HP PhotoSmart D5163 User Manual

– Incorrect print cartridge installed
– Packaging materials are not removed
●If you are unable to solve the problem by using the instructions above, turn off
the printer and unplug the printer power cord. Wait 10 seconds, and then plug
it in again. Turn on the printer.
The printer does not find and display the index numbers from my memory card.
Solution
Try the following:
●Remove and reinsert the memory card.
●Turn off the printer, and then unplug the power cord. Wait about 10 seconds,
and then plug it...

The printer does not print borderless photos.
SolutionMake sure you have selected an appropriate paper size. The printer
cannot print borderless photos on all sizes of paper. For information about selecting
the paper size for borderless photos, see Select a photo layout.
Printing is very slow.
SolutionYou could have one of the following problems.
●You may be printing a project containing a high-resolution graphic, a high-
resolution photo, or a PDF. Large, complex projects containing graphics or
photos...

The document printed at an angle or is off-center.
Solution
●The paper-width guide may not be set properly. Make sure that the paper-width
guide is close to the edge of the paper without bending it.
●The paper may not be loaded correctly. Make sure the paper is correctly
oriented in the main tray. For paper loading instructions, see Load paper.
●The photo paper may not be loaded correctly. Reload the photo paper, make
sure that the photo paper is correctly oriented in the photo tray. For photo paper-...

3. Gently remove the jammed paper from the printer.
4. Replace the rear access door.
5. Plug in the printer and turn it on.
6. When you have cleared the paper jam, print your document again.
If you experience paper jams when printing on photo paper, try the following:
●Insert the photo paper as far as it will go into the photo tray.
●Load one sheet of photo paper at a time.
A blank page came out of the printer.
Solution
●Check the printer screen to see if crosses appear in the pen icons. If the crosses...

Print quality is poor.
Solution
●You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup
Printing Mode when one of the print cartridges is missing. Replace the missing
print cartridge with a new one.
●One of the print cartridges may be running out of ink. Check the printer screen
to see if crosses appear in the pen icons. Low ink level is indicated by a single
ink level bar. If a print cartridge is running low on ink, replace it. For more
information, see Inserting and replacing...

The Attention indicator light flashes red after I give a print command from the
software.
SolutionThis is normal. The printer is waiting for you to insert the CD/DVD holder
in the CD/DVD tray. For information on loading the CD/DVD tray, see Loading the
CD/DVD tray.
The CD/DVD holder is not loaded completely.
Solution
●Push the CD/DVD holder slowly into the CD/DVD tray.
●If the problem persists, stick a double stick tape on the underside of the holder,
across the center hole of the holder.
The label does...

No page came out of the printer.
SolutionThe printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see Printer specifications.
Print quality is poor.
SolutionThe photo you printed may be low resolution. For better results, set the
digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a...

This indicator...Has this meaning...
on the back cover of this guide. For more
information, see Inserting and replacing
the print cartridges
When the paper icon begins to flash,
either there is a paper jam or the printer is
out of paper.
For more information on clearing a paper
jam, see clearing a paper jam.
For information on loading paper, see
Load paper.
(continued)
HP Photosmart D5100 series User Guide 43
 

Chapter 7
44HP Photosmart D5100 series
 

8HP Support
NoteThe name of HP support services may vary by country/region.
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
–Quick Start Guide: The HP Photosmart D5100 series Quick Start Guide
explains how to set up the printer and print your first photo.
–User Guide: The User Guide is the book you are reading. This book describes
the basic features of the printer, explains how to use the printer without
connecting a computer, and contains hardware...