HP Photosmart A433 User Manual

							photos in the internal memory, and then move photos from the cameras internal
memory to the memory card, the marks may not transfer. Mark photos for printing
after you transfer them from a digital cameras internal memory to the memory card.
This is not true of the HP Photosmart A430 series camera.
NoteMake sure you select Yes when you first dock the camera and are
prompted about printing marked photos.
Some commands in the menus are dimmed.
Solution
●You are trying to print a video clip. Video clip printing may not be supported. Try
printing another photo.
●There are no photos on the camera. Take some pictures and then try printing.
●The current photo was captured on a different camera and then copied into the
HP Photosmart A430 series camera memory. The print and red-eye removal
options are disabled for these photos.
When I print photos I see unexpected results.
CausePhoto Fix is on and the HP Real Life Technologies are adjusting for red-
eye, brightening, focus, and contrast.
SolutionTurn off Photo Fix. See To turn off Photo Fix.
Bluetooth printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support. Be sure to read the documentation that came
with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless
technology.
My Bluetooth device cannot find the printer.
Solution
●Make sure the HP Bluetooth wireless printer adapter is plugged into the camera
port on the front of the printer. The light on the adapter flashes when the adapter
is ready to receive data.
●You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
HP Photosmart A430 series User Guide 43
 
						

							No page came out of the printer.
SolutionThe printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see Printer specifications.
Print quality is poor.
SolutionThe photo you printed may be low resolution. For better results in the
future, set the device to a higher resolution, if possible. Be aware that pictures taken
with VGA-resolution cameras, such as those found in wireless phones, may not have
high enough resolution to produce a high-quality print.
The image printed with borders.
SolutionThe printing application installed on your device with Bluetooth wireless
technology may not support borderless printing. Contact the vendor of the device or
go to their support Web site to obtain the latest updates for the printing application.
Error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
The following error messages may appear on the camera image display when the camera
is docked on top of the printer. Follow the instructions to resolve the problem.
Error message: Open output door or clear paper jam, then press Menu/OK.
SolutionTo clear a paper jam, try the following:
●If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●If the paper did not come part way through the front of the printer, try removing
it from the back of the printer:
– Remove the paper from the input tray.
– Gently pull the jammed paper to remove it from the back of the printer.
●If you cannot grasp the edge of the jammed paper to remove it, try the following:
– Turn off the printer.
– If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 30 seconds, and then plug the
power cord back in.
– If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 30 seconds, and
then reinstall the battery. Plug in the power cord.
– Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
Press Menu/OK to continue.
Chapter 8
44 HP Photosmart A430 series printer
 
						

							Error message: Print cartridge is not compatible. Use appropriate cartridge.
SolutionReplace the print cartridge with the HP 110 Tri-color Inkjet print cartridge.
For more information, see Replace the print cartridge.
Error message: Already connected to a camera.
SolutionYou may be attempting to connect a camera to the camera port while
another camera is docked on the printer, or you may be trying to dock a camera that
is already connected via Pictbridge. Only one camera can be connected at a time.
To connect a different camera, first remove any camera connected or docked.
Error message: Automatic paper sensor failed.
SolutionThe automatic paper sensor is obstructed or damaged. Try moving the
printer out of direct sunlight, and then press Menu/OK and try printing again.
Error message: Print cartridge cradle is stuck. Clear jam then press Menu/OK.
SolutionFollow these steps to clear any obstruction in the path of the print
cartridge cradle:
1. Remove any jammed paper from the input or output trays.
2. Turn the printer off and then on again.
Error message: Check computer connection.
SolutionYou have done something that requires the printer to be connected to a
computer. Make sure the printer is connected to the computer with a USB cable.
HP Photosmart A430 series User Guide 45
 
						

							Chapter 8
46 HP Photosmart A430 series printer
 
						

							9Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
For a complete list of specifications for the HP Photosmart A430 series camera, see the
camera User Guide that is provided in the box or in online format on the HP Photosmart
User Guide CD or the HP Photosmart software CD depending on where you purchased
the camera and if you purchased it separately or not.
System requirements
ComponentWindows MinimumMac Minimum
Operating SystemMicrosoft®Windows 98,
2000 Professional, Me,
XP Home,
XP Professional, XP
Professional x64, and XP
Starter EditionMac ®OS X 10.3.x, 10.4.x
ProcessorIntel® Pentium® II (or
equivalent) or higherG3 or greater
RAM64 MB (256 MB
recommended)128 MB
Free Disk Space500 MB150 MB
Video Display800 x 600, 16-bit or higher800 x 600, 16-bit or higher
CD-ROM Drive4x4x
BrowserMicrosoft Internet Explorer
5.5 or later—
Printer specifications
CategorySpecifications
ConnectivityUSB 2.0 full-speed: Microsoft Windows 98, 2000
Professional, Me, XP Home, XP Professional, and
XP Professional x64
PictBridge: Using the front camera port
Bluetooth: Microsoft Windows 2000 Professional,
XP Home, and XP Professional; Mac OS X 10.3.2
and higher
Image File FormatsJPEG Baseline
HP Photosmart A430 series User Guide 47
 
						

							CategorySpecifications
MarginsTop 0.0 mm (0.0 inches) ; Bottom 0.0 mm
(0.0 inches) ; Left/right 0.0 mm (0.0 inches)
Media SizesPhoto paper 10 x 15 cm (4 x 6 inches)
Photo paper with tab 10 x 15 cm with 1.25 cm tab
(4 x 6 inches with 0.5 inch tab)
Panorama photo paper 10 x 30 cm (4 x 12 inches)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm tab
(3.5 x 5 inches with 0.5 inch tab)
Supported only when printing from a computer:
Hagaki, 101 x 203 mm (4 x 8 inches).
Media TypesHP Advanced Photo Paper (recommended)
HP Self-Adhesive Photo Paper
Cards (index, A6, L-size)
Environmental
SpecificationsMaximum during operation: 5–40° C (41–104° F),
5–90% RH
Recommended during operation: 15–35 °C (59–
95° F), 20–80% RH
Paper TrayOne 10 x 15 cm (4 x 6 inches) photo paper tray
Paper Tray Capacity20 sheets of photo paper, maximum thickness
292 µm (11.5 mil) per sheet
10 sheets of 10 x 30 cm (4 x 12 inches) photo paper
for panoramic printing
10 sheets of 10 x 15 cm (4 x 6 inches) HP Self-
Adhesive Photo Paper
Power ConsumptionU.S.
Printing: 13.75 W
Idle: 9.46 W (with camera docked)
Idle: 6.82 (without camera docked)
Off: 7.59 W (with camera docked)
Off: 6.27 W (without camera docked)
International
Printing: 12.98 W
Idle: 9.13 W ( with camera docked)
Chapter 9
(continued)
48 HP Photosmart A430 series printer
 
						

							CategorySpecifications
Idle: 8.47 (without camera docked)
Off: 4.08 W (with camera docked)
Off: 6.49 W (without camera docked)
Power Supply Model NumberHP Part # 0957–2121 (North America), 100-240 Vac
(±10%) 50/60 Hz (±3 Hz)
HP Part # 0957–2120 (Rest of world), 100-240 Vac
(±10%) 50/60 Hz (±3 Hz)
Print CartridgeHP 110 Tri-color Inkjet print cartridge
USB 2.0 Full-speed SupportMicrosoft Windows 98, 2000 Professional, Me,
XP Home, and XP Professional
Mac OS X 10.3.x, 10.4.x
HP recommends that the USB cable be less than
3 meters (10 feet) in length
Video File FormatsMotion JPEG AVI
Motion JPEG Quicktime
MPEG-1
(continued)
HP Photosmart A430 series User Guide 49
 
						

							Chapter 9
50 HP Photosmart A430 series printer
 
						

							10HP support
●Support process
●HP support by phone
●Additional warranty options
●HP Warranty
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart printer.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart printer
– Valuable HP Photosmart printer and troubleshooting information for common
problems
– Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart printer
3. For Europe only: Contact your local point of purchase. If the HP Photosmart printer
has a hardware failure, you will be asked to bring it back to your local point of
purchase. (Service is provided at no charge during the device limited warranty
period. After the warranty period, you will be quoted a service charge.)
4. Call HP support. Support options and availability vary by device, country/region, and
language.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the front
cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart printer.
Be prepared to provide the following information:
●Device model number (located on the label on the front of the device)
●Device serial number (located on the back or bottom of the device)
HP Photosmart A430 series User Guide 51
 
						

							●Messages that appear when the situation occurs
●Answers to these questions:
– Has this situation happened before?
– Can you re-create it?
– Did you add any new hardware or software to your computer at about the time
that this situation began?
– Did anything else occur prior to this situation (such as a thunderstorm, device
was moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
Chapter 10
52 HP Photosmart A430 series printer