HP Pavilion Touchsmart 14 B100 Ultrabook User Manual

							Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●The computer does not turn on.
●The display does not turn on.
●The power lights are off.
To test the AC adapter:
1.Shut down the computer.
2.Remove the battery from the computer.
3.Connect the AC adapter to the computer, and then plug it into an AC outlet.
4.Turn on the computer.
●If the power lights turn on, the AC adapter is working properly.
●If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.
●If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact customer support for information on obtaining a replacement AC power adapter.
HP CoolSense
HP CoolSense  automatically detects when the computer is not in a stationary position and
adjusts performance and fan settings to keep the surface temperature of your computer at the
optimum level of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan
options remain at the factory setting. As a result, the surface temperature of the computer may be
higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
▲From the Start screen, type cool, select Settings, and then select HP CoolSense.
HP CoolSense 41 
						

							Refreshing your software content with Intel Smart
Connect Technology (select models only)
When the computer is in the Sleep state, Intel Smart Connect Technology periodically causes the
computer to exit Sleep. Smart Connect then updates the content for certain open applications and
reinitiates Sleep. As a result, your work is immediately available to you as soon as you exit Sleep.
You do not have to wait while updates are downloaded.
▲To enable this feature or manually adjust the settings, on the Start screen, type smart, and
then select Intel® Smart Connect Technology.
Shutting down (turning off) the computer
CAUTION:Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
Shut down the computer under any of the following conditions:
●When you need to replace the battery or access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video
port
●When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows Shut down command:
NOTE:If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1.Save your work and close all open programs.
2.From the Start screen, point to the upper-right or lower-right corner of the screen.
3.When the charms list opens, select Settings, select the Power icon, and then select Shut
down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, and then select the Power icon in the lower-right corner of the screen.
Then select Shut down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
●Remove the battery.
42 Chapter 6   Managing power 
						

							7 Managing and sharing information
Drives are digital storage devices that help you store, manage, share, and access information. Your
computer has an internal hard drive that stores your computers software and operating system, as
well as provides storage for all of your personal files. Some computers also have an optional optical
drive that allows you to read or write to a CD, DVD, or Blu-ray Disc (BD), to play and record audio
and video.
For added capacity or functionality, connect an external drive (purchased separately), such as an
optical drive or hard drive, or insert a digital storage card to import information directly from your
phone or camera. A Universal Serial Bus (USB) flash drive, connected to the USB port on your
computer, also allows quick data transfer. Some devices use the computers power to run; others
have their own power source. Some devices come with software that must be installed.
NOTE:For information about connecting external wireless devices, see Connecting to a network
on page 13.
NOTE:For more information about required software and drivers, or to learn which computer port to
use, see the manufacturers instructions.
Using a USB device
Most computers have more than one USB port, because this versatile interface allows you to connect
numerous kinds of external devices to your computer, such as a USB keyboard, mouse, external
drive, printer, scanner, or USB hub.
Your computer has more than one type of USB port. See 
Getting to know your computer on page 3
for the types of USB ports you have on this computer. Be sure to purchase devices that are
compatible with your computer.
Type Description
USB 2.0 Transfers data at 60 MB/s.
USB 3.0 Transfers data at 640 MB/s. USB 3.0 ports, also known as
SuperSpeed ports, are also compatible with USB 1.0 and 2.0
devices.
Using a USB device 43 
						

							Connecting a USB device
CAUTION:To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
▲Connect the USB cable for the device to the USB port.
NOTE:The USB port on your computer may look slightly different from the illustration in this
section.
A sound indicates that the device has been detected.
NOTE:The first time you connect a USB device, a message displays on the Desktop and an icon
shows in the notification area letting you know that the device is recognized by the computer.
Removing a USB device
CAUTION:To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION:To reduce the risk of loss of information or an unresponsive system, use the following
procedure to remove the USB device safely:
1. Save your information and close all programs associated with the device.
2. From the Desktop, click or tap the hardware icon in the notification area, at the far right of the
taskbar. A message, Safely Remove Hardware and Eject Media displays. Follow the on-screen
instructions.
Connecting a powered USB device
CAUTION:To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and its AC power cord is unplugged.
1.Connect the device to the computer.
2.Plug the device power cord into a grounded AC outlet.
3.Turn on the device.
To disconnect an unpowered external device, stop the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.
44 Chapter 7   Managing and sharing information 
						

							Inserting and removing a digital storage card
To insert a digital storage card:
CAUTION:To reduce the risk of damage to the digital card connectors, use minimal force to insert
a digital card.
1.Hold the card label-side up, with the connectors facing the computer.
2.Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.
A sound indicates that the device has been detected.
To remove a digital storage card:
CAUTION:To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1.Save your information and close all programs associated with the digital card.
2.From the Desktop, click or tap the remove hardware icon in the notification area, at the far right
of the taskbar. Then, follow the on-screen instructions.
3.Press in on the card (1), and then remove it from the slot (2).
NOTE:If the card is not ejected, pull the card out of the slot.
Inserting and removing a digital storage card 45 
						

							Sharing data and drives and accessing software
When your computer is part of a network, you are not limited to using only the information that is
stored on your computer. Networked computers can exchange software and data with each other.
NOTE:When a disc like a DVD movie or game is copy-protected, it cannot be shared.
To share folders or libraries on the same network:
1.On the Desktop, open File Explorer.
2.Select the Share tab on the Libraries window, and then select Specific people.
3.Type a name in the File Sharing box, and then select Add.
4.Select Share and then follow the on-screen instructions.
To share information from your Local Disk:
1.On the Desktop, open File Explorer.
2.Select Local Disk (C:) on the Libraries window.
3.Select the Share tab, and then select Advanced sharing.
4.On the Local Disk (C:) Properties window, select Advanced Sharing.
5.Check Share this folder.
To share drives on the same network:
1.
On the Desktop, right-click the Wireless icon 
 in the notification area. On models with a
touch screen, press and hold the Wireless icon.
2.Select Open Network and Sharing Center.
3.Under View your active networks, select an active network.
4.Select Change advanced sharing settings to set sharing options for privacy, network
discovery, file and printer sharing or other network options.
46 Chapter 7   Managing and sharing information 
						

							8 Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter provides information about improving the performance of your computer by running tools
such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your
programs and drivers, instructions for cleaning your computer, and tips for traveling with your
computer.
Improving performance
Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.
Using HP 3D DriveGuard
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE:Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
NOTE:Hard drives in the primary hard drive bay are protected by HP 3D DriveGuard. Hard drives
connected to USB ports are not covered by HP 3D DriveGuard.
For more information, see the HP 3D DriveGuard software Help.
Using Disk Defragmenter
As you use your computer over time, the files on the hard drive become fragmented. A fragmented
drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive
works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or
physically reorganizes) the fragmented files and folders on the hard drive so that the system can run
more efficiently.
NOTE:It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. However, depending on the size of
your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour
to complete.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
Improving performance 47 
						

							To run Disk Defragmenter:
1.Connect the computer to AC power.
2.From the Start screen, type disk, select Settings, and then select Defragment and optimize
your drives.
3.Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer run more efficiently.
To run Disk Cleanup:
1.From the Start screen, type disk, select Settings, and then select Free up disk space by
deleting unnecessary files.
2.Follow the on-screen instructions.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis to the latest versions.
Updates can resolve issues and bring new features and options to your computer. Technology is
always changing, and updating programs and drivers allows your computer to run the latest
technology available. For example, older graphics components might not work well with the most
recent gaming software. Without the latest driver, you would not be getting the most out of your
equipment.
Go to the HP website to download the latest versions of HP programs and drivers. For U.S. support,
go to 
http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/
us/en/wwcontact_us.html. In addition, register to receive automatic update notifications when they
become available.
Cleaning your computer
Cleaning your computer and external devices helps keep them in good working condition. If you dont
clean your computer, dust and dirt particles can build up.
CAUTION:Avoid using the following cleaning products to clean your computer:
Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and
hydrocarbons, which can permanently damage the surface of the computer.
Cleaning the display, sides, and cover
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Allow
the display to dry before closing the computer cover.
Use a pre-moistened germicidal wipe to clean the sides and cover. Fibrous materials, such as paper
towels, can scratch the computer.
NOTE:When cleaning the cover of the computer, use a circular motion to aid in removing dirt and
debris.
48 Chapter 8   Maintaining your computer 
						

							Cleaning the TouchPad and keyboard
CAUTION:Never allow liquids to drip between the keys on the keyboard, even when you are
cleaning the computer. This can permanently damage internal components.
●To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or a static-free
cloth without oil (such as a chamois cloth) moistened with an alcohol-free glass cleaner or use
an acceptable germicidal disposable wipe.
●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.
WARNING!To reduce the risk of electric shock or damage to internal components, do not use
a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household
debris on the keyboard surface.
Traveling with or shipping your computer
If you have to travel with or ship your computer, here are some tips to keep in mind to keep your
equipment safe.
●Prepare the computer for traveling or shipping:
◦Back up your information to an external drive.
◦Remove all discs and all external media cards, such as digital storage cards, from the
computer.
◦Turn off, and then disconnect all external devices.
◦Shut down the computer.
●Take along a backup of your information. Keep the backup separate from the computer.
●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your luggage.
CAUTION:Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
●If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you are allowed to use your computer. In-flight computer use is at the discretion of the
airline.
●If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
●If the computer has a wireless device installed, the use of these devices may be restricted in
some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives,
and in hazardous locations. If you are uncertain of the policy that applies to the use of a
particular device, ask for authorization to use your computer before you turn it on.
●If you are traveling internationally, follow these suggestions:
◦Check the computer-related customs regulations for each country or region on your
itinerary.
◦Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
Traveling with or shipping your computer 49 
						

							WARNING!To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
50 Chapter 8   Maintaining your computer