To change your message envelope:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu. 
—Press  . You can then do any of the following:
To enable or disable the time/date option, press  .
To...

46
PERSONAL OPTIONS
AXXESS Executive Keyset and AXXESSORY Talk Guide
—A prompt tells you what the cascades current status is. Perform one of the fol-
lowing steps.
 •To program a cascade level: Press   and enter the number of the level you
wish to program (1-9). You then have the following options:
—To enable or disable the cascade level: Press  . (You cannot enable the
level until a notification number is programmed.)
—To set up or change an extension or telephone number: Press  . Then
press   if it is...