HP W2338h User Guide

User’s GuideA–1
A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions:
ProblemSolution
Power LED is not on. Make sure the Power button is on, and the power cord is properly connected to a grounded 
power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the 
Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank. Connect the...

Troubleshooting
A–2User’s Guide
Unable to hear audio from 
built-in speakers.Do the following:
■Ensure the source signal is good by using headphones at the source.
■Press the Menu button to access the OSD menu. Select Management, and then select 
Vo l u m e to adjust the volume.
■Turn up the volume with the front panel volume button.
■Ensure speaker volume is not muted or too low: Click the Windows Vista start 
button, Control Panel, and Hardware and Sound. Under Audio Devices and 
Sound, click Adjust...

Troubleshooting
User’s GuideA–3
Getting Support from hp.com
Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical 
support. For technical support contact information, refer to the printed documentation included with the...

Troubleshooting
A–4User’s Guide
 

User’s GuideB–1
B
Technical Specifications
All specifications represent the typical specifications provided by HP’s component manufacturers; actual performance 
may vary either higher or lower.
HP LCD Monitors
Face treatment: Antiglare polarizer with hard coating
Input Terminals:
■VGA connector (select models)
■DVI-D 24-pin D-type connector (select models)
■HDMI connector (select models)
Specifications
model w1858
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x...

Technical Specifications
B–2User’s Guide
model w2228
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x d):
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Refresh Rate (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-operating Temperature:
Relative Humidity:
Power Source:
Power Consumption:
Sleep Power Consumption:TFT LCD...

Technical Specifications
User’s GuideB–3
model w2448
Display Type:
Viewable Image Size:
Tilt:
Maximum Weight (unpacked):
Dimensions (h x w x d)
(high position):
(low position):
Maximum Graphics Resolution:
Optimum Graphics Resolution:
Te x t  M o d e :
Dot Pitch:
Horizontal Frequency (analog mode):
Vertical Refresh Rate (analog mode):
Environmental Requirements
Temperature (independent of altitude)
Operating Temperature:
Non-operating Temperature
Relative Humidity:
Power Source:
Power Consumption:
Sleep...

Technical Specifications
B–4User’s Guide
Preset Video and High-Definition Modes
The monitor automatically recognizes many preset video input modes that will appear properly sized and centered 
on the screen. 
Factory Preset Video Input Modes, w1858
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.4 59.9
2 720 x 400 31.5 70.0
3 800 x 600 37.9 60.3
4 832 x 624 49.7 74.5
5 1024 x 768 48.4 60.0
6 1024 x 768 60.0 75.0
7 1152 x 870 68.7 75.1
8 1152 x 900 61.8 65.9
9...

Technical Specifications
User’s GuideB–5
14 1280 x 1024 63.9 60.0
15 1280 x 1024 79.9 75.0
16 1440 x 900 55.9 59.9
17 1600 x 1000 61.6 60.0
18 1680 x 1050 65.3 60.0
19 1600 x 1200 75.0 60.0
20 1920 x 1200 74.0 60.0
Factory Preset Video Input Modes, w2338, w2348
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.4 59.9
2 720 x 400 31.5 70.0
3 800 x 600 37.8 60.3
4 832 x 624 49.7 74.5
5 1024 x 768 48.4 60.0
6 1024 x 768 60.0 75.0
7 1152 x 870 68.7 75.1
8 1152 x 900...

Technical Specifications
B–6User’s Guide
Factory Preset Video Input Modes, w2448
PresetResolution
Horizontal 
Frequency (kHz)Ve r t i c a l  
Frequency (Hz)
1 640 x 480 31.5 59.9
2 640 x 480 37.5 75.0
3 720 x 400 31.5 70.0
4 800 x 600 37.9 60.3
5 800 x 600 46.9 75.0
6 832 x 624 49.7 74.6
7 1024 x 768 48.4 60.0
8 1024 x 768 60.0 75.0
9 1152 x 720 44.9 60.0
10 1152 x 870 68.7 75.1
11 1152 x 900 61.8 65.9
12 1280 x 768 47.4 60.0
13 1280 x 960 60.0 60.0
14 1280 x 1024 64.0 60.0
15 1280 x 1024 80.0 75.0
16...