HP PhotoSmart 8753 User Manual

8Troubleshooting 
The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●Printer software installation problems
● Printer hardware problems
● Printing problems
● Error messages
For additional troubleshooting information, see:
Printer software and printing from a computer troubleshooting : The onscreen
HP Photosmart Printer Help. For...

SolutionFrom the Windows  Start menu, select  Run. Click  Browse , then
navigate to the CD drive where you inserted the HP Photosmart CD. Double-click
the  setup.exe  file.
The Found New Hardware Wizard opens but doesn’t recognize the printer
(Windows only)
Cause You may have connected the USB cable before completing the
software installation.
Solution Disconnect the USB cable and restart the software installation.
Connect the USB cable when prompted during software installation.
The system requirements...

Solution
●Check the printer screen for instructions. If a digital camera is connected to
the printer, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
● Turn off the printer, then unplug its power cord. Wait about 10 seconds, then
plug it in again. Turn on the printer.
If the Status light continues to flash red or stay amber, go to  www.hp.com/
support , or contact HP Customer Care.
The Status light flashed amber briefly...

SolutionThe printer may make noises after long periods of inactivity
(approximately 2 weeks) or when its power supply has been interrupted and then
restored. This is normal operation. The printer is performing an automatic
maintenance procedure to ensure it produces the best quality output.
Printing problems   
Note Before contacting HP Customer Care, read this section for
troubleshooting tips or go to the online support services at  www.hp.com/
support . The name of HP’s support services may vary by...

SolutionAlways extend the Out tray extension when you print.
The printout is rippled or curled
Solution The project you are printing uses a larger amount of ink than normal.
Print the project from a computer, and use the printer software to lower the ink
saturation level. See the onscreen HP Photosmart Printer Help for more
information.
The document printed at an angle or is off-center
Solution
●The paper may not be loaded correctly. Reload the paper, making sure it is
correctly oriented in the Main tray...

●You may not have any paper in the  Main tray, front feed slot, or rear feed
slot. Check that the paper is loaded correctly. For paper-loading instructions,
see  Loading your paper .
● If the paper jammed while printing, try the following:
– Turn off the printer, then unplug it from the power source. Clear the
printer of any paper obstructing the paper path. Remove the rear access
door. Gently remove the jammed paper from the printer, then replace
the rear access door. Plug the printer back  in and turn...

Solution
●You may be printing in Ink-Backup Printing Mode. The printer enters Ink-
Backup Printing Mode when one of the print cartridges is missing. Replace
the missing cartridge. For more information, see  Inserting print cartridges.
● One of the print cartridges may be running out of ink. If a cartridge is running
low on ink, replace it. For more information, see  Inserting print cartridges.
● Use photo paper designed for the printer. For best results, use HP inkjet
paper.
● You may be printing on the...

control panel. This can cause clipping of the photo or change its size ratio in
unexpected ways.
SolutionPrint the photo from the computer to avoid this distortion.
Error messages    
NoteBefore contacting HP Customer Care, read this section for
troubleshooting tips or go to the online support services at  www.hp.com/
support . The name of HP’s support services may vary by country/region.
Error messages that appear on the printer screen can be divided into the following
types:
● Paper errors
● Print...

not work, go to www.hp.com/support  or contact HP Customer Care. The name of
HP’s support services may vary by country/region.
Error message: Paper size mismatch
Cause The size of the paper in the paper tray does not match the photo size
selected to print.
Solution Load a paper size that matches the photo size selected to print. For
paper-loading instructions, see  Loading your paper.
Print cartridge errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online...

SolutionYou have inserted a print cartridge that does not work with the
printer. Replace the cartridge with one that is compatible with the printer. For
more information, see  Inserting print cartridges .
Error message: Color Cartridge is not installed correctly. Please remove and
reinsert it. —OR— Photo Cartridge is not installed correctly. Please remove and
reinsert it. —OR— Cartridge is not installed correctly. Please remove and
reinsert it.
Solution Remove the specified cartridge and reinstall it....