HP Photosmart B109A User Manual

Solution 1: Install the HP Photosmart Software
Solution:Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the setup instructions that came with the
product.
Cause:The HP Photosmart Software was not installed.
If...

•File not found
•
Invalid file name
•
Supported file types for the product
•
File corrupted
Error reading or writing the file
Solution:Check to see if you have the right folder and file name.
Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the...

Cause:There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions.
•
Solution 1: Reinsert the memory card in the product
•
Solution 2: Reformat the memory card in your digital camera.
Solution 1:...

•Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is damaged
•
Card is not fully inserted
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory card and reinsert it...

Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
If this did not solve the issue,...

Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will...

Ink is drying
Solution:Leave the sheet in the paper tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Cartridges in wrong slot
•
General...

Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“
Replace the cartridges” on page 44
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on...

If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•“
Order ink supplies” on page 46
•“
Replace the cartridges” on page 44
Cause:The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then...

Cause:The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Close the print carriage latch
•
Solution 3: Clean the electrical contacts
•
Solution 4: Replace the ink...