HP PhotoSmart A717 User Manual

8Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●Printer hardware problems
●Printing problems
●Bluetooth printing problems
●Error messages
For troubleshooting information about using the printer software and printing from a
computer, see the electronic Help. For information about viewing the electronic Help,
see...

Solution
●Check the printer screen for instructions. If you have a digital camera connected
to the printer, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is...

The printer is plugged in, but it will not turn on.
Solution
●The printer may have drawn too much power.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Be careful not to touch...

Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
The printer does not print borderless photos when I print from the control panel.
CauseThe borderless printing option may be turned off.
SolutionTo turn on borderless printing, follow these steps:
1. Press Menu.
2. Select Preferences, and then press OK.
3. Select Borderless, and then press OK.
4. Select On, and then press OK.
Paper does not feed into the...

No page came out of the printer.
Solution
●The printer may need attention. Read the printer screen for instructions.
●The power may be off or there may be a loose connection. Make sure that the
power is on and the power cord is securely connected. If you are using battery
power, make sure the battery is correctly installed.
●You may not have any paper in the input tray. Check that paper is loaded
correctly in the input tray. For paper-loading instructions, see Choose and load
paper.
●The paper may have...

A blank page came out of the printer.
Solution
●Check the ink level from the printer menu. Press Menu, select Tools, select
Cartridge, and then select Cartridge status. If the print cartridge is out of ink,
replace it. See Replace the print cartridge. Print a test page to check the print
cartridge. See Print a test page.
●You may have begun printing and then cancelled the process. If you cancelled
the process before the photo started printing, the printer may have already
loaded paper in preparation for...

●The print cartridge may need to be cleaned. For more information, see
Automatically clean the print cartridge.
●The print cartridge may need to be aligned. For more information, see Align the
print cartridge.
●Do not let photos stack in the output tray. The printed surface of your photos
needs to be left exposed to the air for up to 5-10 minutes after printing. Do not
place photos in an album until they have fully developed.
The photos I selected for printing in the digital camera do not print....

My Bluetooth device cannot find the printer.
Solution
●Make sure the HP Bluetooth wireless printer adapter is plugged into the camera
port on the front of the printer. The light on the adapter flashes when the adapter
is ready to receive data.
●Bluetooth Visibility may be set to Not visible. Change this setting to Visible
to all as follows:
– Press Menu to display the printer menu.
– Select Tools, and then press OK.
– Select Bluetooth, and then press OK.
– Select Visibility, and then press OK.
– Select...

My computer cannot set the device name using the Bluetooth wireless connection.
SolutionUse a USB cable to connect your computer to the printer in order to set
the printer Bluetooth device name using the printer Toolbox. The printer software
must already be installed on the computer. See Install the software and the electronic
Help.
Error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
The following error...

WarningDo not touch the copper-colored contacts inside the print cartridge
compartment or on the print cartridge.
Error message: Print cartridge cradle is stuck. Clear jam then press OK.
SolutionFollow these steps to clear any obstruction in the path of the print
cartridge cradle:
1. Remove any jammed paper from the input or output trays.
2. Turn the printer off and then on again.
Error message: Cartridge service station is stuck.
SolutionThe print cartridge service station is the component located...