HP Photosmart Plus B210 User Manual

e.In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f.In the Confirm...

3.If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-
up messages, you must always accept or allow the pop-up messages.
4.On the Connection Type screen, select the Network option, and then click Next. If
the HP Photosmart supports both wireless and wired (Ethernet) network connections,
you will also be prompted to choose between Wireless and Wired.
The Searching screen appears as the Setup program searches for the product on
the network. If the HP Photosmart will...

9 Solve a problem
This section contains the following topics:
•Get more help
•Improve print quality
•Clear the paper jam from the rear access door
•Unable to print
•HP support
Get more help
You can find more information and help about your HP Photosmart by entering a keyword
in the Search field in the top left of the help viewer. Titles of related topics -- for both local
and online topics -- will be listed.
 Click here to go online for more information.
Improve print quality
1.Make sure you are using...

streaks in the color and black boxes, or no ink in portions of the boxes, then
automatically clean the cartridges.
6.Clean the print cartridges automatically, if the diagnostic page shows steaks or
missing portions of the color and black boxes.
To clean the cartridges automatically
a. Load letter or A4 unused plain white paper into the input tray.
b. In the Printer Software, click Printer Actions and then click Maintenance
Tasks to access the Printer Toolbox.
c. Click Clean Ink Cartridges. Follow the...

3.Remove jammed paper.
4.Replace rear door.
5.Turn on product.
6.Try printing again.
Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.Check for error messages and resolve.
2.Disconnect and reconnect the USB cable.
3.Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this...

4.Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers....

• Right-click the Print Spooler service, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows XP
• From the Windows Start menu, right click My Computer.
• Click Manage, and then click Services and Applications.
• Double-click Services, and then select Print Spooler.
• Right-click Print Spooler, and click Restart to restart the service.
b. Make sure...

NOTE:Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
 Click here to go online for more information.
Resolve copy and scan issues
 Click here to go online for more information.
HP support
•Register the product
•HP support by phone
•Additional warranty options
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient
support, and product support alerts. If you did...

◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support...

Chapter 9
48 Solve a problem
Solve a problem