HP Photosmart B109A User Manual

Check cartridges
Follow these steps.
•
Step 1: Make sure you are using genuine HP ink cartridges
•
Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP ink cartridges
Solution:Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP...

Step 2: Load the stack of paper correctly
Solution:Remove the stack of paper from the paper tray, reload the paper, and
then slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not leave unused photo paper in the paper tray. The paper might start
to curl, which could reduce the quality of your printout. For best results, do not
allow printed photos to stack up in the paper tray.
For more information, see:
“
Load media” on page 12
Cause:The paper was loaded incorrectly....

Step 2: Clean the printhead
Solution:If the previous step did not resolve the issue, try cleaning the printhead.
To clean the printhead from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer...

To select a print speed or quality
1.Make sure you have paper loaded in the paper tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Paper Type drop-down list, select the type of paper that you have loaded.
7.In the Print...

Print quality troubleshooting
Use this section to solve these print quality problems:
•
Photo printouts are hazy, blurry, or have inaccurate color
Photo printouts are hazy, blurry, or have inaccurate color
Solution:For best photo color quality, do not allow printouts to stack on top of
photos in the paper tray.
Cause:When printouts are stacked on top of a photo before the ink is completely
dry, some color distortion may occur in the photo.
Memory card troubleshooting
Use this section to solve these...

If this did not solve the issue, try the next solution.
Step 3: Reformat the memory card in your digital camera
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously...

sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:The product was not properly connected to the computer.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scanned image is incorrectly cropped
•
Scanned image shows dotted lines instead...

Text format is incorrect
Solution:Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following...

Copy troubleshooting
Use this section to solve these copy problems:
•
Resize to Fit is not working as expected
Resize to Fit is not working as expected
Try the following solutions.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement...

Product messages
The following is a list of product-related error messages:
•
Firmware revision mismatch
•
Memory is full
•
Scanner failure
•
Improper shutdown
•
Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The revision number of the product firmware did not match the revision
number of the software....