HP PhotoSmart C5183 User Manual

							Replace the ink cartridges
Follow these instructions when you need to replace ink cartridges.
NoteIf you are installing ink cartridges in the HP All-in-One for the first time, be
sure to use only the ink cartridges that came with the device. The ink in these
cartridges is specially formulated to mix with the ink in the print head assembly
at first-time setup.
If you do not already have replacement ink cartridges for the HP All-in-One, to order
cartridges , go to  www.hp.com/learn/suresupply . If prompted, choose your country/
region, follow the prompts to select your product, and then click one of the shopping links
on the page.
To replace the ink cartridges
1. Make sure the HP All-in-One is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.
3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One,
and then lift the latch.
If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan
(blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center
area.
1Ink cartridge latch for  the black ink cartridge
2Ink cartridge latches for the color ink cartridges
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							4. Pull the ink cartridge toward you out of its slot to remove it.
TipYou can recycle low or empty ink ca rtridges. The HP Inkjet Supplies
Recycling Program is available in ma ny countries/regions, and lets you
recycle used ink cartridges  free of charge. For more information, go to the
following Web
site:  www.hp.com/hpin fo/globalcitizenship/environ ment/recycle/inkjet.html
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, slide the ink ca rtridge into the empty slot.
Make sure that you insert  the ink cartridge into the slot that has the same shaped
icon and color as the one you are installing.
6. Press down on the gray latch until it clicks into place.
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							7. Repeat steps 2 through 5 for each ink cartridge you are replacing.
8. Close the ink cartridge door.
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
●Clean the glass
● Clean the lid backing
● Clean the exterior
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface
slows down performance and affect s the accuracy of some features.
To clean the glass
1. Turn off the HP All-in-One, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.
Caution Do not use abrasives, acetone, be nzene, or carbon tetrachloride
on the glass, since they can damage it. Do not place or spray liquid directly
on the glass. The liquid might seep under the glass and damage the device.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the HP All-in-One.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1. Turn off the HP All-in-One, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
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							3. Dry the backing with a dry, soft, lint-free cloth.
CautionDo not use paper-based wipes, as these might scratch the
backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
Caution Be careful not to spill alcohol on the glass or exterior of the HP All-
in-One, as this might damage the device.
5. Turn on the HP All-in-One.
Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
Caution To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
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							2Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration i ssues, and some operational topics. For more
troubleshooting information,  see the onscreen Help that came with your software.
This chapter also provides warranty and support in formation. For support contact information, see
the inside back cover of this guide.
Many issues are caused when the  HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the software
installation screen.
Uninstall and rein stall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might  need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application file s from your computer. Make sure to remove them
properly using the uninstall utility  provided when you installed the software that came with the HP All-
in-One.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click  Start, Settings , Control Panel .
2. Double-click  Add/Remove Programs .
3. Select the HP All-in-One, and then click  Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
Note It is important that you disconnect the HP All-in-One before restarting your
computer. Do not connect the HP All-in-One to your computer until after you have
reinstalled the software.
6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
When the software installation is complete, the  HP Digital Imaging Monitor icon appears in the
Windows system tray.
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							To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons ( Scan Picture and Scan
Document ), the software has been properly installed.
To uninstall from a Mac and then reinstall
1. Disconnect the HP All-in-One from your Mac.
2. Open the  Applications:Hewlett-Packard  folder.
3. Double-click  HP Uninstaller.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive.
6. On the desktop, open the CD-ROM and then double-click  HP All-in-One Installer.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
Hardware setup troubleshooting
Use this section to solve any problems you migh t encounter while setting up the HP All-in-One
hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not prope rly connected to a power supply.
Solution
● Make sure the power cord is firmly connected to both the HP All-in-One and the power
adaptor. Plug the power cord into a grounded power outlet, surge protector, or power
strip.
1Power connection
2Power cord and adaptor
3Grounded power outlet●If you are using a power strip, make sure the power strip is on. Or, try plugging the HP All-
in-One directly into a grounded power outlet.
● Test the power outlet to make sure it is working. Plug in an appliance that you know works,
and see if the appliance has power. If not, then there might be a problem with the power
outlet.
● If you plugged the HP All-in-One into a switched outlet, make sure the switch is on. If it is
switched to on but still does not work, then t here might be a problem with the power outlet.
CauseYou pressed the  On button too quickly.
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							SolutionThe HP All-in-One might not respond if you press the  On button too quickly. Press
the  On button once. It might take a few minutes for the HP All-in-One to turn on. If you press
the  On button again during this time, you might turn the device off.
Warning If the HP All-in-One still does not turn on, it might have a mechanical failure.
Unplug the HP All-in-One from the power outlet and contact HP. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One with my
computer
Cause The USB cable was connected before the software was installed. Connecting the
USB cable before prompted can cause errors.
Solution You must first install the software that came with the HP All-in-One before
connecting the USB cable. During installation, do  not plug in the USB cable until prompted by
the onscreen instructions.
Once you have installed the software, connecting  your computer to the HP All-in-One with a
USB cable is straightforward. Simply plug on e end of the USB cable into the back of your
computer and the other into the back of the HP All-in-One. You can connect to any USB port
on the back of your computer.
For more information on installing the software and connecting the USB cable, see the Setup
Guide that came with the HP All-in-One.
The display shows the wrong language
Solution You can change the language settings at any time from the  Preferences menu.
To set your language and country/region
1. Press  Setup.
2. Press 
 to highlight  Preferences , and then press  OK.
3. Press 
 to highlight  Set Language , and then press  OK.
4. Press 
 to scroll through the languages. When  the language you want to use appears,
press  OK.
5. When prompted, press 
 to highlight  Yes or No, and then press  OK.
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							6. Press  to highlight Set Country/Region , and then press OK.
7. Press 
 to scroll through the countries/regions.  When the country/region you want to use
appears, press  OK.
8. When prompted, press 
 to highlight  Yes or No, and then press  OK.
The wrong measurements are showing in menus on the display
Cause You might have selected the incorrect country/region when setting up the HP All-in-
One. The country/region you select determi nes the paper sizes shown on the display.
Solution To change the country/region, you must  reset the language settings. You can
change the language settings at any time from the  Preferences menu.
I received a message on the display that the printer alignment failed
Cause The incorrect type of paper is loaded in the input tray (for example, colored paper,
paper with text on it or, certain recycled paper).
Solution Load unused plain white letter or A4 paper into the input tray, and then try the
alignment again.
If the alignment fails again, you might have a  defective sensor on the print head assembly.
Contact HP Support. Go to  www.hp.com/support. If prompted, choose your country/region,
and then click  Contact HP for information on calling for technical support.
I received a message on the display about a paper jam or a blocked print head assembly
Solution If either a paper jam or blocked print head assembly error message appears on the
display, there might be some packing material  inside the HP All-in-One. Open the ink cartridge
door, and check for obstructions in the devic e. Remove any packing materials or other
obstructions.
The HP All-in-One does not print
Cause The HP All-in-One and computer are not communicating with each other.
Solution Check the connection between the HP All-in-One and computer.
CauseThere might be a problem with one or more of the ink cartridges.
Solution Check that the ink cartridges are installed properly and have ink.
CauseThe HP All-in-One might not be turned on.
Solution Look at the display on the HP All-in -One. If the display is blank and the  On button
is not lit, the HP All-in-One is turned off. Make  sure the power cord is firmly connected to the
HP All-in-One and plugged into a power outlet. Press the  On button to turn on the HP All-in-
One.
Cause The HP All-in-One might be out of paper.
Solution Load paper in the input tray.
Network troubleshooting
This section contains network troubleshooting inform ation for the HP All-in-One. Specific information
is provided for installation  and configuration issues.
● The computer is unable to discover the HP All-in-One
● I received a System Requirements Error: No TCP/IP
● The Printer not Found screen appears during installation
● I am using a cable modem without a router and I do not have IP addresses
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							The computer is unable to discover the HP All-in-OneCause Cables are not connected properly.
Solution Check the following cables to  ensure they are connected properly.
● Cables between the HP All-in-One and the hub or router
● Cables between the hub or router and your computer
● Cables to and from your modem or HP Al l-in-One Internet connection (if applicable)
CauseYour Local Area Network card (LAN card) is not set up properly.
Solution Make sure that your LAN card is set up properly.
To check your LAN card (Windows)
1. Right-click  My Computer.
2. In the  System Properties  dialog box, click the  Hardware tab.
3. Click  Device Manager .
4. Make sure your card shows up under  Network Adapters.
5. Refer to the documentation that came with your card.
To check your LAN card (Mac)
1. Click the  Apple icon on the Menu bar.
2. Select  About This Mac  and then click More Info.
The System Profiler is displayed.
3. In the  System Profiler , click Network .
Make sure your LAN card appears in the list.
Cause You do not have an active network connection.
Solution Check to see if you have an active network connection.
To see if you have an active network connection
➔ Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack
on the back of the HP All-in-One. The lights indicate the following:
a. Top light: If this light is a solid green, th
e device is properly connected to the network,
and communications have been established. If the top light is off, there is no network
connection.
b. Bottom light: This yellow  light flashes when data is being sent or received by the
device over the network.
To establish an active network connection
1. Check the cable connections from the HP A ll-in-One to your gateway, router, or hub to
ensure connections are secure.
2. If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the  On button on the control panel to turn the HP All-in-One off, and press
it again to turn the device on. Also, turn off the power on your router or hub, and then turn
it on again.
I received a System Requirements Error: No TCP/IP
Cause Your Local Area Network (LAN) card (NIC) is not installed properly.
Solution Make sure your LAN card is installed properly and set up for TCP/IP. See the
instructions that came  with your LAN card.
The Printer not Found screen appears during installation
Cause The HP All-in-One is not turned on.
Solution Turn on the HP All-in-One.
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							CauseYou do not have an active network connection.
Solution Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the  On button on the control panel to turn the HP All-in-One off, and press
it again to turn the device on. Also, turn off the power on your router or hub, and then turn
it on again.
2. Check the cable connections from the HP A ll-in-One to your gateway, router, or hub to
ensure connections are secure.
3. Make sure the HP All-in-One is connecte d to the network with a CAT-5 Ethernet cable.
CauseCables are not connected properly.
Solution Check the following cables to  ensure they are connected properly:
● Cables between the HP All-in-One and the hub or router
● Cables between the hub or router and your computer
● Cables to and from your modem or HP Al l-in-One Internet connection (if applicable)
CauseA firewall, anti-virus, or anti-spyware app lication is preventing the HP All-in-One from
accessing your computer.
Solution Temporarily disable the firewall, anti-viru s, or anti-spyware, and uninstall and then
reinstall the HP All-in-One software. You can re-enable your firewall, anti-virus, or anti-spyware
application after installation is complete. If  you see firewall pop-up messages, you must accept
or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause A Virtual Private Network (VPN) is prevent ing the HP All-in-One from accessing your
computer.
Solution Try temporarily disabling the VPN bef ore proceeding with the installation.
NoteThe HP All-in-One functionality will  be limited during VPN sessions.
CauseThe Ethernet cable is not plugged in to the router, switch, or hub, or the cable is
defective.
Solution Try reinserting the cables. Or, if necessary, try a different cable.
CauseThe HP All-in-One is assigned an AutoIP address instead of DHCP.
Solution This indicates that the HP All-in-One is not connected properly to the network.
Check the following:
● Make sure all cables are connected properly and securely.
● If the cables are connected properly, your access point, router, or home gateway might
not be sending an address. If this is the case, you might need to reset the device.
● Make sure the HP All-in-One is on the correct network.
Cause The HP All-in-One is on the wrong subnet or gateway.
Solution Print a network configuration page, and verify that the router and HP All-in-One are
on the same subnet and gateway.
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