HP PhotoSmart D7363 User Manual

The printer does not find the photos I stored on my memory card
SolutionThe memory card may contain file types the printer cannot read directly
from the card.
●Save the photos to a computer, then print them from the computer. For more
information, see the onscreen HP Photosmart Printer Help and the
documentation that came with the camera.
●The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of supported
file...

The printer does not print borderless photos when I print from the control panel
SolutionMake sure the correct layout is selected when setting up the print job.
When selecting photo and papaer size, the image rectangle must be solidly filled
with orange to indicate a borderless print.
Printing is very slow
SolutionYou may have one of the following situations: 1) you may be printing a
PDF or a project containing high-resolution graphics or photos or 2) you may have
selected the highest resolution for your...

guides fit close to the edges of the paper. For paper-loading instructions, see
Load your paper.
●If you are using a two-sided printing accessory, try removing it, replacing the
rear access door, and printing again.
●The printer may need to be aligned. For more information, see Aligning the
printer.
Colors are not printing satisfactorily
Solution
●One of the color ink cartridges may be very low on ink, resulting in another color
being substituted during printing. Check the estimated ink levels by...

If you cancelled the print job before printing started, the printer may have already
loaded paper in preparation for printing. The next time you print, the printer
ejects the blank page before starting the new printing project.
●A print job with a large amount of data may have been sent to the printer.
Wait for the printer to service the print head before it continues printing.
The printer asked me to print an alignment page
SolutionPeriodically, the printer needs to perform a print head alignment to...

– Align the printer. For more information, see Aligning the printer.
– If print quality problems persist after you have tried all of the above
solutions, contact HP Support.
Photos are not printing correctly
Solution
●You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.
●The photo paper may not have fed into the printer correctly. Try the following:
– Check for a paper jam. For more information, see Paper errors.
– Insert the photo paper as far as...

1Remove the rear access door to clear paper jams.
If you cannot remove all jammed paper from the rear area of the printer, try removing
paper jammed in the middle of the printer by opening the paper jam door located
inside the top cover.
1Open the paper jam door to clear paper jams in the middle of the printer.
Plug the printer back in and turn it on.
Error message: Out of paper. Load paper then press OK.
SolutionLoad paper, then touch OK to print again. For paper-loading instructions,
see Load your...

Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, then touch OK and try printing again. If this does not
work, go to www.hp.com/support or contact HP Support.
Ink cartridge errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Wrong ink cartridge(s) installed
SolutionThe first time you set up and use...

NoteText and photo quality will differ from those printed when using all ink
cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will
stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Cannot print
SolutionThe indicated ink cartridge(s) are out of ink.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP Photosmart printer printer cannot continue printing until the indicated ink
cartridge(s) are...

NoteEach ink cartridge has an expiration date. When you receive an ink
expiration message, remove and replace the expired ink cartridge, and then
close the message. You can also continue printing without replacing the ink
cartridge, by selecting OK on the ink expiration message. HP recommends
replacing the expired ink cartridges. HP cannot guarantee the quality or
reliability of expired ink cartridges.
Error message: Non-HP ink
SolutionReplace the indicated ink cartridge(s) or touch OK to continue.
HP...

the Main tray, and then try the alignment again. If the alignment fails again, you
might have a defective sensor or ink cartridge; contact HP Support.
●The ink cartridge or sensor is defective. Contact HP support.
Error message: Print cartridge cradle is stuck
SolutionRemove any objects that are blocking the print head assembly.
To clear the print head assembly
1. Open the top cover, then open the paper jam door.
1Open the paper jam door to clear the print head assembly.
2. Remove any objects that are...