HP Pavilion Touchsmart 11 E100 Notebook Pc Series User Manual

							display brightness decreases to conserve battery life. The battery in the computer slowly discharges
when the computer is off and unplugged from external power.
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
Removing a user-replaceable battery
WARNING!To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION:Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1.Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
2.Remove the battery (3) from the computer.
Finding battery information
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check
in HP Support Assistant. To access battery information, from the Start screen, type support, select
the HP Support Assistant app, and then select Battery and performance.
HP Support Assistant provides the following tools and information about the battery:
●Battery test
●Information on battery types, specifications, life cycles, and capacity
Running on battery power 41 
						

							Conserving battery power
Tips for conserving battery power and maximizing battery life:
●Lower the brightness on the display.
●Select the Power saver setting in Power Options.
●Remove a user-replaceable battery from the computer if it will not be used or charged for more
than 2 weeks.
●Turn off wireless devices when you are not using them.
●Disconnect unused external devices that are not plugged into an external power source, such as
an external hard drive connected to a USB port.
●Stop, disable, or remove any external media cards that you are not using.
●Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:
●The battery light (select models only) indicates a low or critical battery level.
– or –
●The power meter icon on the Windows desktop shows a low or critical battery notification.
NOTE:For additional information about the power meter, see Using the power meter and
power settings on page 40.
The computer takes the following actions for a critical battery level:
●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains
briefly in the Sleep state, and then shuts down and loses any unsaved information.
●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.
Resolving a low battery level
Resolving a low battery level when external power is available
●Connect an AC adapter.
●Connect an optional docking or expansion device.
●Connect an optional power adapter purchased as an accessory from HP.
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
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							Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow these steps:
1.Replace the discharged user-replaceable battery with a charged battery, or connect the AC
adapter to the computer and to external power.
2.Exit Hibernation by pressing the power button.
Storing a user-replaceable battery
CAUTION:To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
battery and store it separately in a cool, dry place to prolong the battery charge.
A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge
the battery before returning it to storage.
Disposing of a user-replaceable battery
WARNING!To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this
guide, from the Start screen, type support, select the HP Support Assistant app, select My
computer, and then select User guides.
Replacing a user-replaceable battery
Battery Check in HP Support Assistant notifies you to replace the battery when an internal cell is not
charging properly or when the battery storage capacity has reached a weak condition. If the battery is
possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the
HP website for more information about ordering a replacement battery.
Running on external AC power
For information on connecting to AC power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to AC external power with
an approved AC adapter or an optional docking/expansion device.
WARNING!To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to external AC power under any of the following conditions:
WARNING!Do not charge the computer battery while you are onboard aircraft.
●When charging or calibrating a battery
●When installing or modifying system software
●When writing information to a disc (select models only)
●When running Disk Defragmenter on computers with internal hard drives
●When performing a backup or recovery
Running on external AC power 43 
						

							When you connect the computer to external AC power:
●The battery begins to charge.
●The display brightness increases.
●The power meter icon on the Windows desktop changes appearance.
When you disconnect external AC power, the following events occur:
●The computer switches to battery power.
●The display brightness automatically decreases to save battery life.
●The power meter icon on the Windows desktop changes appearance.
Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●The computer does not turn on.
●The display does not turn on.
●The power lights are off.
To test the AC adapter:
1.Shut down the computer.
2.Connect the AC adapter to the computer, and then plug it into an AC outlet.
3.Turn on the computer.
●If the power lights turn on, the AC adapter is working properly.
●If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to be sure that the connections
are secure.
●If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.
Contact support for information on obtaining a replacement AC power adapter.
HP CoolSense (select models only)
HP CoolSense  automatically detects when the computer is not in a horizontal position and adjusts
performance and fan settings to keep the surface temperature of your computer at the optimum level
of comfort.
When HP CoolSense is off, the position of the computer is not detected and the performance and fan
options remain at the factory setting. As a result, the surface temperature of the computer might be
higher than it would be with HP CoolSense on.
To turn CoolSense off or on, follow these steps:
▲From the Start screen, type cool, select Settings, and then select HP CoolSense.
44 Chapter 6   Managing power 
						

							Shutting down (turning off) the computer
CAUTION:Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
Shut down the computer under any of the following conditions:
●When you need to replace the battery or access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video
port
●When the computer will be unused and disconnected from external power for an extended
period
Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows Shut down command:
NOTE:If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible by briefly pressing the power button.
1.Save your work and close all open programs.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
charms.
3.Click Settings, click the Power icon, and then click Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
●Press ctrl+alt+delete, click the Power icon, and then select Shut Down.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power.
●On models with a user-replaceable battery, remove the battery.
Shutting down (turning off) the computer 45 
						

							7 Managing and sharing information
Drives are digital storage devices that help you store, manage, share, and access information. Your
computer has an internal hard drive or a solid state drive that stores your computers software,
operating system, and also provides storage for all of your personal files. Some computers have a
built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc
(BD).
For added capacity or functionality, connect an external drive (purchased separately), such as an
optical drive or hard drive, or insert a memory card directly from your phone or camera. A Universal
Serial Bus (USB) flash drive, connected to the USB port on your computer, also allows quick data
transfer. Some devices use the computers power to run; others have their own power source. Some
devices come with software that must be installed.
NOTE:For information about connecting external wireless devices, see Connecting to a network
on page 15.
NOTE:For more information about required software and drivers, or to learn which computer port to
use, see the manufacturers instructions.
Using a USB device
Most computers have more than one USB port, because this versatile interface allows you to connect
numerous kinds of external devices—such as a USB keyboard, mouse, external drive, printer,
scanner, or USB hub—to your computer.
Your computer has more than one type of USB port. See 
Getting to know your computer on page 4
for the types of USB ports you have on this computer. Be sure to purchase devices that are
compatible with your computer.
Type Description
USB 2.0 Transfers data at 60 MB/s.
USB 3.0 Transfers data at 640 MB/s. USB 3.0 ports, also known as
SuperSpeed ports, are also compatible with USB 1.0 and 2.0
devices.
Connecting a USB device
CAUTION:To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
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							▲Connect the USB cable for the device to the USB port.
NOTE:The USB port on your computer may look slightly different from the illustration in this
section.
A sound indicates that the device has been detected.
NOTE:The first time you connect a USB device, a message is revealed on the Windows desktop
and an icon appears in the notification area, at the far right of the taskbar, letting you know that the
device is recognized by the computer.
Removing a USB device
CAUTION:To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION:To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1.Save your information and close all programs associated with the device.
2.From the Windows desktop, click the remove hardware icon in the notification area, at the far
right of the taskbar. A message, Safely remove hardware and eject media is revealed. Follow
the on-screen instructions.
Inserting and removing a memory card
To insert a memory card:
CAUTION:To reduce the risk of damage to the memory card connectors, use minimal force to
insert a memory card.
1.Hold the card label-side up, with the connectors facing the computer.
Inserting and removing a memory card 47 
						

							2.Insert the card into the memory card reader, and then press in on the card until it is firmly
seated.
A sound indicates that the device has been detected.
To remove a memory card:
CAUTION:To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the memory card.
1.Save your information and close all programs associated with the memory card.
2.From the Windows desktop, click the remove hardware icon in the notification area, at the far
right of the taskbar, and then, follow the on-screen instructions.
3.Press in on the card (1), and then remove it from the slot (2).
NOTE:If the card is not ejected, pull the card out of the slot.
48 Chapter 7   Managing and sharing information 
						

							8 Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter provides information about improving the performance of your computer by running tools
such as Disk Defragmenter and Disk Cleanup. It also provides information about updating your
programs and drivers, instructions for cleaning your computer, and tips for traveling with your
computer.
Improving performance
Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as
Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer.
Also, as your computer gets older, you might consider installing larger drives and adding more
memory.
Handling drives
Observe these precautions when handling drives:
●Before removing or installing a drive, shut down the computer. If you are unsure whether the
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down
through the operating system.
●Before handling a drive, discharge static electricity by touching the unpainted metal surface of
the drive.
●Do not touch the connector pins on a removable drive or on the computer.
●Do not use excessive force when inserting a drive into a drive bay.
●When the battery is the only source of power, be sure that the battery is sufficiently charged
before writing to media.
●If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “FRAGILE.”
●Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport
walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
●Remove media from a drive before removing the drive from the drive bay, or traveling with,
shipping, or storing a drive.
●Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
write process is sensitive to vibration.
●Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
the screen to clear, or properly disconnect the external hard drive.
Replacing a hard drive
CAUTION:Drives are fragile computer components that must be handled with care. Do not drop a
drive, place items on it, or expose it to liquids, or temperature or humidity extremes. See 
Handling
drives on page 49 for specific precautions when handling drives.
Improving performance 49 
						

							CAUTION:To prevent information loss or an unresponsive system:
Before removing or installing a drive, shut down the computer. If you are unsure whether the
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down
through the operating system.
Before you remove the hard drive:
1.Save your work and shut down the computer.
2.Disconnect all external devices connected to the computer.
3.Unplug the power cord from the AC outlet.
4.Turn the computer upside down on a flat surface.
5.Remove the battery from the computer (see 
Removing a user-replaceable battery on page 41).
Remove the hard drive:
1.Lift up and remove the service door.
2.Disconnect the hard drive cable (1) from the computer.
NOTE:To help prevent damage to the hard drive cable, the cable runs underneath the hard
drive cable covering (2).
50 Chapter 8   Maintaining your computer