HP PhotoSmart A717 User Manual

							8Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●Printer hardware problems
●Printing problems
●Bluetooth printing problems
●Error messages
For troubleshooting information about using the printer software and printing from a
computer, see the electronic Help. For information about viewing the electronic Help,
see Find more information.
Printer hardware problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
NoteIf you want to connect the printer to a computer with a USB cable, HP
recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less
in length.
The On light is flashing green but the printer is not printing.
Solution
●If the printer is turned on, it is initializing. Wait for it to finish.
●If the printer is turned off, and the optional HP Photosmart Internal Battery is
installed, the battery is charging.
The Attention light is flashing red.
CauseThe printer requires attention. Try the following solutions.
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							Solution
●Check the printer screen for instructions. If you have a digital camera connected
to the printer, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Be careful not to touch the contacts inside the printer
or on the battery. Wait about 10 seconds, and then reinstall the battery. Plug in
the power cord (optional). Turn on the printer.
●If the Attention light continues to flash red, go to www.hp.com/support or contact
HP support.
The buttons on the control panel do not respond.
CauseA printer error has occurred. Wait for about a minute to see if the printer
resets. If it does not, try the following solutions.
Solution
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Be careful not to touch the contacts inside the printer
or on the battery. Wait about 10 seconds, and then reinstall the battery. Plug in
the power cord (optional). Turn on the printer.
●If the printer does not reset and the control panel buttons still do not respond,
go to www.hp.com/support or contact HP support.
The printer does not find and display the photos on my memory card.
Solution
The memory card may contain file types the printer cannot read directly from the
memory card.
– Save the photos to a computer, and then print them from the computer. For
more information, see the camera documentation or the electronic Help.
– The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of supported
file formats, see Printer specifications. For instructions on setting the digital
camera to save photos in specific file formats, see the documentation that came
with the camera.
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							The printer is plugged in, but it will not turn on.
Solution
●The printer may have drawn too much power.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Be careful not to touch the contacts inside the printer
or on the battery. Wait about 10 seconds, and then reinstall the battery. Plug in
the power cord (optional). Turn on the printer.
●Make sure the printer is plugged into a working electrical outlet.
The optional HP Photosmart Internal Battery is installed in the printer, but the
printer will not turn on using battery power.
CauseThe battery may need to be charged.
Solution
●Plug in the printer power cord to charge the battery. The On light flashes green
to indicate that the battery is charging.
●If the battery is charged, try removing and reinstalling the battery.
The optional HP Photosmart Internal Battery is installed in the printer, but it will
not charge.
Solution
●Turn off and unplug the printer. Open the battery compartment cover. Remove
the battery and reinstall it. Be careful not to touch the contacts on the inside of
the battery compartment or on the battery. For more information on how to install
the battery, see the documentation that came with the battery.
●Check that the printer power cord is securely connected to both the printer and
the power source. When the printer is turned off, the On light flashes green to
indicate that the battery is charging.
●Turn on the printer. The battery charging icon, a lightning bolt, flashes above
the battery icon on the printer screen to indicate that the battery is charging.
●An empty battery should fully charge in approximately four hours when the
printer is not in use. If the battery still does not charge, replace it.
The printer makes noises when I turn it on, or starts making noises after sitting
unused for a while.
SolutionThe printer may make noises after long periods of inactivity
(approximately 2 weeks) or when its power supply has been interrupted and then
restored. This is normal operation. The printer is performing an automatic
maintenance procedure to ensure it produces the best quality output.
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							Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
The printer does not print borderless photos when I print from the control panel.
CauseThe borderless printing option may be turned off.
SolutionTo turn on borderless printing, follow these steps:
1. Press Menu.
2. Select Preferences, and then press OK.
3. Select Borderless, and then press OK.
4. Select On, and then press OK.
Paper does not feed into the printer correctly.
Solution
●Make sure that the paper-width guide fits close to the edge of the paper without
bending the paper.
●There may be too much paper loaded in the input tray. Remove some paper
and try printing again.
●If sheets of photo paper stick together, try loading one sheet at a time.
●If you are using the printer in an extremely high or low humidity environment,
insert the paper as far as it will go into the input tray, and load one sheet of
photo paper at a time.
●If you are using photo paper that is curled, place the paper in a plastic bag and
gently bend it in the opposite direction of the curl until the paper lies flat. If the
problem persists, use paper that is not curled. For information about proper
storage and handling of photo paper, see Maintain the quality of photo paper.
●The paper may be too thin or too thick. Try using HP-designed photo paper. For
more information, see Choose the right paper.
The photo printed at an angle or is off-center.
Solution
●The paper may not be loaded correctly. Reload the paper, making sure that the
paper is correctly oriented in the input tray and that the paper-width guide fits
close to the edge of the paper. For paper-loading instructions, see Choose and
load paper.
●The print cartridge may need to be aligned. For more information, see Align the
print cartridge.
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							No page came out of the printer.
Solution
●The printer may need attention. Read the printer screen for instructions.
●The power may be off or there may be a loose connection. Make sure that the
power is on and the power cord is securely connected. If you are using battery
power, make sure the battery is correctly installed.
●You may not have any paper in the input tray. Check that paper is loaded
correctly in the input tray. For paper-loading instructions, see Choose and load
paper.
●The paper may have jammed while printing. See the following section for
instructions on clearing a paper jam.
The paper jammed while printing.
SolutionCheck the printer screen for instructions. To clear a paper jam, try the
following solutions.
●If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●If the paper did not come part way through the front of the printer, try removing
it from the back of the printer:
– Remove the paper from the input tray, and then pull down on the input tray
to open it fully to a horizontal position.
– Gently pull the jammed paper to remove it from the back of the printer.
– Lift the input tray up until it snaps back into paper-loading position.
●If you cannot grasp the edge of the jammed paper to remove it, try the following:
– Turn off the printer.
– If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the
power cord back in.
– If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Be careful not to touch the
contacts inside the printer or on the battery. Wait about 10 seconds, and
then reinstall the battery. Plug in the power cord (optional).
– Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
●Press OK to continue.
TipIf you experience paper jams while printing, try loading one sheet of
photo paper at a time. Insert the paper as far as it will go into the input tray.
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							A blank page came out of the printer.
Solution
●Check the ink level from the printer menu. Press Menu, select Tools, select
Cartridge, and then select Cartridge status. If the print cartridge is out of ink,
replace it. See Replace the print cartridge. Print a test page to check the print
cartridge. See Print a test page.
●You may have begun printing and then cancelled the process. If you cancelled
the process before the photo started printing, the printer may have already
loaded paper in preparation for printing. The next time you print, the printer will
eject the blank page before starting the new printing project.
The photo did not print using the printers default print settings.
SolutionYou may have changed the print settings for the selected photo. Print
settings you apply to an individual photo override the printers default print settings.
Discard all print settings that have been applied to an individual photo by deselecting
the photo. For more information, see Select multiple photos.
The printer ejected the paper when preparing to print.
CauseThe printer might be in direct sunlight, which affects the operation of the
automatic paper sensor.
SolutionMove the printer out of direct sunlight.
Print quality is poor.
Solution
●Make sure you have selected the correct paper type. See To change the paper
type.
●Make sure the print quality setting is set to Best quality. See Set print quality.
●Turn the Photo Fix feature on or off. See Improve the quality of your photos.
●The print cartridge may be running out of ink. Check the ink level from the printer
menu. Press Menu, select Tools, select Cartridge, and then select Cartridge
status. Replace the cartridge if necessary. For more information, see Replace
the print cartridge.
●
If you used the 
 button on the printer control panel to magnify the photo, you
may have magnified it too much. Press 
.
●You may have selected a low-resolution setting on the digital camera when you
took the photo. For better results in the future, set the digital camera to a higher
resolution.
●Make sure you are using the right type of photo paper for the project. Use HP
Advanced Photo paper for best results when printing 10 x 15 cm (4 x 6 inch)
and 13 x 18  (5 x 7 inch) photos. For more information, see Choose the right
paper.
●You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing forward.
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							●The print cartridge may need to be cleaned. For more information, see
Automatically clean the print cartridge.
●The print cartridge may need to be aligned. For more information, see Align the
print cartridge.
●Do not let photos stack in the output tray. The printed surface of your photos
needs to be left exposed to the air for up to 5-10 minutes after printing. Do not
place photos in an album until they have fully developed.
The photos I selected for printing in the digital camera do not print.
SolutionSome digital cameras let you mark photos for printing both in the
cameras internal memory and on the memory card. If you mark photos in the internal
memory, and then move photos from the cameras internal memory to the memory
card, the marks do not transfer. Mark photos for printing after you transfer them from
the digital cameras internal memory to the memory card.
Photos will not print from an iPod.
CauseYou may have saved your photos to the iPod in low resolution.
SolutionPhotos must be stored in high resolution for the printer to recognize them.
Check your iPod documentation for information on changing the resolution setting.
When I print photos I see unexpected results.
CausePhoto Fix is on and the HP Real Life Technologies are adjusting for red-
eye, brightening, focus, and contrast.
SolutionTurn off Photo Fix. See Perfect photos automatically using Photo Fix.
Bluetooth printing problems
Before contacting HP support, read this section for troubleshooting tips, or go to the
online support services at www.hp.com/support. Be sure to also read the documentation
that came with your HP Bluetooth wireless printer adapter (if you are using one) and your
device with Bluetooth wireless technology.
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							My Bluetooth device cannot find the printer.
Solution
●Make sure the HP Bluetooth wireless printer adapter is plugged into the camera
port on the front of the printer. The light on the adapter flashes when the adapter
is ready to receive data.
●Bluetooth Visibility may be set to Not visible. Change this setting to Visible
to all as follows:
– Press Menu to display the printer menu.
– Select Tools, and then press OK.
– Select Bluetooth, and then press OK.
– Select Visibility, and then press OK.
– Select Visible to all, and then press OK.
●Bluetooth Security level may be set to High. Change this setting to Low as
follows:
– Press Menu to display the printer menu.
– Select Tools, and then press OK.
– Select Bluetooth, and then press OK.
– Select Security level, and then press OK.
– Select Low, and then press OK.
●The passkey (PIN) that the device with Bluetooth wireless technology is using
for the printer may be incorrect. Make sure the correct passkey for the printer
is entered in the device with Bluetooth wireless technology.
●You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
No page came out of the printer.
SolutionThe printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see Specifications.
Print quality is poor.
SolutionThe photo you printed may be low resolution. For better results, set the
digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a high-quality print.
The photo printed with borders.
SolutionThe printing application installed on your device with Bluetooth wireless
technology may not support borderless printing. Contact the vendor of the device,
or go to their support Web site to obtain the latest updates for the printing application.
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							My computer cannot set the device name using the Bluetooth wireless connection.
SolutionUse a USB cable to connect your computer to the printer in order to set
the printer Bluetooth device name using the printer Toolbox. The printer software
must already be installed on the computer. See Install the software and the electronic
Help.
Error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
The following error messages may appear on the printer screen. Follow the instructions
to resolve the problem.
Error message: Paper jam. Clear jam then press OK.
SolutionTry the following steps to clear the paper jam:
●If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●If the paper did not come part way through the front of the printer, try removing
it from the back of the printer:
– Remove the paper from the input tray, and then pull down on the input tray
to open it fully to a horizontal position.
– Gently pull the jammed paper to remove it from the back of the printer.
– Lift the input tray up until it snaps back into paper-loading position.
●If you cannot grasp the edge of the jammed paper to remove it, try the following:
– Turn off the printer.
– If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the
power cord back in.
– If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, and
then reinstall the battery. Plug in the power cord (optional).
– Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
●Press OK to continue.
Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, and then press OK and try printing again. If this does
not work, go to www.hp.com/support or contact HP support.
Error message: Cartridge is not compatible. Use appropriate HP cartridge.
SolutionReplace the print cartridge with one that is compatible with the printer.
For more information, see Replace the print cartridge.
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							WarningDo not touch the copper-colored contacts inside the print cartridge
compartment or on the print cartridge.
Error message: Print cartridge cradle is stuck. Clear jam then press OK.
SolutionFollow these steps to clear any obstruction in the path of the print
cartridge cradle:
1. Remove any jammed paper from the input or output trays.
2. Turn the printer off and then on again.
Error message: Cartridge service station is stuck.
SolutionThe print cartridge service station is the component located beneath the
print cartridge cradle that wipes and caps the print cartridge for storage. Follow these
steps to clear the obstruction blocking the print cartridge service station:
1. Remove any jammed paper from the input and output trays.
2. Turn the printer off and then on again.
Error message: Photo is corrupted
CauseWhile the printer was printing from a memory card, either another memory
card was inserted or a USB device was connected to the front camera port.
SolutionInsert only one memory card at a time. Do not insert a USB device while
the printer is printing from a memory card. Your photo is not corrupted.
CauseThe indicated photo is corrupted on the inserted memory card.
SolutionSelect and print a different photo, or insert a different memory card.
Error message: Card access error. See user manual.
CauseA card access error may indicate that an xD-Picture Card memory card is
in a write-protected condition. xD-Picture Card memory cards have a special
protection feature to ensure that your pictures are kept safe.
NoteDuring this condition, you can still use the printer for printing and
saving photos from the xD-Picture Card to a secure location, such as the
computer hard drive.
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