Incredible Technologies Golden Tee 99 Operation Manual

							Golden Tee Golf ’99 - 40
Beginning a Tournament
The following describes what will happen when a tournament begins on your game.
1. The LED sign displays a new message 3 to 5 days before the tournament start date.  The sign message displays the
Tournament name, start and end dates, prize money and tournament rules.
2. Tournament data is downloaded to each machine before the tournament begins.  Each machine receives the
Tournament parameters and start and end dates of the Tournament.
3. The Tournament is accessible by players on the start date of the tournament.  When a game is started, a special
screen gives players a choice to play Regular Play or Tournament Play.  This screen is seen only when a tournament
is running.
4. Players with qualifying scores are asked to enter their full name and social security number at the end of each
tournament game.  The players name is then displayed on the various Tournament Leaderboard, shown during the
games attract cycle.
5. Each night the game machine calls 
ITS Central via a toll-free number.  During the short call, tournament
information is transferred.  Transferred data includes National, Regional and Local leaders and Social Security
numbers, total number of tournament plays, and any special or instant winners.
6. 
ITS Central processes the data received from all of the tournament machines.  After removing duplicate or bogus
entries, updated Leaderboards are generated and sent to each machine during the next call.  New LED sign messages
are also sent, updating the various Leaderboards, prize funds, and other important tournament data.  Advertising by
corporate sponsors may also appear on the LED sign and game monitor.
Collection Procedure
Although the tournament games have been designed to be as hands free as possible, there is an extra step that must be
addressed during the collection process.  You will need to separate the 
ITS portion of the games earnings before you
make your location split.  The 
ITS only bills for valid tournament plays.  All Regular play is ignored by the ITS.
1. Collect each 
ITS Machine as usual on your normal route.
2. Press the Test Mode button located inside the coin door.  This accesses the games Test software.
3. From the Main Menu, use the Trackball to highlight 
ITS COLLECTION REPORT AS DOLLARS or ITS
COLLECTION REPORT AS COINS and press the START button.  Both reports will show the same information,
one in total coins and one in total US dollars.  You can use either report to match your collection preference.
4. Review the entire report.  The total dollars or total coins should agree with your collection.  Note the number of
completed tournament games.
5. Review the 
ITS portion figure.  This amount should be separated from your collection before splitting with the
location.  
ITS coins are calculated from valid tournament games only.
6. After separating the 
ITS coins and writing down the values, it is advised to reset the audits so each collection gives
accurate data.  Highlight RESET COLLECTION COUNTS and press START.
7. When you are finished reviewing the coin reports screen, highlight EXIT and press the START button to return to
the Main Menu. 
						

							41 - Golden Tee Golf ‘99 8. Once the 
ITS portion is separated, split your collection with your location as usual.
9. Deposit the 
ITS portion of your collection into your ITS Automatic Debit Account regularly to guarantee sufficient
funds and continue Tournament service.
Ending a Tournament
The following describes what happens at the end of a tournament.
1. The Tournament ends on the advertised end date.  Each tournament game is programmed to disable Tournament
play at this time.  Games in progress are allowed to continue until completed.
2. The disabled game machine will no longer allow Tournament play.  Players will no longer have a selection
screen for Regular or Tournament play. Regular play is completely unaffected by the end of the tournament and the
game will play as usual.
3. Final Tournament data is downloaded from each machine during the regularly scheduled call-in time.  A new
LED message is sent to each machine at this time, announcing the end of the Tournament.
4. A list of Tournament winners is compiled after all of the games have called the 
ITS with final data.  It may take
three to four days for all of the games to make their final calls.  When all of the games have reported in, the final
standings are transferred to each machine.
5. Final Leaderboard and new LED messages continue to appear on each game machine after the Tournament
ends, to allow players to view the final standings.
6. Winners Lists are made available to locations for display.  The signs include instructions to the winners on how
to claim their prizes.  Incredible Technologies is responsible for distribution of prizes to verified winners.  Operators
are responsible for posting the Winners Lists at their locations.
7. The game machines continue to call the 
ITS each night, even when no tournament is running.  Machines
remain on-line in order to monitor for potential problems, as well as be ready to accept new LED sign messages and
starting data for the next tournament.
8. A statement is faxed to the operator at the end of the tournament that details the tournament  activity on each of
his machines.  The total number of tournament plays and the dollar value of the 
ITS portion of the tournament plays
appears on the statement, along with the date that the 
ITS funds will be transferred from the operators automatic
debit account.  Operators are usually given 4 to 7 business days to make their 
ITS funds available before the funds
are electronically transferred. 
						

							Golden Tee Golf ’99 - 42
Prize Claim Procedure
The ITS will send you an official Winners List Poster for each tournament location at the end of a Tournament.
Distributors and Operators are required to distribute the Winners Lists to their locations.
Operators should encourage locations to post the Winners List near the game machine for at least one month or longer
after the end of the Tournament.
Tournament winners must call Incredible Technologies, Inc. at (847) 870-7027 to claim their prizes.  Winners will be
asked for name, social security number and winning location, along with their address and phone number.
The 
ITS will mail Tournament winners a Prize Release form that must be signed and returned with a photocopy of a
valid ID that contains the winners address and social security number, for proper verification.
The 
ITS will mail the winner their prize after a designated verification period, if no duplicate or false claims have arisen.
All tournament prize winnings will be reported to the IRS as required. Winners of prizes totaling $600 or more will
receive a 1099 tax form at year end.
Tournament winners are solely responsible for claiming their prize and verifying their scores.
Incredible Technologies, Inc. is solely responsible for payments of prizes to valid tournament winners.  Distributors,
operators and locations are not responsible for payment of prizes to winners.
If discrepancies or duplicate claims arise, Tournament winners may be subject to validation tests and other forms of
verification by the 
ITS Review Board.
Tournament winners must be 18 years or older to enter a Tournament and claim a prize.
Misuse of or tampering with tournament equipment will disqualify the player and/or location from the Tournament.
The Tournament is subject to rules and procedures of the 
ITS, the tournament location, federal and state law.  Void
where prohibited. 
						

							43 - Golden Tee Golf ‘99
Tournament Icons
Your game contains a simple icon feature that will assist you and your location in monitoring the status of your phone
line connections.  During the attract sequence of the game, which is displayed when no one is playing, a number of small
icons are displayed.  The displayed icons will help you determine at a glance the working status of the tournament and
your game cabinet.
Tournament Status OK
This icon means that your game is running correctly and
your line connections are good.  Your game will make one
toll-free phone call each day, even if there is no tournament
running.
Tournament Disabled.
This icon is displayed when the tournament has been
automatically shut off on the game.  The tournament is
disabled if a game was unsuccessful in connecting to the
ITS over a 24 hour period.  The tournament also may be
disabled from the ITS if tournament forms have not been
sent, tournament fees have not been paid, or game
tampering is detected.
Often, the game can be restored to the tournament in
progress by forcing a successful phone call using the
tournament menu in test mode.  If the tournament has been
reset for other reasons, call your distributor.
Attempting to make a call to ITS
This icon will appear if an attempt to make a scheduled call
was unsuccessful.  When an attempted call is unsuccessful,
the game will try again automatically.  The number of
attempts is displayed next to the icon at the bottom of the
screen, during the attract mode.
The game will try to call frequently for the first couple of
hours, and occasionally after that.  After about twenty-two
hours, the game will frequently try to call again.  If the
game has not connected to the ITS within this 24 hour
period, the tournament is automatically disabled from the
tournament.  At this point, the only way to enable the
tournament is to force a successful phone call using the
tournament menu in test mode, or to fix whatever problem
is preventing a successful call.
No Dialtone detected, or modem
problem.
This icon is displayed if the game detects a problem with
the modem, or if the game cannot find a dial tone.  This is
a good warning to the location manager that the phone
lines may be disconnected and should be checked.  It may
also indicate a faulty modem, which should be serviced
immediately.
To verify a dial tone, plug a normal telephone into the
empty jack on the modem.  A dial tone should be heard.  If
not, there is a problem with the phone line, such as a
broken phone line or disconnection.  Check all of your
phone connections and be sure they are correct and secure.
This icon will also appear if the phone line is in use when
the game attempts to make a call.  If this situation occurs,
the game will attempt to make the call at a later time. 
						

							Golden Tee Golf ’99 - 44
APPENDIX E
Frequently Asked Questions About The ITS
How do I make the game call into ITS at any time?
Go into the test software and choose Tournament Menu with the trackball and START button.  Next
select Tournament Operator Adjustables.  The top line is Force Tournament Upload.  Change that to Yes
by rolling the trackball to the right.  Exit the test software by repeatedly pressing the START button.  The
game will then make a call to ITS.  If the call fails, enter the test software and exit immediately and the
game will attempt to call again.
Does the game call the ITS, or does ITS call the game?
The game is programmed to call into ITS on a toll free line one time each day.
When does the game call ITS and how many times?
The game calls once during the night at a predetermined time selected by ITS.  The default calling time is
between 2 and 4 in the morning.
What if the game is turned off and misses its scheduled time to call ITS?
As soon as the game is turned on it will attempt to complete a call to ITS.
Can the operator select a specific time for the game to call ITS?
Yes, ITS can give the cabinet a specific time within the hour.  Example: between 7am and 8am.  Specify
this on the Game Initialization Form.
How will I know if a successful call has been made?
When the game is attempting a call, the screen will display an ITS CALL screen.  The text near the bottom of
the screen will show the status of the phone call.  A typical successful call will display the following status
messages in this order:  Modem Found, Modem Dialing, Modem Connected, Connected to ITS, Data
Transfer Successful.
What are the symbols at the bottom of the screen for?
Your game will display a number of icons at the bottom of the screen, to help you know the status of your
game at a glance.  There are four different icons that are displayed:  The gold ITS logo means that you are
connected to the ITS system and everything is OK.
The blue telephone icon means that your game has tried to make a call, but was unsuccessful, perhaps from a
busy signal or interrupted call.  A number will appear next to the icon, showing how many call attempts have
been attempted.  If this number is big, you probably have a problem with your phone line or modem and it
should be checked out. 
						

							45 - Golden Tee Golf ‘99
The telephone with the red X through it means that your modem is not receiving a dial tone.  This may be
caused by the phone cord being disconnected, loss of power to the modem, etc.  When this icon is showing, it
means that your game is not calling the ITS and will not receive or transmit tournament data.
The ITS logo with a red X through it means that your game has been disabled and removed from the
tournament.  This happens when your game has not been able to call in for more than 24 hours.  Often, this
can be remedied by forcing a call or checking your phone connections.  This icon may also appear if you
have not sent in your paperwork.  Your game will not receive tournament information until your paperwork
has been processed through the ITS.
When I attempt to make a call to ITS, the game comes back and says no dial tone
found. What do I do?
Plug a normal telephone into the extra phone jack on the modem.  A dial tone must be heard on the phone.  If
no dial tone is heard check your phone line connections.  If a dial tone is heard, try dialing a phone number to
make sure you can call out.
Can I use this game on a rotary phone system?
The game is factory set to call out on a tone system, but you can set your game to use rotary or pulse dialing.  Enter the
test software and select Tournament Menu with the trackball and 
START button.  Next select Tournament Operator
Adjustables.  Highlight the Rotary Dial to yes using the trackball and 
START button.
I have a dial tone but I never get a successful call into ITS.  What do I check first?
Make sure the settings in the Tournament Operator Adjustables menu are correct (Refer to page 21 of the manual).  Ask
yourself some questions.  Is this location on a rotary phone system?  Is the phone line on a computer phone system? (The
tournament may not work on all phone systems.)  Do I have to dial something to reach an outside line?
When I force a call into ITS it says modem connected but the game comes back and
says ITS call unsuccessful.  Why?
The game may be on a noisy phone line.  This can be caused by old phone lines, too many devices on the line, or bad
lines coming from the phone company.  A direct connection to the box coming into the building or a new separate phone
line added to the building is a way to rectify this problem.
I made a successful call so why cant I enter the tournament?
The paper work for the game must be sent or faxed to the ITS for processing.  Without the paperwork, your game will not
receive tournament data and LED messages.  Also, a Tournament must be in progress.  A game can be added to the
tournament up to 1 week after the official start of a new tournament so be sure to get your paperwork in early.
If my board fails can I just go to the distributor and get a new board?
NO. Your game PCB has an ID number programmed into it to match your game cabinet.  The board ID number that is in
the software must match the cabinet ID number, in order for you to receive tournament data.  Contact your distributor for
all advance replacements, which must be properly initialized by Incredible Technologies. 
						

							Golden Tee Golf ’99 - 46
If I call the distributor or ITS for service, what information should I have ready in
case the service technician needs it?
The Game ID Number is how your games status is tracked.  The ID number of the cabinet must match the ID number in
the software.  You can verify this by going into the test software.  The Game ID Number is displayed at the top of every
screen in the test software.  It is also displayed in the Tournament Menu, at the bottom of the Display Timers screen. The
number must be 8 digits long, leading with zeros.
Why does the overhead sign have a different name than my location name?
When you send in your paperwork, a sign message is generated for your game.  This sign message will display the name
of the location.  If the location name on the LED display is wrong, you should first check that you sent in the correct
Game ID Number.  The Game ID Number is located on the back of the cabinet and in the test software.  Verify that those
numbers are the same.  Go into the test software to verify the ID number there.  It is displayed at the top of the screen and
must be 8 digits long leading with zeros.  If your ID Numbers are correct, call or fax ITS and a corrected message will be
made.
My overhead sign has some kind of test version on it all the time. Why is it doing that
and how do I get a regular message on it?
The ITS pre-loads an introductory message at the factory and should appear when the game is turned on.  Sometimes, the
sign may lose this message and default to the sign test. To get your correct sign message back, force a phone call to the
ITS.  The new message will be loaded during this successful call.  Turn the game off and back on again to make sure the
message stays in memory.  Run the sign test in the test software to make sure the main board is communicating to the
sign.
How do I know when there is a tournament?
Upcoming tournament dates and prizes will be announced on the game’s LED sign a week in advance.  Your distributor
will most likely supply this information to you on your first tournament.  Announcements of subsequent tournaments will
be included with your billing statements at the end of each tournament.
How do the players know when there is a tournament?
Special tournament messages are periodically downloaded to the games LED message display.  These messages
announce new tournaments and prizes.  The individual Local prize is also announced.  The message board begins
announcing a new tournament about 4 days before the tournament begins.
How often do Tournaments run?
Tournaments are held about once a month.  They usually last about 2 1/2 weeks, with about a week and a half between.
Why dont you run tournaments continually, back-to-back?
Time between tournaments is useful for many reasons.  It gives the players a feeling of conclusion, and a sense of
anticipation for the next tournament.  It gives operators a chance to hook up new games or move their existing games to a
new location.  It gives the ITS time to generate and mail winners posters to operators. 
						

							47 - Golden Tee Golf ‘99
How does a player enter the tournament?
A player enters any amount of money into the tournament cabinet.  If a tournament is active, a special selection screen
appears.  This selection screen gives the player a choice to play a regular game of golf at your normal coin settings, or
enter the special tournament course for a specified fee.  If the player chooses to enter the tournament, the game asks for
the correct number of coins to be added.
Can I adjust the skill level on the tournament?
The skill level and other parameters such as wind speed and pin placement are controlled and set by the ITS.  These
settings are the same on every machine.  You can change the skill level on the regular games without affecting
tournament play.
How do I know how much money to send to the ITS?
When collecting your ITS machines, it is important to separate the ITS money from your collection before making your
split, so you dont overpay your locations.  During your routine collection, use the ITS Collection Report in the test
software to determine how much money to set aside for the ITS.  You can use either the Collection Report as Dollars or
the Collection Report as Coins.  It is strongly advised that you reset this report to zero after your collection, so each time
you collect, this report will reflect what is in the cash box.
If I reset my reports after each collection, how can I verify my totals at the end of a
tournament?
A second set of tournament statistics are stored in the test software, in the Tournament Audits screen, accessed from the
Tournament Menu.  These numbers cannot be reset by the operator during a tournament and stay up for about a week
after a tournament ends.  The statistics on this screen are reset to zero by the ITS before the start of each tournament.
How often do you transfer funds from my account?
The ITS bills one time at the end of each tournament.  You will be faxed or mailed a statement about 4 days after the end
of the tournament.  This statement shows the tournament activity on each of your ITS machines, and the total amount
owed to the ITS.  A transfer date is also displayed, which is usually about 6 days after the statement is faxed or mailed.
You must have the full amount in your account by this date.  Any questions or discrepancies should be handled before
this transfer date.
The billing statement doesnt match my collection numbers.  What should I do?
A second set of tournament statistics are stored in the test software, in the Tournament Audits screen, accessed from the
Tournament Menu.  These numbers cannot be reset by the operator during a tournament and stay up for about a week
after a tournament ends.  Use this screen to verify the tournament numbers of your machine.  Remember, this screen is
reset to zero by the ITS a few days before the start of each tournament.
How come the standings on the Leaderboards sometimes change after a tournament
ends?
The ITS collects data from all machines at the end of the day.  Because of this, the Leaderboards are usually a day behind
and need an extra day to catch up with real-time play.  The ITS collects and processes the final data to determine final
standings.  Sometimes this takes a few days, due to unattended or off-line games.  When the final data is collected, it is
processed to eliminate ineligible players and invalidated entries.  The final Leaderboards are then sent back to the games
at the next call.  This process may take a few days. 
						

							Golden Tee Golf ’99 - 48
How do I let my locations know who won?
After the final data is processed, the ITS generates posters of National, Regional, and Local winners.  Winners posters for
each of your locations are mailed to operators about one week after the tournament ends.  Operators are required to post
these posters at each location for at least 90 days.
How does a winner claim a prize?
A player calls the ITS to claim his prize.  The players name, address and social security number is taken and a
Verification Form is sent.  The form must be signed and sent back, along with some form of proof of social security
number, such as a drivers license.  After the Verification Form is returned and processed, the ITS sends the player his
check.   The ITS pays all prizes to players. The collected funds sent to the ITS at the end of the tournament are used to
pay out prizes.  Players call the ITS to claim their prize.  The operator and location do not pay prizes.
APPENDIX F
Warranty Information
If the original purchaser discovers any physical defect in the media (disk, EPROM, tape) on which the software is
distributed or in the documentation, which in the opinion of Incredible Technologies, Inc. (IT) prevents the product from
being used as reasonably intended, IT will replace the media or documentation at no charge. The purchaser must return
the item to be replaced, with proof of purchase, to IT within 90 days after taking delivery of the software.
IT warrants to the original purchaser that the hardware product is in good working condition for a period of 90 days from
taking delivery of the product. Should this product, in ITs opinion, malfunction within the warranty period because of a
defect in design, materials, or workmanship, IT will repair or replace this product without charge under the terms as
follows. Replacement of either the hardware product or its component parts will be only on an exchange basis. Any
replaced parts or components become the property of IT. This warranty does not apply to those products which have been
damaged due to accident, abuse, improper installation, natural disaster, or unauthorized repairs or modifications.
IT excludes any and all implied warranties, including warranties of merchantability and fitness for a particular purpose,
and limits the purchasers remedy to returning the software, hardware, or documentation to IT for replacement.
IT makes no warranty or representation, either express or implied, with respect to this software, hardware, or
documentation, their quality, performance, merchantability, or fitness for a particular purpose. This software,
hardware, and documentation are licensed as is, and the purchaser/licensee assumes the entire risk as to their
quality and performance.
In no event will IT be liable for direct, indirect, special, incidental, or consequential damages arising out of the use
or inability to use the software, hardware, or documentation, even if advised of the possibility of such damages.
The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, express or
implied. No person, seller, dealer, agent, or employee is authorized to make any modification or addition to this
limited warranty.
Some states do not allow the exclusion of implied warranties or liability for incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state.
- INCREDIBLE TECHNOLOGIES, INC.
06/99