HP PhotoSmart C5183 User Manual

							I am using a cable modem without a router and I do not have IP addressesCause If you have a computer with a cable modem , a separate Local Area Network (LAN)
for your other computers, and no DHCP or router, you must use AutoIP to assign IP addresses
to the other computers and to the HP All-in-One.
Solution
To obtain an IP address for the computer with the cable modem
➔ Your Internet Service Provider (ISP) assigns 
either a static or dynamic IP address to the
computer with the cable modem.
To assign IP addresses to the remaining computers and the HP All-in-One
➔ Use AutoIP to assign IP addresses to the remaining computers and the HP All-in-One.
Do not assign a static IP address.
Clear paper jams
If the HP All-in-One has a paper jam, check the rear door.
To clear a paper jam from the rear door
1. Turn off the HP All-in-One.
2. Press in the tab on the rear door to release t
he door. Remove the door by pulling it away from
the HP All-in-One.
Caution Trying to clear a paper jam from the front of the HP All-in-One can damage
the print mechanism. Always access and cl ear paper jams through the rear door.
3. Gently pull the paper out of the rollers.
CautionIf the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that mi ght be remaining inside the device. If you
do not remove all the pieces of paper from the HP All-in-One, more paper jams are
likely to occur.
4. Replace the rear door. Gently push the door forward until it snaps into place.
5. Turn on the HP All-in-One, and then press  OK to continue the current job.
Ink cartridge messages
The following is a list of ink cartridge error messages:
● Calibration error
● Cannot print
● The following ink cartridges cannot be used af ter device initialization and must be replaced
● Ink cartridge problem
● Ink cartridge(s) are empty
● Ink cartridge(s) are expired
Chapter 2
28 HP Photosmart C5100 All-in-One series
Troubleshooting and support
 
						

							●Ink expiration near
● Non-HP ink
● Original HP ink depleted
● Print head assembly is stalled
● Print head failure
● Printer alignment failed
● Replace ink cartridges soon
● Wrong ink cartridge(s) installed
● Ink cartridge is missing, incorrectly inst alled, or not intended for your device
Calibration error Cause An incorrect type of paper is loaded in the input tray.
Solution If you have color or photo paper loaded in  the input tray when the printer aligns,
the calibration might fail. Load unused plain white  letter or A4 paper into the input tray, and
then press  OK on the control panel.
Cannot print
Cause The indicated ink cartridge(s) are out of ink.
Solution Replace the indicated ink cart ridge(s) immediately so that you can resume printing.
The HP All-in-One cannot continue printing unti l the indicated ink cartridge(s) are replaced. All
printing will stop.
For more information, see:
Replace the ink cartridges
The following ink cartridges cannot be used after device initialization and must be
replaced
Cause The wrong ink cartridge(s) are installed.
Solution The indicated ink cartridge(s) cannot be  used after the device has undergone first-
time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-
One. To find out the reorder number for all the  ink cartridges that the HP All-in-One supports,
see the printed documentation that came with the HP All-in-One.
For more information, see:
Replace the ink cartridges
Cause The ink cartridge(s) are not intended for use in this device.
Solution Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information on calling
for technical support.
Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cart ridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the  HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the  HP All-in-One, and you still receive this message
after cleaning the ink cartridge  contacts, you might have a dam aged ink cartridge. Contact HP
customer support. Go to:
www.hp.com/support
Basics Guide 29
Troubleshooting and support
 
						

							If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
For more information, see:
Replace the ink cartridges
Ink cartridge(s) are empty
Cause The indicated ink cartridge(s) are out of ink.
Solution Replace the indicated ink cartrid ge(s) with new ink cartridge(s).
For more information, see:
Replace the ink cartridges
Ink cartridge(s) are expired Cause The ink in the indicated ink cartridge(s) is at the expiration date.
Solution Each ink cartridge has an expiration date. The purpose of expiration is to protect
the printing system and to ensure ink quality. When you receive an ink cartridge(s) are expired
message, remove and replace the expired ink ca rtridge, and then close the message. You can
also continue printing without replacing the ink  cartridge, by following the instructions on the
HP All-in-One or the ink cartridge expira tion message on your computer screen. HP
recommends replacing the expired ink cartridges . HP cannot guarantee the quality or reliability
of expired ink cartridges. Device  service or repairs required as a result of using expired ink will
not be covered under warranty.
For more information, see:
● Replace the ink cartridges
● Ink cartridge warranty information
Ink expiration near
Cause The ink in the indicated ink cartridge(s) is near expiration.
Solution One or more of the ink cartrid ges are near their expiration date.
Each ink cartridge has an expiration date. The purpose of expiration is to protect the printing
system and to ensure ink quality. When you re ceive an ink cartridge(s) are expired message,
remove and replace the expired ink cartri dge, and then close the message. You can also
continue printing without replacing the ink cartrid ge, by following the instructions on the HP All-
in-One or the ink cartridge expiration message on your computer screen. HP recommends
replacing the expired ink cartridges. HP cannot  guarantee the quality or reliability of expired
ink cartridges. Device service or repairs required as a result of using expired ink will not be
covered under warranty.
For more information, see:
Replace the ink cartridges
Non-HP ink
Cause The HP All-in-One detected non-HP ink.
Solution Replace the indicat ed ink cartridge(s).
HP recommends that you use genuine HP in k cartridges. Genuine HP ink cartridges are
designed and tested with HP printers to help you  easily produce great results, time after time.
NoteHP cannot guarantee the quality or reliabi lity of non-HP ink. Printer service or
repairs required as a result of printer failu re or damage attributable to the use of non-
HP ink will not be covered under warranty.
If you believe you purchased genuine HP ink cartridge(s), go to:
Chapter 2
30 HP Photosmart C5100 All-in-One series
Troubleshooting and support
 
						

							www.hp.com/go/anticounterfeit
For more information, see:
Replace the ink cartridges
Original HP ink depletedCause The original HP ink in the indicated ink cartridge(s) has been depleted.
Solution Replace the indicated ink cartridge(s) or press  OK on the control panel to continue.
HP recommends that you use genuine HP in k cartridges. Genuine HP ink cartridges are
designed and tested with HP printers to help you  easily produce great results, time after time.
NoteHP cannot guarantee the quality or reliabi lity of non-HP ink. Printer service or
repairs required as a result of printer failu re or damage attributable to the use of non-
HP ink will not be covered under warranty.
For more information, see:
Replace the ink cartridges
Print head assembly is stalled Cause The print head assembly is blocked.
Solution Remove any objects that are bl ocking the print head assembly.
To clear the print head assembly
1. Open the ink cartridge door by lifting from  the front center of the device, until the door
locks into place.
2. Remove any objects that are blocking t he print head assembly, including any packing
materials.
3. Turn the HP All-in-One off, then turn it on again.
4. Close the ink cartridge door.
Print head failure
Cause The print head assembly or the ink delivery system has failed and the HP All-in-One
can no longer print.
Solution Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information on calling
for technical support.
Printer alignment failed
Cause An incorrect type of paper is loaded in the input tray.
Basics Guide 31
Troubleshooting and support
 
						

							SolutionIf you have color or photo paper loaded in the input tray when you align the printer,
the alignment might fail. Load unused plain white  letter or A4 paper into the input tray, and then
try the alignment again. If the alignment fails  again, you might have a defective sensor.
Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information on calling
for technical support.
Cause The print head assembly or sensor is defective.
Solution Contact HP Support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information on calling
for technical support.
Replace ink cartridges soon
Cause This warning indicates one or more ink cartridge is out of ink.
Solution You might be able to continue printing for a  short period of time with ink remaining
in the print head assembly. Replace t he indicated ink cartridge(s) or press  OK on the control
panel to continue.
For more information, see:
Replace the ink cartridges
Wrong ink cartridge(s) installed
Cause The wrong ink cartridge(s) are installed.
Solution The first time you set up and use the HP Al l-in-One, make sure to install the ink
cartridges that were shipped with your device.  The ink in these ink cartridges is specially
formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were
shipped with the HP All-in-One.
For more information, see:
Replace the ink cartridges
Ink cartridge is missing, incorrectly installed, or not intended for your device
Cause One or more ink cartridges are missing.
Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and
locked in place.
Cause One or more of the ink cartridges are not installed or are installed incorrectly.
Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and
locked in place. If the problem persists, clean the copper-colored contacts of the print
cartridges.
Cause The ink cartridge is defective or not intended for use in this device.
Solution Replace the indicated ink cart ridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the  HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the  HP All-in-One, and you still receive this message
after cleaning the ink cartridge  contacts, you might have a dam aged ink cartridge. Contact HP
customer support. Go to:
www.hp.com/support
Chapter 2
32 HP Photosmart C5100 All-in-One series
Troubleshooting and support
 
						

							If prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
For more information, see:
Replace the ink cartridges
Cause The wrong ink cartridge(s) are installed.
Solution The first time you set up and use the HP Al l-in-One, make sure to install the ink
cartridges that were shipped with your device.  The ink in these ink cartridges is specially
formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were
shipped with the HP All-in-One.
For more information, see:
Replace the ink cartridges
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at  www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
– Fast access to qualified  online support specialists
– Software and driver updates for the HP All-in-One
– Valuable HP All-in-One and troubleshoo ting information for common problems
– Proactive device updates, support alerts, and  HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support opti ons and availability vary by device, country/region, and language.
HP support by phone
For a list of support phone numbers, see  the inside back cover of this guide.
● Phone support period
● Placing a call
● After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go
to  www.hp.com/support . Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide
the following information:
●Model number (located on the label on the front of the HP All-in-One)
● Serial number (located on the back or bottom of the HP All-in-One)
● Messages that appear when the situation occurs
● Answers to these questions:
– Has this situation happened before?
– Can you re-create it?
Basics Guide 33
Troubleshooting and support
 
						

							– Did you add any new hardware or software to your computer at about the time that thissituation began?
– Did anything else occur prior to this situat ion (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be
available at the HP online support Web site:  www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for  the HP All-in-One at additional costs. Go
to  www.hp.com/support , select your country/region and langu age, then explore the services and
warranty area for information about the extended service plans.
Chapter 2
34 HP Photosmart C5100 All-in-One series
Troubleshooting and support
 
						

							3Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
System requirements
Software system requirements are located in the Readme file.
Paper specifications
This section contains information about  paper tray capacities and paper sizes.
Paper tray capacities
TypePaper weightPaper tray*Output tray†Photo tray*
Plain paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper50 (20 lb. paper)n/a
Cards110 lb. index max
(200 gsm)Up to 4025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1010n/a
Transparency filmN/AUp to 3015 or fewern/a
LabelsN/AUp to 3025n/a
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)Up to 3025Up to 20
8.5 x 11 inch (216 x 279
mm) Photo paperN/AUp to 3010n/a
* Maximum capacity.
† Output tray capacity is affected by the type  of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
* Maximum capacity.
Paper sizes
For a complete list of supported m edia sizes, see the printer software.
Print specifications
●Up to 1200 x 1200 rendered dpi black when printing from a computer
● Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi
● Print speeds vary according to the complexity of the document
● Panorama-size printing
● Method: drop-on-demand thermal inkjet
● Language: PCL3 GUI
● Duty cycle: Up to 3000 printed pages per month
Basics Guide 35
Technical information
 
						

							Copy specifications
●Copy resolution up to 1200x1200
● Digital image processing
● Up to 99 copies from original (varies by model)
● Zoom to 400%, fit to page (varies by model)
● Copy speeds vary according to  the complexity of the document
Scan specifications
●Image editor included
● Integrated OCR software automatically converts scanned text to editable text (if installed)
● Twain-compliant interface
● Resolution: up to 2400 x 4800 dpi optical (v aries by model); 19200 dpi enhanced (software)
● Color: 48-bit color, 8-bit grayscale (256 levels of gray)
● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Physical specifications
SpecificationIn the open positionIn the closed position
Height43.6 cm (17 inches)18.9 cm (7.4 inches)
Width44.6 cm (17.4 inches)44.6 cm (17.4 inches)
Depth49.9 cm (19.5 inches)38.7 cm (15.1 inches)
Weight9.5 kg (21 pounds)9.5 kg (21 pounds)
Power specifications
●Power consumption: 16 watts maximum (average printing)
● Input voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded
● Output voltage: DC 32 V===940 mA, 16 V===625mA
Environmental specifications
●Recommended operating temperature range: 15º to 32º C (59º to 90º F)
● Allowable operating temperature range : 5º to 35º C (41º to 95º F)
● Humidity: 15% to 80% RH non-condensing
● Non-operating (Storage) temperature range: –20º to 50º C (–4º to 122º F)
● In the presence of high electromagn etic fields, it is possible the output from the HP All-in-One
may be slightly distorted
● HP recommends using a USB cable less than or  equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Acoustic information
If you have Internet access, you can get acoustic information from the HP website. Go
to:  www.hp.com/support .
Environmental product stewardship program
Hewlett-Packard is committed to providing qualit y products in a environmentally sound manner. For
information on HPs Environmental produc t stewardship program, see the onscreen Help.
Chapter 3
36 HP Photosmart C5100 All-in-One series
Technical information
 
						

							Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region. For
a complete listing of regulatory notices, see the onscreen Help.
Regulatory model identification number
For regulatory identification purposes, your  product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is  SDGOB-0605-01. This regulatory number should not
be confused with the marketing name (HP Photos mart C5100 All-in-One series, etc.) or product
numbers (Q8211A, etc.).
Ink cartridge warranty information
The HP ink cartridge(s) warranty  is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered  as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
Basics Guide 37
Technical information