HP Photosmart D5363 User Manual

							
Related topics
•“
Shop for ink supplies” on page 67
•“
Replace the print cartridges” on page 54
•“
Use the print cartridge protector” on page 60
Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with the HP Photosmart. If neither your print cartridge nor the
HP Photosmart came with a print cartridge  protector, you can use an airtight plastic
container to protect your print cartridge.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP Photosmart with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
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To remove the print cartridge from the print cartridge protector
▲Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Align the print cartridges
Aligning the print cartridges ensures high-quality output. The HP Photosmart prompts you
to align and calibrate the print cartridges every time you install a new print cartridge. Make
sure you align the print cartridges when prompted to ensure excellent print quality.
NOTE: If you remove and reinstall the same print cartridge, the HP Photosmart will
not prompt you to align the print cartridges. The HP Photosmart remembers the
alignment values for that print cartridge, so you do not need to realign the print
cartridges.
To align the print cartridges from the control panel when prompted
1. Make sure you have letter or A4 unused plain white paper loaded in the input tray,
and then press  OK.
2. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
NOTE: If you have colored paper loaded in the input tray when you align the
printer, the alignment will fail. Load unused plain white paper into the input tray,
and then try the alignment again.
To align the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
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3.Click the  Device Services  tab.
4. Click  Align the Print Cartridges .
The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
To clean the print cartridges fr om the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
The Printer Toolbox  appears.
3. Click the  Device Services  tab.
4. Click  Clean the Print Cartridges .
5. Follow the prompts until you are satisfied with the quality of the output, and then click
Done .
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
Related topics
•“
Clean the print cartridge contacts” on page 62
•“
Replace the print cartridges” on page 54
Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the display
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
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Make sure you have the following materials available:
•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP Photosmart.
To clean the print cartridge contacts
1. Turn on the HP Photosmart and open the print cartridge door.
The print carriage moves to the far right side of the HP Photosmart.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP Photosmart.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP Photosmart for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8.Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
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9.Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
HP Photosmart.
Related topics
“
Clean the area around the ink nozzles” on page 64
Clean the area around the ink nozzles
If the HP Photosmart is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed
pages. Ink streaking can be corrected by cleaning around the ink nozzles as described
here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the control panel or the software you installed with the
HP Photosmart.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not touch the copper-colored co ntacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1. Turn on the HP Photosmart and open the print cartridge door.
The print carriage moves to the far right side of the HP Photosmart.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP Photosmart.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP Photosmart for mo re than 30 minutes.
4.Place the print cartridge on a piece of paper with the ink nozzles facing up.
5. Lightly moisten a clean foam rubber swab with distilled water.
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6.Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION: Do not clean the nozzle plate.
7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
8. Repeat if necessary for the other print cartridge.
9. Gently close the print cartridge door and plug the power cord into the back of the
HP Photosmart.
Related topics
“
Clean the print cartridges” on page 62
Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:
SurfaceRemedy
SkinWash the area with an abrasive soap.
White fabricWash the fabric in  cold water and use chlorine bleach.
Color fabricWash the fabric in  cold water and use sudsy ammonia.
CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.
Clean the HP Photosmart
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP Photosmart does  not require cleaning. Keep fluids away from
the control panel and the interior of the HP Photosmart.
CAUTION: To avoid damage to the exterior of the HP Photosmart, do not use
alcohol or alcohol-based cleaning products.
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TIP:You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP device. For more
information, go to: 
www.shopping.hp.com/accessories-store/printer .
Reduce energy consumption when the HP Photosmart is
off
When the HP Photosmart is off, an amount of energy is still being consumed. Energy
consumption can be lessened by enabling the Standby/Off state.
NOTE: When the HP Photosmart is in the Standby/Off state, it will take longer than
usual to turn back on.
To enable the Standby/Off state
▲ Press and hold the  On button for 3 seconds until the HP Photosmart turns off.
Turn off the HP Photosmart
To avoid damaging the HP Photosmart, you must properly shut it down by using the
On button located on the device. Do not turn the HP Photosmart off by unplugging the
power cord or turnin g off a power strip.
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10 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can also use the software that came with the HP Photosmart to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your device and purchase print cartridges.
To order genuine HP supplies for the HP Photosmart, go to 
www.hp.com/buy/supplies.
If prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the  Shop for HP Supplies  icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your device,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon fr om your desktop, click the  Start menu, point to the  HP folder,
then click  Shop for Supplies .
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Services tab, and then click
Service this device .
2.Click the  Estimated Ink Levels  tab.
3. Click  Print Cartridge Ordering Information .
The print cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized on line reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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Chapter 10
68 Shop for ink supplies
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11 Troubleshooting
This section contains the following topics:
•
Troubleshooting tips
•
Hardware setup troubleshooting
•
Software installation troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
CD/DVD print troubleshooting
•
Errors
Troubleshooting tips
This section contains the following topics:
•
Communication problems over a USB connection
•
Information on paper
•
Information on print cartridges
•
Clear paper jams
•
Troubleshoot print cartridges
Communication problems over a USB connection
NOTE: For information on communication problems involving a memory card, see
“
Memory card troubleshooting” on page 102 .
If the HP Photosmart and computer are USB-connected and are not communicating with
each other, try the following:
•Look at the display on the HP Photosmart. If the display is blank and the  On button
is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly
connected to the HP Photosmart and plugged into a power outlet. Press the  On button
to turn on the HP Photosmart.
• Check the USB cable. If you are using an older cable, it might not be working properly.
Try connecting it to another product to s ee if the USB cable works. If you experience
problems, the USB cable might need to be replaced. Also verify that the cable does
not exceed 3 meters (9.8 feet) in length.
• Check the connection from the HP Photosmart to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the HP Photosmart. Make
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Troubleshooting