HP PhotoSmart C5283 User Manual

							
computer and the other into the back of the HP All-in-One. You can connect to any USB port on
the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The HP All-in-One does not print
Solution:If the HP All-in-One and computer are not communicating with each other, try the
following:
• Look at the  On light located on the front of the HP All-in-One. If it is not lit, the HP All-in-
One is turned off. Make sure the power cord is  firmly connected to the HP All-in-One and
plugged into a power outlet. Press the  On button to turn on the HP All-in-One.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Check that the HP All-in-One does not have a paper jam.
• Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any objects that
are blocking the print carriage, including any packi ng materials. Turn the HP All-in-One off
and then turn it on again.
• Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it
is, choose the appropriate setting to resume printing. For more information about accessing
the print queue, see the documentation that came with the operating system installed on
your computer.
• Check the USB cable. If you are using an older  cable, it might not be working properly. Try
connecting it to another product to see if  the USB cable works. If you experience problems,
the USB cable might need to be replaced. Also verify that the cable does not exceed 3
meters (9.8 feet) in length.
• Make sure your computer is USB ready. Some operating systems, such as Windows 95
and Windows NT, do not support USB connecti ons. Check the documentation that came
with your operating system for more information.
• Check the connection from the HP All-in-One to your computer. Verify that the USB cable
is securely plugged into the USB port on the back of the HP All-in-One. Make sure the other
end of the USB cable is plugged into a USB po rt on your computer. After the cable is
connected properly, turn the HP All-in-One off and then on again.
• If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.
Hardware setup troubleshooting 19
Troubleshooting and support
 
						

							
•Check other printers or scanners. You might  need to disconnect older products from your
computer.
• Try connecting the USB cable to another USB port on your computer. After you check the
connections, try restarting your computer.  Turn the HP All-in-One off and then on again.
• If the HP All-in-One is offline, turn the HP All-in-One off and on again. Start a print job.
• If necessary, remove and then install the softwar e you installed with the HP All-in-One again.
For more information on setting up the HP All-in-One and connecting it to your computer, see
the Setup Guide that came with the HP All-in-One.
Clear paper jams
If the HP All-in-One has a paper jam, check the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door  to release the door. Remove the door by pulling
it away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the
print mechanism. Always access and clear paper jams through the rear door.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing  it from the rollers, check the rollers
and wheels for torn pieces of paper that might  be remaining inside the device. If you do not
remove all the pieces of paper from the HP Al l-in-One, more paper jams are likely to occur.
3.Replace the rear door. Gently push the  door forward until it snaps into place.
4. Press  OK to continue the current job.
CD/DVD print troubleshooting
Use this section to solve any problems you migh t encounter while printing on CD/DVD surfaces with
the HP All-in-One.
The HP All-in-One does no t detect the CD/DVD holder
Cause:You might not have pushed the CD/DVD holder far enough into the CD/DVD tray.
Chapter 2
20 Troubleshooting and support
Troubleshooting and support
 
						

							
Solution:Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder
line up to the white lines on the tray. The end of  the holder marked with arrows goes into the
CD/DVD tray first.
Cause: You might have inserted the CD/DVD holder back into the storage area.
Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower
the CD/DVD access door (located below the control panel) to access the CD/DVD tray.
Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push
the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white
lines on the tray. The end of the holder marked  with arrows goes into the CD/DVD tray first.
Cause:You might have inserted the disc directly in to the CD/DVD tray without placing it on
the CD/DVD holder.
Solution: Remove the CD/DVD holder from the storage area below the main input tray.
Remove the printable disc from the CD/DVD tr ay and load it onto the CD/DVD holder with the
printable side up. Push the holder forward into t he CD/DVD tray until the lines on the holder line
up to the white lines on the tray. The end of t he holder marked with arrows goes into the CD/
DVD tray first.
Cause: The HP All-in-One prompts you to insert the next disc when printing multiple CD/DVDs
in a print job.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD
from the holder. Load the next disc onto the CD/DVD holder with the printable side up and
reinsert the holder into the CD/DVD tray until  the lines on the holder line up to the white lines
on the tray. When the HP All-in-One detects the holder, the prompt disappears.
CD/DVD print troubleshooting 21
Troubleshooting and support
 
						

							
The HP All-in-One does not detect a CD/DVD on the holder
Cause:You inserted the CD/DVD holder into the CD/DVD tray without loading a CD/DVD onto
the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
Cause: You might have loaded the CD/DVD upside down on the holder.
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the
CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the
lines on the holder line up to the white lines on the tray.
The HP All-in-One stalled while printing a CD/DVD
Cause: The HP All-in-One pulls the CD/DVD holder through the device while printing on the
CD/DVD. The holder can protrude about 7.5 cm (3  inches) from the back of the device. If there
is not sufficient space behind the HP All- in-One, the holder stops and printing stalls.
Solution: Ensure that there is at least 7.5 cm (3  inches) of space behind the HP All-in-One.
Also, make sure that the slot on the bac k of the HP All-in-One is not blocked.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Cause:You loaded the CD/DVD onto the CD/DVD holder incorrectly.
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be
printed, do  not flip the blue ring over the disc. Th e blue ring should only be used if you are
printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to  remove ink from the holder. This avoids ink
contamination within the device, as well as prot ects your discs, hands, and clothing from stains
later.
After the CD/DVD holder is clean and dry, load a  new printable disc onto the holder with the
printable side up. Leave the blue ring in its orig inal location on the opposite side of the holder
from your disc, as shown below. Reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray and try your print again.
The HP All-in-One is printing on a non-printable area of my disc
Cause: Your design is not the correct size for the CD/DVD you loaded.
Solution: Make sure the design you are printing is appr opriate for the size of the media loaded
in the CD/DVD holder, including the diameter of the inner and outer rings. Change the software
settings accordingly to  center and size your design for the  disc you are using. Refer to the
documentation or the online help of the softw are you are using for additional information.
Cause:You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the new disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
Chapter 2
22 Troubleshooting and support
Troubleshooting and support
 
						

							
The design is not centered on my disc
Cause:Your design settings might not be correct.
Solution: Change the software settings to center and  size your design for the disc you are
using. Refer to the documentation or the online  help of the software you are using for additional
information.
The ink on the CD/DVD is not drying
Cause: The surface of the disc is not compatible for printing.
Solution: Make sure that the CD/DVD you use is compat ible for inkjet printing. Inkjet printable
discs normally have a white printing surface. (Som e discs also have a silver printing surface.)
Cause:You might have loaded the CD/DVD upside down on the holder.
Solution: If you have already burned your content  onto the CD/DVD, you might need to burn
your contents again onto a new disc. Load the ne w disc onto the CD/DVD holder with the
printable side up. Reinsert the holder into the  CD/DVD tray until the lines on the holder line up
to the white lines on the tray and try your print again.
The HP All-in-One reports a CD/DVD size mismatch error
Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not match the
size you specified when you started the print job from the computer.
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/DVD
holder with a CD/DVD that is the same size as  specified in the print job, or change the print
settings in the software.
The CD/DVD holder is stuck in the storage area
Cause: You might have inserted the CD/DVD holder back into the storage area with a CD/
DVD loaded and the blue ring flipped over the disc.
Solution: Pull the CD/DVD holder out as far as possib le, until you feel resistance. Then, insert
a flat blunt object (such as a butter knife or screwdriver) into the left corner of the storage slot
and push down on the blue ring. With the blue ri ng pressed down, you should be able to pull the
CD/DVD holder out of the storage slot.
Print cartridge troubleshooting
If you are experiencing problems with printing, yo u might have a problem with one of the print
cartridges. For more information, see  “
Replace the print cartridges” on page 12  in this guide.
• Keep all print cartridges in the origin al sealed packages until they are needed.
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• Do not reattach the protective tape once it has been removed from the print cartridge.
Reattaching the plastic tape might damage the print cartridge. Place the print cartridge in the
HP All-in-One immediately after remo ving the plastic tape. If this is not possible, store it in a print
cartridge protector or ai rtight plastic container.
• HP recommends that you do not remove the prin t cartridges from the HP All-in-One until you
have replacement print cartri dges available to install.
• Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from t he HP All-in-One. If you improperly turn off the
HP All-in-One, the print carriage does not return  to the correct position and the print cartridges
can dry out.
Print cartridge troubleshooting 23
Troubleshooting and support
 
						

							
•Do not open the print cartridge door unless neces sary. This exposes the print cartridges to air,
which reduces the life of the print cartridges.
NOTE: If you leave the print cartridge door open for a long period of time, the HP All-in-
One will recap the print cartridges to protect them from exposure to air.
• Clean the print cartridges when you notice  a significant decrease in print quality.
TIP:You might notice a decrease in print qualit y if the print cartridges have not been used
for a long time.
• Do not clean the print cartridges unnecessarily.  This wastes ink and shortens the life of the
cartridges.
• Handle print cartridges carefully. Dropping, jarr ing, or rough handling during installation can
cause temporary printing problems. If print quality  is poor right after cartridge installation, allow
half an hour for the print cartridge to recover.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for  up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting information for common problems
• Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability  vary by device, country/region, and language.
For a list of support phone numbers, see the prin ted documentation that came with the device.
Chapter 2
24 Troubleshooting and support
Troubleshooting and support
 
						

							
3 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Product specifications
For product specifications, go  to the HP Web site at www.hp.com/support.
Paper specifications
• Main input tray capacity: Plain paper s heets: Up to 125 (20 lb./75 gsm. paper)
• Output tray capacity: Plain paper sheets: Up to 50 (20 lb./75 gsm. paper)
• Photo tray capacity: Photo paper sheets: Up to 20
NOTE: For a complete list of supported media sizes, see the printer software.
Physical specifications
•Height: 21.6 cm (8.5 inches)
• Width: 45.2 cm (17.8 inches)
• Depth: 38.5 cm (15.2 inches)
• Weight: 6.8 kg (15 pounds)
Power specifications
• Power consumption: 25 watts maximum (average printing)
• Input voltage: AC 100 to 240 V ~ 600 mA 50–60 Hz
• Output voltage: DC 32 V===375 mA, 16 V===500 mA
NOTE: Use only with the power adapter supplied by HP.
Environmental specifications
•Recommended operating temperature range: 15º to 32º C (59º to 90º F)
• Allowable operating temperature range:  5º to 35º C (41º to 95º F)
• Humidity: 15% to 80% RH non-condensing
• Non-operating (Storage) temperature range: –40º to 60º C (–4º to 122º F)
• In the presence of high electromagnetic fields, it  is possible the output from the HP All-in-One
may be slightly distorted
• HP recommends using a USB cable less than or  equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Energy Star® notice
This product is designed to reduce power c onsumption and save natural resources without
compromising product performance. It has been des igned to reduce total energy consumption both
during operation and when the device is not active.  This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the  development of energy-efficient office products.
Technical information 25
Technical information
 
						

							
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets  ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Print cartridge yield
Ink from the cartridges is used in the printing proce ss in a number of different ways, including in the
initialization process, which prepares the devic e and cartridges for printing, and in printhead
servicing, which keeps pr int nozzles clear and ink flowing smoot hly. In addition, some residual ink
is left in the cartridge after it is used. For more information, see 
www.hp.com/go/inkusage .
Visit 
www.hp.com/pageyield  for more information on estimated cartridge yields.
Regulatory notices
The HP All-in-One meets product requirements from  regulatory agencies in your country/region. For
a complete listing of regulatory notices, see the onscreen Help.
Regulatory model id entification number
For regulatory identification purposes, your pr oduct is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is  SDGOB-0731. This regulatory number should not be
confused with the marketing name (HP Photosmart  C5200 All-in-One series, etc.) or product
numbers (Q8320A, etc.).
Chapter 3
26 Technical information
Technical information
 
						

							
Warranty
Warranty 27
Technical information
 
						

							
Chapter 3
28 Technical information
Technical information