HP Photosmart D5345 User Manual

							
NOTE:To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
“
Load envelopes” on page 21
Text or graphics are cut off at the edge of the page
Cause: The margins are not set correctly in your software application.
Solution:
To check your margin settings
1. Preview your print job before sending it to the HP Photosmart.
2. Check the margins.
The HP Photosmart uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP Photosmart
supports.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP Photosmart.
Cause: The size of the document you are printing is larger than the paper loaded
in the input tray.
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP Photosmart.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the HP Photosmart.
3. Check the graphics in the document to make  sure that the current size fits within
the printable area of the HP Photosmart.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
Chapter 11
100 Troubleshooting
Troubleshooting
 
						

							
TIP:Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print  Properties  dialog box.
Cause:The paper is loaded incorrectly.
Solution: If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
For more information, see:
“
Load paper” on page 17
A blank page came out while printing Cause: If you are printing black text, and a blank page comes out of the
HP Photosmart, the black print cartridge might be empty.
Solution: Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see  “
Troubleshoot print cartridges”
on page 74 .
Cause:The document you are printing contains an additional blank page.
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The HP Photosmart picked up two sheets of paper.
Solution: If the HP Photosmart has only a few sheets remaining, load more paper
in the input tray. If there is  plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“
Load paper” on page 17
Cause: The protective plastic tape was only partially removed from the print
cartridge.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
Print troubleshooting 101
Troubleshooting
 
						

							
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Ink is spraying the inside of the HP Photosmart when I print a photoCause: The borderless print settings require photo paper to be loaded in the photo
tray. You are using the wrong paper type.
Solution: Make sure you load photo paper in the photo tray before you print a
borderless print job.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
My memory card no longer works in my digital camera
•
The HP Photosmart does not read the memory card
•
The Photo light next to the memory card slots is blinking
•
The Attention light blinks when I insert my memory card
•
The photos on the memory card do not transfer to my computer
My memory card no longer works in my digital camera Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Chapter 11
102 Troubleshooting
Troubleshooting
 
						

							
Solution:Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format.
The HP Photosmart does not read the memory card
Cause: The card is inserted backwards or upside down.
Solution: Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card is not fully inserted.
Solution: Make sure you fully insert the memory card into the appropriate slot on
the HP Photosmart.
If the memory card is not inserted properly, the HP Photosmart will not respond and
the Photo light (near the memory card slots) will not turn on.
After a memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: You have inserted more than one memory  card into the memory card slots.
Solution: If you have inserted more than one memory card, remove one of the
memory cards. You can use only one memory card at a time.
Cause: The file system is corrupted.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP Photosmart is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the HP Photosmart is accessing the memory card. Wait until the
Memory card troubleshooting 103
Troubleshooting
 
						

							
light remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the HP Photosmart and card.
The Attention light blinks when I insert my memory card
Cause: The HP Photosmart has detected an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label side is up and the contacts are
facing the HP Photosmart, and then push the card forward into the appropriate slot
until the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: You have inserted more than one memory card.
Solution: Remove one of the memory cards. You can use only one memory card
at a time.
The photos on the memory card do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
Solution: Install the HP Photosmart Software that came with the HP Photosmart.
If it is installed, restart your computer.
To install the HP Photosmart Software
1. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Photosmart.
Cause: The HP Photosmart is turned off.
Solution: Turn the HP Photosmart on.
Cause:The computer is turned off.
Solution: Turn the computer on.
Cause:The HP Photosmart is not properly connected to the computer.
Solution: Check the connection from the HP Photosmart to your computer. Verify
that the USB cable is securely plugged into the USB port on the back of the
HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port
Chapter 11
104 Troubleshooting
Troubleshooting
 
						

							
on your computer. After the cable is connected properly, turn the HP Photosmart off
and then on again.
For more information on setting up the HP Photosmart and connecting it to your
computer, see the Setup Guide that came with the HP Photosmart.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD
surfaces with the HP Photosmart.
This section contains the following topics:
•
The HP Photosmart does not detect the CD/DVD holder
•
The HP Photosmart does not detect a CD/DVD on the holder
•
The HP Photosmart stalled while printing a CD/DVD
•
The image on my printed disc is cropped and there is ink on the CD/DVD holder
•
The HP Photosmart is printing on a non-printable area of my disc
•
The design is not centered on my disc
•
The ink on the CD/DVD is not drying
•
The HP Photosmart reports a CD/DVD size mismatch error
•
The CD/DVD holder is stuck in the storage area
The HP Photosmart does not detect the CD/DVD holder Cause: You might not have pushed the CD/DVD holder far enough into the CD/
DVD tray.
CD/DVD print troubleshooting 105
Troubleshooting
 
						

							
Solution:Push the CD/DVD holder forward into the CD/DVD tray until the lines on
the holder line up to the white lines on the tray. The end of the holder marked with
arrows goes into the CD/DVD tray first.
Cause: You might have inserted the CD/DVD holder back into the storage area.
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Lower the CD/DVD tray (located below the control panel).
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side
up. Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of the holder marked with arrows goes
into the CD/DVD tray first.
Cause: You might have inserted the disc directly into the CD/DVD tray without
placing it on the CD/DVD holder.
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Remove the printable disc from the CD/DVD tray and load it onto the CD/DVD
holder with the printable side up. Push the holder forward into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray. The end of the holder
marked with arrows goes in to the CD/DVD tray first.
Cause:The HP Photosmart prompts you to insert the next disc when printing
multiple CD/DVDs in a print job.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
Chapter 11
106 Troubleshooting
Troubleshooting
 
						

							
printable side up and reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray. When the HP Photosmart detects the
holder, the prompt disappears.
The HP Photosmart does not detect a CD/DVD on the holder
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a
CD/DVD onto the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
The HP Photosmart stalled while printing a CD/DVD
Cause: The HP Photosmart pulls the CD/DVD holder through the device while
printing on the CD/DVD. The holder can pr otrude about 7.5 cm (3 inches) from the
back of the device. If there is not sufficient space behind the HP Photosmart, the
holder stops and printing stalls.
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
HP Photosmart. Also, make su re that the slot on the back of the HP Photosmart is
not blocked.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD
holder to be printed, do  not flip the blue ring over the disc. The blue ring should only
be used if you are printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This
avoids ink contamination within  the device, as well as protects your discs, hands, and
clothing from stains later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder
with the printable side up. Leave the blue ring in its original location on the opposite
side of the holder from your disc, as shown below. Reinsert the holder into the CD/
CD/DVD print troubleshooting 107
Troubleshooting
 
						

							
DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
The HP Photosmart is printing on a non-printable area of my discCause: Your design is not the correct size for the CD/DVD you loaded.
Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
rings. Change the software settings accordingly to center and size your design for the
disc you are using. Refer to the documentation or the online help of the software you
are using for additional information.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
The design is not centered on my disc
Cause: Your design settings might not be correct.
Solution: Change the software settings to center and size your design for the disc
you are using. Refer to the documentation or the online help of the software you are
using for additional information.
The ink on the CD/DVD is not drying
Cause: The surface of the disc is not compatible for printing.
Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable discs normally have a white  printing surface. (Some discs also have
a silver printing surface.)
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Chapter 11
108 Troubleshooting
Troubleshooting
 
						

							
The HP Photosmart reports a CD/DVD size mismatch errorCause: The size of the CD/DVD currently loaded on the CD/DVD holder does not
match the size you specified when you started the print job from the computer.
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/
DVD holder with a CD/DVD that is the same size as specified in the print job, or
change the print settings in the software.
The CD/DVD holder is stuck in the storage area
Cause: You might have inserted the CD/DVD holder back into the storage area with
a CD/DVD loaded and the blue ring flipped over the disc.
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance.
Then, insert a flat blunt object (such as a butter knife or screwdriver) into the left corner
of the storage slot and push down on the blue ring. With the blue ring pressed down,
you should be able to pull the CD/DVD holder out of the storage slot.
Errors
This section contains the following categories of messages on your device:
•
Device messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Device messages
The following is a list of device-related error messages:
•
Carriage blocked
•
Carriage jam
•
Carriage stall
•
Firmware revision mismatch
•
Mechanism error
•
CD/DVD tray open
•
CD/DVD tray misaligned
•
Insert CD/DVD holder
•
Open CD/DVD tray
•
CD/DVD holder not found
•
CD/DVD not found
•
Two-sided printing a ccessory is missing
Carriage blocked Cause: The print carriage is blocked.
Errors 109
Troubleshooting