HP PhotoSmart 8753 User Manual

							8Troubleshooting 
The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
●Printer software installation problems
● Printer hardware problems
● Printing problems
● Error messages
For additional troubleshooting information, see:
Printer software and printing from a computer troubleshooting : The onscreen
HP Photosmart Printer Help. For information about viewing the onscreen
HP Photosmart Printer Help, see  Finding more information.
Printer software installation problems   
NoteBefore contacting HP Customer Care, read this section for
troubleshooting tips or go to the online support services at  www.hp.com/
support . The name of HP’s support services may vary by country/region.
If the printer software did not install successfully or if the printer and computer are not
communicating properly after software installation, check this section for possible
solutions.
Check all cable connections between the printer and computer, and ensure that you
are using the most recent version of the printer software.
The System Requirements dialog box appears during installation Cause A component of the computer system does not meet minimum system
requirements.
Solution Upgrade the component to the minimum system requirement and
then reinstall the printer software.
The computer could not read the HP Photosmart CD
Solution Make sure the CD isn’t dirty or scratched. If other CDs work but the
HP Photosmart does not, you may have  a damaged CD. You can request a new
CD from HP Customer Care. If other CDs  don’t work, you may need to service
the CD-ROM drive.
The installation software does not start automatically when the CD is inserted
(Windows only)
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							SolutionFrom the Windows  Start menu, select  Run. Click  Browse , then
navigate to the CD drive where you inserted the HP Photosmart CD. Double-click
the  setup.exe  file.
The Found New Hardware Wizard opens but doesn’t recognize the printer
(Windows only)
Cause You may have connected the USB cable before completing the
software installation.
Solution Disconnect the USB cable and restart the software installation.
Connect the USB cable when prompted during software installation.
The system requirements check indicates that the computer is running an
outdated version of Internet Explorer (Windows only)
Solution Press C
TRL + SHIFT on the keyboard and click  Cancel in the System
Requirements dialog box to bypass the block and complete the software
installation. You must update Internet Explorer immediately after installing the HP
Photosmart software, or the HP software will not work properly. You do not have
to reinstall the HP software after updating Internet Explorer.
The computer stops responding during software installation
Cause Virus protection software or another software program is running in the
background and slowing down the installation process.
Solution Wait while the software finishes copying files; this may take several
minutes. If, after several minutes, the computer is still not responding, restart the
computer, pause or disable any active virus protection software, quit all other
software programs, and then reinstall the printer software.
Printer hardware problems  
Note 1 Before contacting HP Customer Care, read this section for
troubleshooting tips or go to the online support services at  www.hp.com/
support . The name of HP’s support services may vary by country/region.
Note 2 If you want to connect the printer  to a computer with a USB cable, HP
recommends using a cable of less than 3 meters (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields.
The Status light is flashing green but the printer is not printing Solution The printer is busy processing information; wait for it to finish.
The Status light is flashing amber or red
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							Solution
●Check the printer screen for instructions. If a digital camera is connected to
the printer, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
● Turn off the printer, then unplug its power cord. Wait about 10 seconds, then
plug it in again. Turn on the printer.
If the Status light continues to flash red or stay amber, go to  www.hp.com/
support , or contact HP Customer Care.
The Status light flashed amber briefly after I turned the printer off
Solution This is a normal part of the power-down process; it does not indicate
a problem with the printer.
The printer does not find the photos I stored on my memory card
Cause The memory card may contain file types the printer cannot read directly
from the card.
Solution
● Save the photos to a computer, then print them from the computer. For more
information, see the onscreen HP Photosmart Printer Help and the
documentation that came with the camera.
● The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of
supported file formats, see  Printer specifications. For instructions on setting
the digital camera to save photos  in specific file formats, see the
documentation that came with the camera.
The memory card may need to be reformatted if the problem persists.
The printer is plugged in but will not turn on
Solution
●The printer may have drawn too much power. Unplug the printers power
cord. Wait about 10 seconds, then plug the  cord back in. Turn on the printer.
● The printer may be plugged into a power strip that is turned off. Turn on the
power strip, then turn on the printer.
● The power cord could be defective. Make sure the green light on the power
cord is lit.
The printer makes noises when I turn it  on, or starts making noises after sitting
unused for a while
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							SolutionThe printer may make noises after long periods of inactivity
(approximately 2 weeks) or when its power supply has been interrupted and then
restored. This is normal operation. The printer is performing an automatic
maintenance procedure to ensure it produces the best quality output.
Printing problems   
Note Before contacting HP Customer Care, read this section for
troubleshooting tips or go to the online support services at  www.hp.com/
support . The name of HP’s support services may vary by country/region.
The printer does not print borderless photos when I print from the control panel Solution Press the Layout button until  Layout: 1 photo borderless  appears,
then try to print again.
Printing is very slow
Cause You may be printing a PDF or a project containing high-resolution
graphics or photos. Large, complex projects containing graphics or photos print
slower than text documents.
Solution Consider using lower resolution graphics in the project, if possible, or
allow for longer print times  in your workflow.
CauseThe printer may be in Ink-Backup Printing Mode. The printer enters this
mode when one of the print cartridges has been removed or is out of ink.
Solution Replace the missing or empty cartridge.
Paper does not feed into the printer correctly from the Main tray
Solution
●There may be too much paper loaded in the tray. Remove some paper and
try printing again.
● The paper guides may not be adjusted correctly. Make sure the paper-width
and paper-length guides fit close to the edges of the paper without bending
the paper.
● Two or more pieces of paper may be sticking together. Remove the paper
from the Main tray, fan the edges of the stack to separate the sheets of
paper, then reload the paper and try printing again.
● If the paper is wrinkled or bent, try using different paper.
● The paper may be too thin or too thick. Use HP inkjet paper for best results.
For more information, see  Choosing the right paper.
Printed pages are dropping off of the Out tray
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							SolutionAlways extend the Out tray extension when you print.
The printout is rippled or curled
Solution The project you are printing uses a larger amount of ink than normal.
Print the project from a computer, and use the printer software to lower the ink
saturation level. See the onscreen HP Photosmart Printer Help for more
information.
The document printed at an angle or is off-center
Solution
●The paper may not be loaded correctly. Reload the paper, making sure it is
correctly oriented in the Main tray and that the paper-width and paper-length
guides fit close to the edges of the paper. For paper-loading instructions, see
Loading your paper .
● The printer may need to be calibrated. For more information, see  Aligning the
print cartridges .
Colors are not printing satisfactorily
Solution
●You may not be using the best print cartridges for the project. For more
information, see  Inserting print cartridges .
● You may be printing in Ink-Backup Printing Mode. The printer enters Ink-
Backup printing mode when one of the print cartridges is missing. Replace
the missing cartridge.
● A cartridge is out of ink. Replace it.
● Some of the ink nozzles on a cartridge are clogged. Clean the cartridges.
See  Automatically cleaning the print cartridges .
● The color management settings of the printer may not be set properly. For
more information, see  Using color management .
No page came out of the printer or the paper jammed while printing
Solution
●The printer may need attention. Read the printer screen for instructions.
● The power may be off or there may be a loose connection. Make sure the
power is on and the power cord is securely connected.
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							●You may not have any paper in the  Main tray, front feed slot, or rear feed
slot. Check that the paper is loaded correctly. For paper-loading instructions,
see  Loading your paper .
● If the paper jammed while printing, try the following:
– Turn off the printer, then unplug it from the power source. Clear the
printer of any paper obstructing the paper path. Remove the rear access
door. Gently remove the jammed paper from the printer, then replace
the rear access door. Plug the printer back  in and turn it on. Try printing
again.
– If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.
Banner paper jams between the Main and Out trays
Solution There is too much banner paper in the Main tray. Clear the paper jam.
A blank page came out of the printer
Solution
●Check the ink-level icons on the  printer screen. Replace any empty print
cartridges. For more information, see  Inserting print cartridges.
● You may have begun printing and then cancelled the process. If you
cancelled the process before printing started, the printer may have already
loaded paper in preparation for printing. The next time you print, the printer
will eject the blank page before starting the new printing project.
● You may be printing in Ink-Backup Printing Mode with only the black print
cartridge installed and borderless printing turned on. Replace the missing
print cartridge with a new one or turn off borderless printing. For more
information about printing in Ink-Backup Printing Mode, see  Inserting print
cartridges .
The photo did not print using the printers default print settings
Solution You may have changed the print settings for the selected photo. Print
settings you apply to an individual photo override the printers default print
settings. Discard all print settings that have been applied to an individual photo by
deselecting the photo. For more information, see  Selecting photos to print.
The printer ejects the paper when preparing to print
Solution Direct sunlight could be interfering with the operation of the automatic
paper sensor. Move the printer out of direct sunlight.
Print quality is poor
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							Solution
●You may be printing in Ink-Backup Printing Mode. The printer enters Ink-
Backup Printing Mode when one of the print cartridges is missing. Replace
the missing cartridge. For more information, see  Inserting print cartridges.
● One of the print cartridges may be running out of ink. If a cartridge is running
low on ink, replace it. For more information, see  Inserting print cartridges.
● Use photo paper designed for the printer. For best results, use HP inkjet
paper.
● You may be printing on the wrong side of the paper. Make sure the paper is
loaded  with the side to be printed facing down .
● You may have selected a low-resolution setting on the digital camera.
Reduce the size of the image and try printing again. For better results in the
future, set the digital camera to a higher photo resolution.
● There may be a problem with a print cartridge. Try the following:
– Remove and then reinsert the print cartridges.
– Run an automatic print cartridge cleaning procedure from the printer
control panel. For more information, see  Automatically cleaning the print
cartridges .
– Calibrate the printer from the control panel. For more information, see Aligning the print cartridges .
– Clean the copper-colored contacts on the print cartridges. For more information, see  Manually cleaning the print cartridge contacts .
– If these solutions do not work, replace the print cartridge(s).
Photos are not printing correctly
Solution
●You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.
● The photo paper may not have fed into the printer correctly. Try the following:
– Check for a paper jam.
– Insert the photo paper as far as it will go into the front feed slot.
– Load one sheet of photo paper at a time.
The photos I marked for printing in the digital camera do not print
Solution Some digital cameras let you mark  photos for printing in both the
cameras internal memory and on the memory card. If you mark photos in the
internal memory, and then move photos from the cameras internal memory to the
memory card, the marks do not transfer. Mark photos for printing after you
transfer them from the digital cameras internal memory to the memory card.
The photo is clipped when I print it
Cause You have transferred a photo from your computer to a memory card,
inserted the card into the printer, and then  tried to print the photo from the printer
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							control panel. This can cause clipping of the photo or change its size ratio in
unexpected ways.
SolutionPrint the photo from the computer to avoid this distortion.
Error messages    
NoteBefore contacting HP Customer Care, read this section for
troubleshooting tips or go to the online support services at  www.hp.com/
support . The name of HP’s support services may vary by country/region.
Error messages that appear on the printer screen can be divided into the following
types:
● Paper errors
● Print cartridge errors
● Memory card errors
● Computer printing errors
● Network errors
Paper errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at  www.hp.com/support. The name of HP’s support
services may vary by country/region.
Error message: Paper jam. Clear jam then press 
.
Solution Turn off the printer, then unplug it from the power source. Clear the
printer of any paper that may be obstructing the paper path. Remove the rear
access door. Gently remove the jammed paper from the printer, then replace the
rear access door. Plug the printer back in and turn it on.
Error message: Out of paper. Load paper then press .
Solution Load paper, then press 
 to print again. For paper-loading
instructions, see  Loading your paper .
Error message: Unsupported media size.
Solution The printer cannot use the size of paper loaded in the paper tray.
Press 
, then load a supported paper size instead. For a list of supported paper
sizes, see  Printer specifications .
Error message: Automatic paper sensor failed.
Solution The automatic paper sensor is obstructed or damaged. Try moving
the printer out of direct sunlight, then press 
 and try printing again. If this does
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							not work, go to www.hp.com/support  or contact HP Customer Care. The name of
HP’s support services may vary by country/region.
Error message: Paper size mismatch
Cause The size of the paper in the paper tray does not match the photo size
selected to print.
Solution Load a paper size that matches the photo size selected to print. For
paper-loading instructions, see  Loading your paper.
Print cartridge errors
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at  www.hp.com/support. The name of HP’s support
services may vary by country/region.
Error message: Cartridge failed.
Solution The specified print cartridge may be old or damaged. Remove the
cartridge and then reinstall it. For more information, see  Inserting print cartridges.
If this does not work, replace the cartridge.
Error message: Cartridge failed. Replace it, or remove it to print using ink-
backup printing mode.
Solution Remove the cartridge and then reinstall it. For more information, see
Inserting print cartridges . If this does not work, replace the cartridge. You can
also print in Ink-Backup Printing Mode by removing the damaged cartridge.
Error message: One or more cartridges have failed. Please remove all
cartridges. Reinsert them one at a time, closing  the main door each time, to see
which cartridges have failed.
Solution A print cartridge is old or damaged. Follow these steps to test print
cartridges to see if one or more failed:
1. Remove all of the print cartridges.
2. Reinsert one of the print cartridges in its appropriate print cartridge cradle.
3. Close the main door. If the printer screen states that the inserted print cartridge has failed, replace it.
4. Remove the print cartridge, then repeat steps 2–3 with the untested print cartridges.
Error message: Color cartridge not compatible. Use appropriate HP cartridge. —
OR— Photo cartridge not compatible. Use appropriate HP cartridge. —OR—
Right cartridge not compatible. Use appropriate HP cartridge.
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							SolutionYou have inserted a print cartridge that does not work with the
printer. Replace the cartridge with one that is compatible with the printer. For
more information, see  Inserting print cartridges .
Error message: Color Cartridge is not installed correctly. Please remove and
reinsert it. —OR— Photo Cartridge is not installed correctly. Please remove and
reinsert it. —OR— Cartridge is not installed correctly. Please remove and
reinsert it.
Solution Remove the specified cartridge and reinstall it. For more information,
see  Inserting print cartridges .
Error message: Color Cartridge is missing. —OR— Photo Cartridge is missing.
—OR— Cartridge is missing. Please install and snap cartridge in completely.
Solution Install the specified cartridge using the instructions in  Inserting print
cartridges .
Error message: Color Cartridge is low on ink. —OR— Photo Cartridge is low on
ink. —OR— Cartridge is low on ink. You  may need to replace it soon, or remove
it to print using ink-backup printing mode.
Solution Replace the specified cartridge. For more information, see  Inserting
print cartridges .
Error message: One or more cartridges have failed.
Solution Replace the failed cartridges with new HP print cartridges. For more
information, see  Inserting print cartridges .
Error message: One or more cartridges are not compatible.
Solution One or more of the print cartridges are not HP print cartridges.
Replace the non HP cartridges with supported HP print cartridges. For more
information, see  Inserting print cartridges .
Error message: One or more cartridges are not installed correctly.
Solution Remove the print cartridges that are not installed correctly and then
reinstall them following the procedures in  Inserting print cartridges.
Error message: One or more cartridges are low on ink.
Solution Replace the print cartridges that have low ink levels with new HP
factory-filled print cartridges. For more information, see  Inserting print cartridges.
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