HP Photosmart A433 User Manual

							To store photo paper
●Store the photo paper in its original packaging or in a resealable plastic bag.
●Store the packaged photo paper on a flat, cool, and dry surface.
●Return unused photo paper to the plastic bag. Paper left in the printer or exposed
to the elements may curl.
To handle photo paper
●Always hold photo paper by the edges to avoid fingerprints.
●If the photo paper has curled edges, place it in its plastic storage bag and gently
bend it in the opposite direction of the curl until the paper lies flat.
Transport the printer
It is easy to transport and set up the HP Photosmart A430 series almost anywhere. Take
it with you on vacations and to family gatherings and social events to instantly print and
share photos with family and friends.
To make it even easier to print on the go, you can purchase these accessories:
●Internal Battery: Power the printer with a rechargeable HP Photosmart Internal
Battery so you can print anywhere.
●Carrying Case: Carry the printer and printing supplies together in this convenient
HP Photosmart carrying case.
To transport the HP Photosmart A430 series
1. Turn off the printer.
2. Remove the camera from the camera dock and close the camera dock door.
3. Remove all paper from the input and output trays, close the output tray, and then
close the input tray.
NoteMake sure the printer completes its power-down cycle before you
unplug the power cord. This allows the printer to store the print cartridge
properly.
4. Unplug the power cord.
5. If the printer is connected to a computer, disconnect the USB cable from the
computer.
6. Always carry the printer upright.
NoteDo not remove the print cartridge when transporting the printer.
TipThe printer has a convenient built-in handle you can use to make it easy
to carry. Extend the handle by lifting it up from above the camera dock door.
Do not shake or swing the printer while carrying it by the handle.
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							Extend the handle
Make sure to bring the following items with you:
●Paper
●Power cord
●Your compatible digital camera
●Extra print cartridges (if you plan to print a lot)
●Optional printer accessories you plan to use, such as the battery or HP Bluetooth
wireless printer adapter
●If you are going to connect the printer to a computer, bring the USB cable and
HP Photosmart software CD
NoteIf you do not take the documentation with you, be sure to write down the
correct print cartridge number or purchase enough HP 110 Tri-color Inkjet print
cartridges before you go.
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							8Troubleshooting
The HP Photosmart A430 series printer is designed to be reliable and easy to use. This
section answers frequently asked questions about using the printer and printing without
a computer. It contains information about the following topics:
●Printer hardware problems
●Printing problems
●Bluetooth printing problems
●Error messages
For troubleshooting information about using the HP Photosmart software and printing
from a computer, see the electronic Help. For information about viewing the electronic
Help, see Find more information.
For information about troubleshooting issues involving the HP Photosmart camera, see
the camera User Guide.
Printer hardware problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
NoteIf you want to connect the printer to a computer, HP recommends using a
USB cable of less than 3 meters (10 feet) in length. The supplied USB cable meets
this recommendation.
The Status light is flashing red.
CauseThe printer requires attention. Try the following solutions.
Solution
●Check the camera image display for instructions. If the printer is connected to
a computer, check the computer monitor for instructions.
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 30 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Wait about 30 seconds, and then reinstall the battery.
Plug in the power cord. Turn on the printer.
●If the Status light continues to flash, go to www.hp.com/support or contact HP
support.
The On light flashed briefly after I turned the printer off.
SolutionThis is a normal part of the power-down process. It does not indicate a
problem with the printer.
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							I cant dock my camera on the printer.
SolutionOnly HP Photosmart digital camera models M425, M525, M527, M627,
R725, M727, R827, R927, and R967 are supported. Do not attempt to dock an
incompatible camera. Also, if your printer came with more than one bezel, make
sure you are using the correct bezel for your camera. The model number on the
bezel should match that of the camera.
The buttons on the control panel do not respond.
CauseA printer error has occurred. Try the following solutions.
Solution
●Wait for about a minute to see if the printer resets.
●Undock and redock the camera. This often corrects the problem.
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 30 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Wait about 30 seconds, and then reinstall the battery.
Plug in the power cord. Turn on the printer.
●If the printer does not reset, and the control panel buttons still do not respond,
go to www.hp.com/support or contact HP support.
The printer does not find and display the images on the camera memory card or
internal memory.
Solution
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 30 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Wait about 30 seconds, and then reinstall the battery.
Plug in the power cord. Turn on the printer.
●The memory card may contain file types the printer cannot read directly from
the memory card. This is only an issue when you are using a PictBridge-certified
camera with the camera port on the front of the printer.
– Save the photos to a computer, and then print them from the computer. For
more information, see the documentation that came with the camera and
the electronic Help.
– The next time you take pictures, set the digital camera to save them in a
file format the printer can read directly from the memory card. For a list of
supported file formats, see Printer specifications. For instructions on setting
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							the digital camera to save photos in specific file formats, see the
documentation that came with the camera.
●The photo file names have changed from the original file names assigned to
them by the camera. Make sure the file names comply with the standard file
naming convention and structure used by the camera.
Not all the images on my camera were transferred to my computer when I
pressed Save.
CauseThe missing photos are stored in the cameras internal memory. Only
photos on the cameras memory card are transferred when you press Save on the
printer control panel.
SolutionMove the photos from the cameras internal memory to the cameras
memory card. To do this, press Menu/OK to open the menu. Navigate to either
the Design Gallery or Playback menu (depending on the model camera), select
Move Images to Card, and then press Menu/OK on the printer control panel.
You can also remove the memory card and then redock the camera. This forces the
printer to read the internal memory of the camera.
The printer is plugged in, but it will not turn on.
Solution
●The printer may have drawn too much power.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 30 seconds, and then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
and remove the battery. Wait about 30 seconds, and then reinstall the battery.
Plug in the power cord. Turn on the printer.
●The printer may be plugged into a power strip that is turned off. Turn on the
power strip, and then turn on the printer.
●The printer may be plugged into an incompatible power source. If you are
traveling abroad, make certain the power source in the country/region you are
visiting complies with the power requirements and power cord of the printer.
The optional HP Photosmart Internal Battery is installed in the printer, but the
printer will not turn on using battery power.
Solution
●The battery may need to be charged. Plug in the printer power cord to charge
the battery. The printer battery light turns solid green when the battery is fully
charged.
●If the optional HP Photosmart Internal Battery is installed in the printer, unplug
the printer power cord if it is plugged in. Open the battery compartment cover
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							and remove the battery. Wait about 30 seconds, and then reinstall the battery.
Plug in the power cord. Turn on the printer.
The optional HP Photosmart Internal Battery is installed in the printer, but it will
not charge.
Solution
●Unplug the printer power cord if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 30 seconds, and then reinstall the
battery. Plug in the power cord. Turn on the printer. For more information on
how to install the battery, see the documentation that came with the battery.
●Check that the printer power cord is securely connected to both the printer and
the power source. When the printer is turned off, the printer battery light on the
control panel flashes green to indicate that the battery is charging.
●Turn on the printer. The printer battery light flashes on the control panel to
indicate that the battery is charging.
●An empty battery should fully charge in approximately four hours when the
printer is not in use. If the battery still does not charge, replace it.
The printer makes noises when I turn it on, or starts making noises on its own after
it has been sitting unused for a while.
SolutionThe printer may make noises after long periods of inactivity
(approximately 2 weeks), or when its power supply has been interrupted and then
restored. This is normal operation—the printer is performing an automatic
maintenance procedure to ensure that it produces the best quality output.
The remote does not work.
Cause
●The battery in the remote may be drained.
●The output tray may be closed.
Solution
●Purchase a new CR2025 battery and replace the old battery with it.
●Open the output tray. The infrared sensor is on the front of the printer. The
remote cannot communicate with the printer if the output tray or anything else
covers the sensor.
●Aim directly at the infrared sensor on the front of the printer. Move closer, if
necessary.
●Remove anything that might be covering the sensor or obstructing the line of
sight between it and the remote.
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							The camera buttons are not working.
SolutionYou are pushing buttons on the camera after it is placed in the camera
dock. Most camera buttons are disabled when the camera it is in the camera dock.
Use the buttons on the control panel instead.
The printer does not recognize the PictBridge camera connected to the camera
port.
Cause
●You had a camera in the camera dock when you connected the PictBridge
camera to the camera port. The printer only recognizes one camera at a time.
●The PictBridge camera connected to the camera port is not on.
SolutionDisconnect both cameras, and then connect the PictBridge camera to
the camera port using the USB cable that came with the camera. If only the
PictBridge camera is connected, make sure it is turned on.
Nothing is displayed on the television.
Cause
●Video cable may not be connected.
●Television/video input may not be selected.
●The printer may not be in video mode.
Solution
●Make sure the supplied video cable is firmly connected to both the printer and
television.
●Make sure the television is set to receive input from the printer. For more
information, see the documentation that came with the television.
●Press Video on the printer control panel or remote control. The video status
light should be on.
The camera batteries will not charge.
Solution
●You may be using alkaline batteries, which are not rechargeable. Purchase
rechargeable batteries to take advantage of the printers charging feature. For
more information, see the camera User Guide.
●The camera is not securely in the camera dock on top of the printer. Make sure
the camera is docked properly.
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							●Make sure the power cord is connected to the printer and to an active AC power
outlet.
●The printer is running off the optional HP Photosmart Internal Battery.
Rechargeable camera batteries will not charge unless the printer is connected
to an AC power outlet with the power cord.
Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Paper does not feed into the printer correctly.
Solution
●Make sure that the paper-width guide fits close to the edge of the paper without
bending the paper.
●There may be too much paper loaded in the input tray. Remove some paper
and try printing again.
●If sheets of photo paper stick together, try loading one sheet at a time.
●If you are using the printer in an extremely high- or low- humidity environment,
insert the paper as far as it will go into the input tray, and load one sheet of
photo paper at a time.
●If you are using photo paper that is curled, place the paper in a plastic bag and
gently bend it in the opposite direction of the curl until the paper lies flat. If the
problem persists, use paper that is not curled. For information about proper
storage and handling of photo paper, see Maintain the quality of photo paper.
●The paper may be too thin or too thick. Try using HP-designed photo paper. For
more information, see Choose the best paper for the job.
●If you are using 10 x 30 cm (4 x 12 inches) photo paper for panoramic printing,
do not load more than ten sheets in the input tray. Loading more than 10 sheets
of panorama paper can cause paper feed problems.
The image printed at an angle or is off-center.
Solution
●The paper may not be loaded correctly. Reload the paper, making sure that the
paper is correctly oriented in the input tray and that the paper-width guide fits
close to the edge of the paper. For paper-loading instructions, see Choose and
load paper.
●The print cartridge may need to be aligned. For more information, see Align the
print cartridge.
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							No page came out of the printer.
Solution
●The printer may need attention. Read the camera image display for instructions.
●The power may be off or there may be a loose connection. Make sure that the
power is on and the power cord is securely connected. If you are using battery
power, make sure the battery is correctly installed and charged properly.
●You may not have any paper in the input tray. Check that paper is loaded
correctly in the input tray. For paper-loading instructions, see Choose and load
paper.
●The paper may have jammed while printing. See the following section for
instructions on clearing a paper jam.
The paper jammed while printing.
SolutionCheck the camera image display for instructions. To clear a paper jam,
try the following solutions.
●If the paper came part way through the front of the printer, gently pull the paper
towards you to remove it.
●If the paper did not come part way through the front of the printer, try removing
it from the back of the printer:
– Remove the paper from the input tray.
– Gently pull the jammed paper to remove it from the back of the printer.
●If you cannot grasp the edge of the jammed paper to remove it, try the following:
– Turn off the printer.
– If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 30 seconds, and then plug the
power cord back in.
– If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord, if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 30 seconds, and
then reinstall the battery. Plug in the power cord.
– Turn on the printer. The printer checks for paper in the paper path and will
automatically eject the jammed paper.
Press Menu/OK to continue.
TipIf you experience paper jams while printing, try loading one sheet of
photo paper at a time. Insert the paper as far as it will go into the input tray.
A blank page came out of the printer.
Solution
●Check the ink-level icon on the camera image display. If the print cartridge is
out of ink, replace it. For more information, see Replace the print cartridge.
●You may have begun printing and then cancelled the process. If you cancelled
the process before the photo started printing, the printer may have already
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							loaded paper in preparation for printing. The next time you print, the printer will
eject the blank page before starting the new printing project.
My photo printed on top of the tabbed end of the paper.
SolutionWhen using tabbed paper, load it so that the tab feeds in last.
The printer ejects the paper when preparing to print.
SolutionDirect sunlight could be interfering with the operation of the automatic
paper sensor. Move the printer out of direct sunlight. The printer also ejects paper
if it detects that the paper has already been printed on.
Print quality is poor.
Solution
●The print cartridge may be running out of ink. Check the ink-level icon on the
camera image display, and replace the cartridge if necessary. For more
information, see Replace the print cartridge.
●You may have selected a low-resolution setting on the digital camera when you
took the picture. For better results in the future, set the digital camera to a higher
resolution.
●Make sure you are using the right type of photo paper for the project. For best
results use HP Advanced Photo paper. It is especially designed to work with
the inks in your printer. Other photo papers will produce inferior results. For
more information, see Choose the best paper for the job.
●Make sure the print quality setting is set to the Best quality. See Set print
quality.
●Make sure you have selected the correct paper type setting. See To change
the paper type.
●Turn the Photo Fix feature on or off. See Improve the quality of your photos
using Photo Fix.
●You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing toward the front of the printer.
●The print cartridge may need to be cleaned. For more information, see
Automatically clean the print cartridge.
●The print cartridge may need to be aligned. For more information, see Align the
print cartridge.
●Your photos are instantly dry, and can be handled immediately after they are
printed. However, HP recommends that you leave the printed surface of your
photos exposed to the air for 5–10 minutes after printing, to allow the colors to
fully develop before you stack them with other photos or place them in albums.
The images I marked for printing in the digital camera do not print.
SolutionSome PictBridge-certified digital cameras let you mark photos for printing
(DPOF) both in the cameras internal memory and on the memory card. If you mark
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