HP Pavilion X2 13 R100dx User Manual

							1.Save your work and close all open programs.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
3.Click Settings, click the Power icon, and then click Shut down.
– or –
Right-click the Start button in the lower-left corner of the screen, select Shut down, and then 
select 
Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try 
the following emergency procedures in the sequence provided:
To shut down the unresponsive tablet:
●Press both the Windows key and the power button at the same time.
To shut down the unresponsive tablet when it is connected to the keyboard dock:
●Press ctrl+alt+delete, click the Power icon, and then select Shut Down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
Shutting down (turning off) the computer49 
						

							7Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition by using 
tools like Disk Defragmenter and Disk Cleanup. This chapter also includes ways to update programs 
and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with 
tools such as Disk Defragmenter and Disk Cleanup.
Handling drives
Observe these precautions when handling drives:
●Before removing or installing a drive, shut down the computer. If you are unsure whether the 
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it 
down.
●Before handling a drive, discharge static electricity by touching a grounded surface.
●Do not touch the connector pins on a removable drive or on the computer.
●Do not use excessive force when inserting a drive into a drive bay.
●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective 
packaging and label the package “FRAGILE.”
●Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport  walk-through devices and security wands. Airport conveyer belts and similar security devices 
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
●Remove media from a drive before removing the drive from the drive bay, or traveling with, 
shipping, or storing a drive.
●Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The 
write process is sensitive to vibration.
●Before you move a computer that is connected to an external hard drive, initiate Sleep and allow 
the screen to clear, or properly disconnect the external hard drive.
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of 
the following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal 
operation.
NOTE:Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard 
protection.50Chapter 7   Maintaining your computer  
						

							NOTE:A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 
3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not 
protected by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay  and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a 
drive is currently protected or whether it is parked, view the icon on the Windows desktop in the 
notification area, at the far right of the taskbar, or in the Mobility Center.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented 
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive 
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or 
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run  more efficiently.
NOTE:It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of 
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour 
to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk 
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any 
time.
To run Disk Defragmenter:
1.Connect the computer to AC power.
2.From the Start screen, type disk.
3.Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk 
space and help the computer run more efficiently.
To run Disk Cleanup:
1.From the Start screen, select disk, and then select Manage your apps to free up disk space.
2.Follow the on-screen instructions.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve  issues and bring new features and options to your computer. For example, older graphics 
components might not work well with the most recent gaming software. Without the latest driver, you  would not be getting the most out of your equipment.
Updating programs and drivers51   
						

							Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In 
addition, register to receive automatic update notifications when they become available.
If you would like to update your program and drivers, follow these instructions:
1.From the Start screen, type support, and then select the HP Support Assistant app.
2.Click Updates and tune-ups, and then click Check for HP updates now.
3.Follow the on-screen instructions.
Cleaning your computer
Use the following products to safely clean your computer:
●Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, 
disposable wipes, which come in a variety of brands).
●Alcohol-free glass-cleaning fluid
●Water with mild soap solution
●Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)
●Static-free cloth wipes
CAUTION:Avoid strong cleaning solvents that can permanently damage your computer. If you are 
not sure that a cleaning product is safe for your computer, check the product contents to make sure 
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons 
are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and 
cleaning agents can get trapped in the scratches.
Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING!To prevent electric shock or damage to components, do not attempt to clean your 
computer while it is turned on.
●Turn off the computer.
●Disconnect AC power.
●Disconnect all powered external devices.
CAUTION:To prevent damage to internal components, do not spray cleaning agents or liquids 
directly on any computer surface. Liquids dripped on the surface can permanently damage internal 
components.
Cleaning the display (All-in-Ones or Notebooks)
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be  sure that the display is dry before closing the display.
52Chapter 7   Maintaining your computer    
						

							Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
NOTE:When cleaning the cover of the computer, use a circular motion to aid in removing dirt and 
debris.
Cleaning the TouchPad, keyboard, or mouse
WARNING!To reduce the risk of electric shock or damage to internal components, do not use a 
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris 
on the keyboard surface.CAUTION:To prevent damage to internal components, do not allow liquids to drip between the 
keys.
●To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened 
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a 
can of compressed air with a straw extension.
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your 
equipment safe.
●Prepare the computer for traveling or shipping:
◦Attach the tablet to the keyboard dock to protect the tablet screen.
◦Back up your information to an external drive.
◦Remove all discs and all external media cards, such as memory cards.
◦Turn off and then disconnect all external devices.
◦Shut down the computer.
●Take along a backup of your information. Keep the backup separate from the computer.
●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of 
your luggage.
CAUTION:Avoid exposing a drive to magnetic fields. Security devices with magnetic fields 
include airport walk-through devices and security wands. Airport conveyer belts and similar 
security devices that check carry-on baggage use X-rays instead of magnetism and do not 
damage drives.
●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you 
when you are allowed to use your computer. In-flight computer use is at the discretion of the 
airline.
●If you are shipping the computer or a drive, use suitable protective packaging and label the 
package “FRAGILE.”
●If the computer has a wireless device installed, the use of these devices may be restricted in 
some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, 
Traveling with or shipping your computer53     
						

							and in hazardous locations. If you are uncertain of the policy that applies to the use of a 
particular device, ask for authorization to use your computer before you turn it on.
●If you are traveling internationally, follow these suggestions:
◦Check the computer-related customs regulations for each country or region on your 
itinerary.
◦Check the power cord and adapter requirements for each location in which you plan to use 
the computer. Voltage, frequency, and plug configurations vary.
WARNING!To reduce the risk of electric shock, fire, or damage to the equipment, do not 
attempt to power the computer with a voltage converter kit sold for appliances.54Chapter 7   Maintaining your computer  
						

							8Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your 
information. Standard security solutions provided by the Windows operating system, HP applications, 
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer 
from a variety of risks, such as viruses, worms, and other types of malicious code.
IMPORTANT:Some security features listed in this chapter may not be available on your computer.Computer riskSecurity featureUnauthorized use of the computerPower-on passwordComputer virusesAntivirus softwareUnauthorized access to dataFirewall softwareUnauthorized access to Setup Utility (BIOS) settings and 
other system identification informationAdministrator passwordOngoing or future threats to the computerSoftware updatesUnauthorized access to a Windows user accountUser passwordUnauthorized removal of the computerSecurity cable lock
Using passwords
A password is a group of characters that you choose to secure your computer information and to 
protect online transactions. Several types of passwords can be set. For example, when you set up  your computer for the first time, you were asked to create a user password to secure your computer. 
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on 
your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows 
security feature.
Use the following tips for creating and saving passwords:
●To reduce the risk of being locked out of the computer, record each password and store it in a  secure place away from the computer. Do not store passwords in a file on the computer.
●When creating passwords, follow requirements set by the program.
●Change your passwords at least every three months.
●An ideal password is long and has letters, punctuation, symbols, and numbers.
●Before you send your computer for service, back up your files, delete confidential files, and then 
remove all password settings.
For additional information about Windows passwords, such as screen-saver passwords, from the 
Start screen, type 
support, and then select the HP Support Assistant app.
Using passwords55  
						

							Setting Windows passwordsPasswordFunctionUser passwordProtects access to a Windows user account.Administrator passwordProtects administrator-level access to computer contents.NOTE:This password cannot be used to access Setup 
Utility (BIOS) contents.
Setting Setup Utility (BIOS) passwords
PasswordFunctionAdministrator password●Must be entered each time you access Setup Utility 
(BIOS).
●If you forget your administrator password, you cannot 
access Setup Utility (BIOS).
NOTE:The administrator password can be used in place of 
the power-on password.NOTE:Your administrator password is not interchangeable 
with an administrator password set in Windows, nor is it 
revealed as it is set, entered, changed, or deleted.NOTE:If you enter the power-on password at the first 
password check, you must enter the administrator password 
to access Setup Utility (BIOS).Power-on password●Must be entered each time you turn on or restart the 
computer.
●If you forget your power-on password, you cannot turn 
on or restart the computer.
NOTE:The administrator password can be used in place of 
the power-on password.NOTE:A power-on password is not revealed as it is set, 
entered, changed, or deleted.
To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
1.To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press 
f10.
2.Use the arrow keys to select Security, and then follow the on-screen instructions.
Your changes take effect when the computer restarts.
Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your 
computer to computer viruses, spyware, and other online threats. To help protect your computer, 
Internet security software that includes antivirus and firewall features may be preinstalled on your 
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other 
security risks, security software must be kept up to date. It is strongly recommended that you upgrade 
56Chapter 8   Securing your computer and information 
						

							the security software trial offer or purchase the software of your choice in order to fully protect your 
computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function 
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any 
damage they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to  date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use 
the antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, from the Start screen, type support, and then select 
the 
HP Support Assistant app.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be 
software you install on your computer and/or network, or it can be a combination of both hardware  and software.
There are two types of firewalls to consider:
●Host-based firewalls—Software that protects only the computer it is installed on.
●Network-based firewalls—Installed between your DSL or cable modem and your home network 
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and 
compared with a set of user-defined security criteria. Any data that does not meet those criteria is 
blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to 
correct security problems and improve software performance. For more information, see 
Updating 
programs and drivers on page 51.
Installing critical security updates
CAUTION:Microsoft sends out alerts regarding critical updates. To protect the computer from 
security breaches and computer viruses, install all critical updates from Microsoft as soon as you 
receive an alert.
You can choose whether updates are installed automatically. To change the settings, from the Start 
screen, type 
control panel, and then select Control Panel. Select System and Security, select 
Windows Update, select Change settings, and then follow the on-screen instructions.
Installing HP and third-party software updates
HP recommends that you regularly update the software and drivers that were originally installed on 
your computer. To download the latest versions, go to 
http://www.hp.com/support. At this location, 
you can also register to receive automatic update notifications when they become available.
Installing software updates57  
						

							If you have installed third-party software after you purchased your computer, regularly update the 
software. Software companies provide software updates to their products to correct security problems 
and improve functionality of the software.
Securing your wireless network
When you set up your wireless network, always enable security features. For more information, see 
Protecting your WLAN on page 26.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently 
lost or damaged through a virus attack or a software or hardware failure. For more information, see 
Backing up, restoring, and recovering on page 62.
58Chapter 8   Securing your computer and information