HP PhotoSmart A526 User Manual

							Chapter 8
60 Shop for ink supplies
 
						

							9 HP support and warranty
This section contains information on the following:
•
Check the HP support Web site first
•
HP support by phone
•
HP Warranty
•
Additional warranty options
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
2.For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
3.If you do not find the information you need online, call HP support. Support options
and availability vary by device, country/region, language, and phone support period.
HP support by phone
For a list of support phone numbers, see the phone number list in the printed
documentation.
This section contains information on the following:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support. Standard phone company charges apply.
HP support and warranty 61
 
						

							Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time
that this situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Chapter 9
62 HP support and warranty
 
						

							HP Warranty
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
HP Warranty 63
 
						

							Chapter 9
64 HP support and warranty
 
						

							10 Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
•
System requirements
•
Printer specifications
System requirements
Operating System
Windows XP Home, XP Professional, x64 Edition, or Vista
Processor
•Windows XP Home & XP Professional: Any Intel® Pentium® II, Celeron®, or compatible
processor, 233 MHz (Pentium III, 300 MHz or higher recommended)
•x64 Edition: Pentium 4 with Intel EM64T support
•Vista: 800 MHz 32-bit (x86) or 64-bit processor (1 GHz or higher recommended)
RAM
•Windows XP Home & XP Professional: 128 MB (256 MB or higher recommended)
•x64 Edition: 256 MB (512 MB or higher recommended)
•Vista: 512 MB (1 GB or higher recommended)
Free Disk Space
400 MB
Video Display
SVGA 800 x 600, 16-bit color (32–bit color recommended)
Optical Drive
CD-ROM or DVD-ROM
Browser
Microsoft
® Internet Explorer® 5.01 Service Pack 2 or higher
Connectivity
•Available USB port and USB cable
•Internet access recommended
Printer specifications
Media Types
HP Advanced Photo Paper (recommended)
Cards (index, A6, L-size)Paper Tray
One 10 x 15 cm (4 x 6 inches) photo paper tray
Media Sizes
Photo paper 10 x 15 cm (4 x 6 inches)Paper Tray Capacity
Specifications 65
 
						

							Photo paper with tab 10 x 15 cm with 1.25 cm
tab (4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm
tab (3.5 x 5 inches with 0.5 inch tab)
Supported only when printing from a computer:
Hagaki, 101 x 203 mm (4 x 8 inches), Panorama
photo paper 10 x 30 cm (4 x 12 inches).20 sheets of photo paper, maximum thickness
292 µm (11.5 mil) per sheet
10 sheets of 10 x 30 cm (4 x 12 inches) photo
paper for panoramic printing
Margins
Borderless printing: Top 0.0 mm (0.0 inch);
Bottom 12.5 mm (0.50 inch); Left/right 0.0 mm
(0.0 inch)
Bordered printing: Top 3 mm (0.12 inches);
Bottom 12.5 mm (0.50 inches); Left/right 3 mm
(0.12 inches)Print Cartridge
HP 110 Tri-color Inkjet print cartridge
Visit www.hp.com/pageyield/ for information on
estimated cartridge yields.
Connectivity
USB 2.0 full-speed: Windows XP Home,
XP Professional, or x64 Edition
HP recommends that the USB cable be less
than 3 meters (10 feet) in length
PictBridge: Using the front camera portEnvironmental Specifications: In the
presence of high electromagnetic fields, it is
possible that the output may be slightly
distorted.
Maximum during operation: 5–40° C (41–
104° F), 5–90% RH
Recommended during operation: 15–35 ° C
(59–95° F), 20–80% RH
Power Consumption
U.S.
Printing: 14.46 W
Idle: 8.67 W
Off: 6.63 W
International
Printing: 13.56 W
Idle: 8.41 W
Off: 7.19 WPower Supply Model Number
HP Part # 0957–2121 (North America),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
HP Part # 0957–2120 (Rest of world),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
Chapter 10
(continued)
66 Specifications
 
						

							11 Regulatory and environmental
information
The following regulatory and environmental information applies to the HP Photosmart
A520 series printers.
•
Regulatory notices
•
Environmental product stewardship program
Regulatory notices
The following regulatory notices apply to the HP Photosmart A520 series printers.
•
FCC statement
•
LED indicator statement
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about power cord
•
Notice to users in Korea
•
Notice to users in the European Economic Area
Regulatory and environmental information 67
 
						

							FCC statement
LED indicator statement
VCCI (Class B) compliance statement for users in Japan
Chapter 11
68 Regulatory and environmental information
 
						

							Notice to users in Japan about power cord
Notice to users in Korea
Notice to users in the European Economic Area
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. Design for recycling has been incorporated into this product. The number of
materials has been kept to a minimum while ensuring proper functionality and reliability.
Dissimilar materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove using common tools. High priority
parts have been designed to access quickly for efficient disassembly and repair.
Environmental product stewardship program 69