HP Photosmart B8553 User Manual

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system
tray.
To uninstall and reinstall the software (Mac)
1. Disconnect the HP Photosmart from your Mac.
2. Double-click the  Applications:Hewlett-Packard  folder.
3. Double-click  HP Uninstaller .
Follow the onscreen  instructions.
4. After the software is uninstalled, restart your computer, and then empty the Trash.
5. To reinstall the software , insert the HP Photosmart CD-ROM into your computer’s...

Solution 2: Reset the product
Solution:Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the  On button too quickly. Press the  On button once. It
might take a few minutes for the product to turn on. If you press the  On...

For more information on installing the software and connecting the USB cable, see the Start Here guide that
came with the product.
Cause:The USB cable was connected before the software was installed. Connecting the USB cable before
you are prompted can cause errors.
After setting up the prod uct, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the...

Solution 4: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The product might have been out of paper.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run (or click  Accessories , and then Run).
2. In the  Run dialog box, enter...

Clear paper jams
In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door.
To clear a paper jam from the rear door
1.Remove the door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from  the rollers, check the rollers and wheels for
torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper
from the product, more paper jams...

Solution 2: Load paper in the input tray
Solution:Load paper in the input tray.
For more information, see:
• Paper basics on page 4
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have select ed the correct printer in your software application.
TIP:You can set the product as the default printer to ensure that the printer is automatically selected when
you select  Print in the  File menu of your...

If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:A print job might remain in the queue after it has been cancelled. The cancelled print job jams the
queue and prevents the next print job from printing.
To delete a print job (Windows)
1. On the Windows taskbar, click  Start, and then click  Control Panel.
2. Click  Printers  (or double-click  Printers and Faxes ).
NOTE:In Windows Vista, you may need to select  Hardware and Sound...

Solution 9: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the USB cable is securely
plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into
a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the product,
check...

If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
• If you are printing from a computer, make sure the  Paper Source (Windows) or Source (Mac) setting in the
printer driver is set to the correct paper tray.
For more information,  see the onscreen Help.
Cause: The paper type or print quality settings were set incorrectly.
If this...

•Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution:Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug
in the power cord. Turn on the product.
Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution: Try printing another  document from the same soft ware application. If this works, then...