HP Pavilion Touchsmart 14 B100 Ultrabook User Manual

							Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
●If you need to restore your personal files and data, you can use Windows File History to restore
your information from the backups you created. For more information and steps for using File
History, see Windows Help and Support. From the Start screen, type h, and then select Help
and Support. 
●If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.
●If you want to restore the system to a previous state without losing any personal information,
Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did
not manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Windows Help
and Support. From the Start screen, type h, and then select Help and Support.
●If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See 
Using Windows Refresh for quick and easy recovery on page 62.
●If you want to reset your computer to its original state, Windows provides an easy way to remove
all personal data, apps, and settings, and reinstall Windows. 
For more information, see 
Remove everything and reinstall Windows on page 62.
●If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see 
Recovering using HP Recovery Manager on page 63.
●If you want to recover the computers original factory partitioning and content, you can choose
the System Recovery option from the HP Recovery media. For more information, see
Recovering using HP Recovery Manager on page 63.
●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media to restore the factory image to the replacement drive. For more information, see
Recovering using HP Recovery Manager on page 63.
●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
offers the Remove Recovery Partition option.
For more information, see 
Removing the HP Recovery partition on page 64.
Restore and recovery 61 
						

							Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT:Refresh removes any traditional applications that were not originally installed on the
system at the factory.
NOTE:During Refresh, a list of removed traditional applications will be saved so that you have a
quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
NOTE:You may be prompted for your permission or password when using Refresh. See Windows
Help and Support for more information. From the Start screen, type h, and then select Help and
Support.
To start Refresh:
1.On the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
2.Select Settings.
3.Select Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4.Scroll the right-side choices down to display Refresh your PC without affecting your files.
5.Under Refresh your PC without affecting your files, select Get started, and follow the on-
screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT:This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Choose your keyboard layout.
3.Select Troubleshoot from the boot options menu.
4.Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1.On the Start screen, point to the far-right upper or lower corner of the screen to display the
charms.
2.Select Settings.
62 Chapter 11   Backing up, restoring, and recovering 
						

							3.Select Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen.
4.Scroll the right-side choices down to display Remove everything and reinstall Windows.
5.Under Remove everything and reinstall Windows, select Get started, and follow the on-
screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:
●System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
●Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.
●Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
What you need to know
●HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturers
website or reinstall the software from the media provided by the manufacturer.
●Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
●HP Recovery media must be used if the computer hard drive fails.
●To use the Factory Reset or System Recovery options, you must use HP Recovery media.
●If the HP Recovery media do not work, you can obtain recovery media for your system from the
HP website. For U.S. support, go to 
http://www.hp.com/go/contactHP. For worldwide support, go
to 
http://welcome.hp.com/country/us/en/wwcontact_us.html.
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you wish to retain.
Using the HP Recovery partition to recover a minimized image (select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.Choose your keyboard layout.
Restore and recovery 63 
						

							3.Select Troubleshoot from the boot options menu.
4.Select Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the first HP Recovery disc you created into an optional external optical drive, and then
restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See 
Changing the computer boot order on page 64.
3.Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
1.Insert the HP Recovery media you created.
2.Restart the computer, quickly press esc, and then press f9 for boot options.
3.Select the optical drive or USB flash drive you want to boot from.
4.Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT:Removing the HP Recovery partition means you can no longer use Windows
Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery
Manager option for minimized image recovery. Create HP Recovery media before removing the
Recovery partition to ensure you have recovery options; see 
Creating HP Recovery media
on page 60.
Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and follow the on-screen instructions to continue.
64 Chapter 11   Backing up, restoring, and recovering 
						

							12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power Rating
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
DC plug of external HP power supply
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
Input power 65 
						

							13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact support.
66 Chapter 13   Electrostatic Discharge 
						

							Index
A
AC adapter 4
AC adapter, testing 41
action keys
decrease screen brightness
32
functions 32
Help and Support 32
identifying 10
increase screen brightness 32
next track or section 32
play, pause, resume 32
previous track or section 32
switch screen image 32
using 32
volume down 32
volume mute 33
volume up 33
wireless 33
antivirus software, using 53
audio 19
audio functions, checking 20
audio-in (microphone) jack 5
audio-out (headphone) jack 5, 19
B
back up
personal files 60
backing up software and
information 54
backups 59
battery
conserving power 39
disposing 40
replacing 40
storing 39
battery bay 11, 12
battery information, finding 38
battery lock, identifying 11
battery power 37
battery release latch 11
battery temperature 39
best practices 1
BIOS
determining version 56downloading an update 57
updating 56
Bluetooth device 13, 16
boot order
changing HP Recovery
Manager 64
buttons
left TouchPad 7
power 9
right TouchPad 7
TouchPad on/off 7
C
cables
USB 44
caps lock light, identifying 8
caring for your computer 48
checking audio functions 20
cleaning your computer 48
components
bottom 11
display 6
left side 5
right side 3
top 7
computer reset 62
computer, traveling 39
configuring audio for HDMI 21
connecting to a WLAN 16
connector, power 4
conservation, power 39
corporate WLAN connection 16
critical battery level 39
CyberLink PowerDVD 22
D
deleted files
restoring 61
digital card
inserting 45
Digital Media Slot, identifying 4
Disk Cleanup software 48
Disk Defragmenter software 47E
edge-swipe gestures 26, 30
right-edge swipe 26
top-edge swipe 26, 31
electrostatic discharge 66
esc key, identifying 10
external AC power, using 40
external devices 44
F
f1 key 32
f10 key 33
f11 key 33
f12 key 33
f2 key 32
f3 key 32
f4 key 32
f6 key 32
f7 key 32
f8 key 32
f9 key 32
firewall software 53
fn key, identifying 10, 34
fun things to do 1
H
hard drive
HP 3D DriveGuard 47
hard drive light 4
HDMI
configuring audio 21
HDMI port, connecting 21
HDMI port, identifying 4, 18
headphones
connecting 20
headset microphone
connecting 20
Help and Support
how to access 32
Hibernation
exiting 36
initiated during critical battery
level 39
initiating 35, 36
Index 67 
						

							high-definition devices,
connecting 21, 22
hot keys
description 34
display system information 34
functions 34
using 34
HP 3D DriveGuard 47
HP and third-party software
updates, installing 54
HP Recovery Manager 63
correcting boot problems 64
starting 63
HP Recovery media
creating 60
recovery 64
HP Recovery partition 63
recovery 63
removing 64
hubs 43
I
input power 65
installing
critical updates 53
optional security cable lock 54
integrated webcam light,
identifying 6, 18
Intel Rapid Start Technology  35
Intel Wireless Display 22
internal microphone, identifying
6, 18
Internet connection setup 15
Internet security software, using
52
J
jack
audio-in (microphone) 5
audio-out (headphone) 5, 19
network 4
RJ-45 (network) 4
RJ-45 (network) lights 4
K
keyboard
using 32
keyboard hot keys, identifying 34
keys
action 10
esc 10fn 10
Windows 10
Windows applications 10
L
labels
regulatory 12
service 11
wireless certification 12
WLAN 12
LAN
connecting 17
latch, battery release 11
left-edge swipe 27, 30
lights
AC adapter 4
caps lock 8
hard drive 4
mute 8
power 3, 8
TouchPad 7, 8
webcam 6, 18
wireless 8
M
maintenance
Disk Cleanup 48
Disk Defragmenter 47
minimized image
creating 63
minimized image recovery 63
model description
label 11
mouse
using 32
mouse, external
setting preferences 23
music 19
mute light, identifying 8
N
network cable
LAN requirements 17
network jack, identifying 4
O
operating environment 65
optional external devices, using
44
original system recovery 63P
passwords
Setup Utility (BIOS) 52
Windows 52
pinch touch screen gesture 29
pinching TouchPad gesture 25
ports
HDMI 4, 18, 21
Intel Wireless Display 22
USB 2.0 5, 19
USB 3.0 4, 19
power
battery 37
conserving 39
power button, identifying 9
power connector, identifying 4
power lights, identifying 3, 8
power meter 37
power settings 37
PowerDVD 22
product name and number,
computer 11
public WLAN connection 16
R
recovery 61, 62
discs 60, 64
HP Recovery Manager 63
media 64
starting 63
supported discs 60
system 63
USB flash drive 64
using HP Recovery media 60
recovery media
creating 60
creating using HP Recovery
Manager 60
recovery partition 63
removing 64
recycle
computer 61, 62
refresh 62
computer 61
regulatory information
regulatory label 12
wireless certification labels 12
remove everything and reinstall
Windows 62
68 Index 
						

							reset
computer 61, 62
steps 62
restore
Windows File History 61
right-click
using touch screen gestures
28
right-edge swipe 30
RJ-45 (network) jack, identifying
4
S
scrolling TouchPad gesture 25
security cable lock, installing 54
security cable slot, identifying 5
security, wireless 15
serial number 11
service label, computer 11
service labels
locating 11
setting password protection on
wakeup 36
setup of WLAN 15
Setup Utility (BIOS) passwords
52
shipping the computer 49
Shortcut keys
Windows 8 shortcut keys 33
shutdown 42
Sleep
exiting 36
initiating 35, 36
slots
Digital Media 4
security cable 5
software
CyberLink PowerDVD 22
Disk Cleanup 48
Disk Defragmenter 47
software updates, installing 53
speakers
connecting 19
speakers, identifying 9, 19
storing a battery 39
stretch touch screen gesture 29
supported discs
recovery 60
system information hot key 34
system recovery 63system restore point
creating 59
restoring 61
T
tapping TouchPad gesture 24
temperature 39
testing an AC adapter 41
touch gestures 23
touch screen gestures 30, 31
edge-swipe gestures 30
edge–swipe gestures 30
one-finger slide 27
pinch 29
press and hold 28
right-click 28
tapping 28
touch screen, using 27
TouchPad 23
TouchPad buttons 7
TouchPad gestures 23, 26
edge-swipe gestures 27
pinching 25
scrolling 25
tapping 24
zooming 25
TouchPad light 7
TouchPad on/off button 7
TouchPad zone, identifying 7
traveling with the computer 12,
39, 49
turning off the computer 42
U
unresponsive system 42
USB 2.0 ports, identifying 5, 19
USB 3.0 ports, identifying 4, 19
USB cable, connecting 44
USB devices
connecting 44
description 43
removing 44
USB hubs 43
using external AC power 40
using passwords 51
V
vents, identifying 5, 11
video 20W
warranty period
label 11
webcam 19
webcam light, identifying 6, 18
webcam, identifying 6, 18
Windows
backup 60
File History 60, 61
Refresh 61, 62
reinstall 61, 62
remove everything and reinstall
option 62
reset 62
restoring files 61
system restore point 59, 61
Windows applications key,
identifying 10
Windows key, identifying 10
Windows passwords 52
Windows updates, installing 53
Wireless Assistant software 13
wireless button 13
wireless certification label 12
wireless controls
button 13
operating system 13
Wireless Assistant software
13
wireless light 8, 13
wireless network (WLAN)
connecting 16
corporate WLAN connection
16
equipment needed 15
functional range 16
public WLAN connection 16
security 15
using 14
wireless network, securing 54
WLAN antennas, identifying 6
WLAN device 14
WLAN label 12
Z
zooming TouchPad gesture 25
Index 69