HP PhotoSmart A526 User Manual

4.Disconnect all USB devices (including the hub) from the computer.
5.Turn on the computer.
6.Try printing again. If the problem persists, repeat steps 1–5 using a different USB
port on the computer.
A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows
taskbar
Cause:There is a connection or communication problem between the printer and
the computer.
Solution:
1.Connect the printer directly to a USB port on the computer.
2.Unplug the USB cable from the computer, then plug it...

The document or photo did not print using the selected default print settings
Cause:The printer default settings may be different than those in the software
application. The software application print settings override any that you set on the
printer.
Solution:From the software applications File menu, select Print, then click
Properties and choose the desired print settings.
The printer did not print borderless photos
Cause:The printer cannot print borderless photos on all sizes of paper. You need
to...

•See “Download printer software updates” on page 24 for information on updating
the printer software. To check the version of the software, select About from the
HP Digital Imaging Monitor 
 icon in the taskbar.
• Remove the wet page and simply wait. Printing continues when the page is dry.
To improve the system resources, close all open programs except Windows Explorer
and Systray, then try printing again:
1.Press Ctrl+Alt+Delete.
2.Select all programs except Windows Explorer and Systray. Hold Ctrl or...

Parts of the printed document are missing or are in the wrong place
Cause:
• You may have selected the incorrect paper orientation.
• You may have selected an incorrect paper size.
Solution:
• Make sure you have selected the correct orientation on the Features tab of the
Printer Properties dialog box.
• Make sure you have selected the correct paper size. For more information, see
“
Change the paper size” on page 29.
Print quality is poor
Cause:
• You may have magnified the photo too much.
• The print...

Solution:Select paper size and type from the Features tab of the Printer Properties
dialog box.
The printout does not appear as it should
Cause:The paper may be marked, scratched, or wrinkled, or the paper may be
dark in color or contain metallic fibers.
Solution:If the paper is damaged, dark in color, or contains metallic fibers, the
sensor may not detect paper type and size accurately. Make sure the paper is clear,
free of scratches or wrinkles, light colored, and does not contain metallic fibers....

• The passkey (PIN) that the device with Bluetooth wireless technology is using for
the printer may be incorrect. Make sure the correct passkey for the printer is
entered in the device with Bluetooth wireless technology.
• You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
No page came out of the printer.
Solution:The...

•The print carriage has stalled
•
The printer is out of paper
•
There is a paper jam
•
The paper loaded does not match the paper size selected
•
The memory card has been inserted upside down
•
The memory card is not inserted properly
•
Insert only one memory card at a time
•
There was a problem with the memory card
•
Communication with the printer has been lost
Low on ink
Cause:The print cartridge is estimated to be low on ink and may need to be
replaced soon.
Solution:Have a replacement cartridge on...

The print carriage has stalled
Solution:There is an obstruction blocking the path of the print carriage or the
cartridge service station. Contact HP support for help, or go to the online support
services at 
www.hp.com/support.
The printer is out of paper
Solution:Check that paper has been loaded in the correct paper tray. See “
Paper
basics” on page 15 and refer to the setup instructions that came with your printer for
more information on loading paper.
There is a paper jam
Solution:Try the following...

Insert only one memory card at a time
Solution:The printer has two or more different types of memory cards inserted
simultaneously. Alternatively, a memory card may be inserted while a digital camera
is connected to the camera port. Remove memory cards or disconnect the camera
until only one card is in the printer or only the camera is connected.
There was a problem with the memory card
Solution:There was a problem with the memory card. Try to copy your pictures
directly to a computer and then reformat...

8 Shop for ink supplies
For a list of print cartridge numbers, see the printed documentation that came with the
HP Photosmart. You can also use the software that came with the HP Photosmart to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your device and purchase print cartridges.
To order HP papers and other supplies, go to...