HP Photosmart Pro B8850 User Manual

6.On the desktop, open the CD-ROM and then double-click HP Installer.
7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the
HP Photosmart.
Chapter 4
28 Care and maintenance
English
 

5 Troubleshooting and support
The printer is designed to be reliable and easy to use, but if you have any problems, refer to this section for possible
solutions.
If any of the indicator lights on the printer control panel are flashing, see 
Error states and indicator light behavior for
more information. For additional troubleshooting information, see the onscreen Help.
Printer software installation problems
NOTE:Before contacting HP support, read this section for troubleshooting tips or go to the online...

Solution:Wait while the software finishes copying files; this might take several minutes. If, after several
minutes, the computer is still not responding, restart the computer, pause or disable any active virus protection
software, quit all other software programs, and then reinstall the printer software.
Printer hardware setup problems
If you are having problems related to printer hardware setup, check this section for possible solutions. If your issue
is related to software setup, see 
Printer software...

The Resume light is not on or flashing
Solution:The printheads or the cartridges are missing or not installed correctly. Make sure all four printheads
and all eight ink cartridges are installed correctly. For more information, see the onscreen Help or the animated
Quick Start Tutorial.
Printing problems
NOTE:Before contacting HP support, read this section for troubleshooting tips or go to the online support
services at 
www.hp.com/support. The name of HP support services may vary by country/region....

Printed pages are dropping off of the output tray
Solution:Always extend the output tray extension and flip up the paper catch when you print.
The printout is rippled or curled
Solution
• Check that the media type setting in the printer software matches the type of media loaded in the tray.
• Try a different print quality setting such as Normal or Best.
The document printed at an angle or is off-center
Solution:The paper might not be loaded correctly. Reload the paper, making sure it is correctly...

• You might have selected a low-resolution setting on the digital camera. Reduce the print size of the image
and try printing again. For better results in the future, set the digital camera to a higher photo resolution.
• There might be a problem with a printhead. Print a test page to check the condition of the printheads. For
more information on printing a test page, see 
Print a test page.
◦If the test page indicates the printheads need to be aligned, align the printheads. See 
Align and calibrate
the...

Error message: Remove media
Solution:When you print on certain types of media using the specialty media tray, the printer does not fully
eject the media from the printer. If the computer prompts you to remove media from the printer, grasp the media
with both hands and gently pull it from the front of the printer.
Error message: There is a paper jam. Clear jam then press the Resume button on the printer
Solution:Try the following steps to clear the paper jam:
1.Open the top door and clear the printer of...

Check to see if your ink cartridge is still under warranty:
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support. For more information, see
HP support.
Error message: Cartridges nearly expired --OR-- Cartridges expired
Cause:The ink in the indicated cartridges is near or at the expiration date.
Solution:Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing system
and...

HP support
If you still have a problem, follow these steps:
1.Check the documentation that came with the HP Photosmart.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available to all HP customers.
It is the fastest source for up-to-date device information and expert assistance and includes the following
features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting...

A Error states and indicator light
behavior
The lights on the printer flash to inform you about the printer status and various error conditions. Refer to this table
to determine what the flashing lights mean or to solve your error condition based on which lights are on or flashing.
For detailed information on troubleshooting, see the onscreen Help or the animated Quick Start Tutorial.
1Resume light
2Toolbox light
3On light
4Ink cartridge lights
5Printhead light
NOTE:If all indicator lights are off, then...