HP Photosmart B109c User Manual

◦Check the estimated ink levels in the cartridges.
◦Check if the cartridge corresponding to the streaked bar has the orange tab
removed.
◦Reinstall the cartridge and make sure all of the cartridges are properly
installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the
cartridge corresponding to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue,
contact HP support for...

• If the text is smeared, check if the paper is curled, clean the printhead, and then
print this diagnostic page again.
Figure 10-7 Sample text area - streaks or smears
4.Look at the alignment pattern above the color bars. The lines should be straight and
sharp.
Figure 10-8 Alignment pattern - expected result
If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 10-9 Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality...

11 Solve a problem
This section contains the following topics:
•
HP support
•
Setup troubleshooting
•
Print troubleshooting
•
Print quality troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Errors
HP support
•HP support by phone
•
Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the...

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Photosmart B109 series)
•Model number (located near the cartridge access area)
[[[[[
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about...

Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the product software is installed on the computer. If you connected the
product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already...

Solution 1: Check the power cord
Solution:
•Make sure you are using the power cord that came with the product.
•Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
  
1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•Test the power outlet to make sure it is...

Solution 3: Press the On button more slowly
Solution:The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: 
www.hp.com/support. If prompted, choose your...

Solution 1: Press the On button to turn on the product
Solution:Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause:The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution:Check your computer...

The wrong measurements are showing in menus on the display
Solution:Change the language setting.
To set your language and country/region
1.Press the button next to Copy on the Home screen.
The Copy Menu appears.
2.Press the top-right, middle-left, and bottom-left buttons in sequence.
The Basic Settings menu appears.
3.Press the button next to Set Language.
4.Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the languages. When the language you want to use is...

4.Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
5.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE:If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and...