HP Pavilion P6620f Desktop Pc Getting Started Manual

							Computer risk Computer feature
Unauthorized access to data
and ongoing threats to the
computerFirewall software
●Windows 7 includes firewall software preinstalled on the computer.
●The antivirus software, which is preinstalled on the computer, includes
firewall software.
 
Windows 7 critical security updates
Microsoft continually updates the Windows 7 operating system.
After you complete the initial computer setup, you might want to install additional
software programs or hardware devices. Check the operating system, memory,
and other requirements listed before purchasing new software or hardware for
your computer. Follow the software manufacturers directions to install the new
software.
NOTE:Use only licensed original software. Installing copied software could
result in an unstable installation, infect the computer with a virus, or be illegal.
Security solutions can deter theft, mishandling, and software attacks, but cannot
prevent them.
Connecting to the Internet
Steps to connect to the Internet:
1.Connect the hardware as shown on the setup poster.
2.Get Internet service.
●Sign up with an Internet Service Provider (ISP). If you already have an
account with an ISP, skip this step and follow the instructions provided
by the ISP.
●If you did not set up the computer for Internet service during the initial
setup, do so now by using Online Services:
a.Click Start, click All Programs, click Online Services, and then
click Get Online.
b.Follow the on-screen instructions to select an ISP and set up
Internet service.
NOTE:Online Services provides a list of ISPs; however, you
might choose another ISP or transfer an existing account to this
computer. To transfer existing accounts, follow the instructions
provided by the ISP.
3.Using your Internet connection through your ISP, open a web browser and
browse the Internet.
ENWWConnecting to the Internet
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							NOTE:If you have issues connecting to the Internet, see Internet access
on page 12.
Transferring files and settings to your new computer
You can copy files from another computer to your new computer by using CDs or
DVDs, memory sticks, and external hard drives. You can also use Windows Easy
Transfer software, which is included with Windows 7 (select models only), to
copy files and settings to a storage device or, using an Easy Transfer Cable,
directly from another computer to the new computer. The Easy Transfer Cable is
a USB cable designed specifically to connect two computers and to work with the
Windows Easy Transfer software.
NOTE: The Easy Transfer Cable is sold separately. A standard USB cable
does not work.
To transfer your files and settings:
1.Click Start, type Windows Easy Transfer into the Start Search box,
and then click Windows Easy Transfer.
2.Follow the on-screen instructions in the Windows Easy Transfer wizard to
transfer your files to your new computer.
NOTE:Some features might not be available on systems that are shipped
without a version of Microsoft Windows.
3 Troubleshooting and maintenance
Refer to the documentation provided by the product manufacturer for information
about peripheral-specific problems, such as issues with a monitor or a printer.
The following tables present some issues you might encounter while installing,
starting up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see 
Getting
information on page 1.
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							Computer does not start
Symptom Possible solution
Error message:
Hard disk drive
error.Restart the computer.
1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn
off the computer, and then press the Power button to restart the computer.
3.If Windows opens, immediately back up all important data to a backup hard disk drive.
4.Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.
Computer will not
turn on or start.Ensure that the cables connecting the computer to the external power source are plugged
in properly. When the cables connecting the computer to the external power source are
plugged in properly, and the wall outlet is functioning, the green power supply light on the
back of the computer should be on; if it is not, contact Support.
If the display (monitor) is blank, the monitor might not be properly connected. Connect the
monitor to the computer, plug it in, and turn it on. See 
Display (monitor) on page 8.
Test the wall outlet by connecting a different electrical device to it.
Computer seems
to be locked up
and is not
responding.Use the Windows Task Manager to close any programs not responding, or restart the
computer:
1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.Click Start Task Manager.
3.Select the program that is not responding, and then click End Task.
If closing programs does not work, restart the computer:
1.Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.Click the Arrow button next to the red Shut Down button, and then click Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn
off the computer, and then press the Power button to restart the computer.
ENWWComputer does not start
7 
						

							Power
Symptom Possible solution
Error message:
Invalid system
disk or Non-
System disk or
Disk error.When drive activity stops, remove the disc and press the spacebar on the keyboard. The
computer should start up.
Computer does
not turn off when
the Power button
is pressed.Press and hold the Power button until the computer turns off. Check Power Settings.
Computer shuts
down
automatically.●The computer might be in an exceedingly hot environment. Let it cool down.
●Ensure that computer air vents are not blocked and that the internal fan is running —
see Keeping the computer free of dust, dirt, and heat under 
Maintenance
on page 16. (Your computer might not have an internal fan.)
Display (monitor)
Symptom Possible solution
Screen is blank,
and monitor power
light is not lit.Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the Power button on the monitor.
Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display
visible again.
Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep
mode.
Press the Power button to turn on the computer.
Inspect the monitor video connector for bent pins:
●If any of the pins are bent, replace the monitor connector cable.
●If no pins are bent, reconnect the monitor connector cable to the computer.
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							Symptom Possible solution
Images on the
screen are too
large or too small,
or the images are
fuzzy.Adjust the monitor resolution setting in Windows 7:
1.Click Start, and then click Control Panel.
2.Under Appearance and Personalization, click Adjust Screen Resolution.
3.Adjust resolution as necessary, and then click Apply.
NOTE:In addition to the information listed here, also refer to the documentation that came with your monitor.
ENWWDisplay (monitor)
9 
						

							Keyboard and mouse (with cable)
Symptom Possible solution
Keyboard
commands and
typing are not
recognized by the
computer.Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of
your computer, and then restart your computer.
Mouse (with
cable) does not
work or is not
detected.Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse
cable, and then restart the computer.
Cursor does not
move using the
arrow keys on the
number keypad.Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the
number keypad can be used.
Cursor does not
respond to mouse
movement.Use the keyboard to save changes in all open programs, and then restart your computer:
1.Press the Alt+Tab keys simultaneously to navigate to an open program.
2.Press Ctrl+S simultaneously to save your changes in the selected program (Ctrl+S is
the keyboard shortcut for Save on most—not all—programs).
3.Repeat step 1 and step 2 to save changes in all open programs.
4.After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard
simultaneously to display the Windows Start menu.
5.Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut
Down, and then press Enter.
6.After the shutdown is complete, unplug and reconnect the mouse connector to the
back of your computer, and then restart your computer.
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							Keyboard and mouse (wireless)
Symptom Possible solution
Wireless
keyboard or
mouse does
not work or is
not detected.●Ensure that you are using the wireless keyboard or wireless mouse within range of the
receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches)
during initial setup or for re-synchronization.
●Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.
Click the left mouse button to reactivate it.
●Replace the batteries in the keyboard and mouse.
●Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are
examples; your models might vary. IMPORTANT: During these steps, place the wireless
keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) of the
receiver, and away from interference from other devices.
1.Unplug the receiver from a USB connector on the computer, and then reconnect it. Your
computer model might have a connector dedicated to the receiver. If you have a choice,
use a USB connector on the front of the computer.
2.Check that the mouse is on (A), and push and hold the Connect button (B) on the
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops
flashing. The receiver connection session times out after 60 seconds. To ensure that the
connection was established, and that the receiver did not time out instead, move the
mouse and check for response on the screen.
Off
OnConnectAB
3.After the mouse connection is established, continue by using the steps that follow to
repeat the procedure for the keyboard.
4.Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10
seconds until the LED on the receiver lights or stops flashing.
Off
OnConnectAB
ENWWKeyboard and mouse (wireless)
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							Speakers and sound
Symptom Possible solution
Volume is very
low or
unsatisfactory.Ensure that you connected the speakers to the Audio Out (lime green) connector on the back
of the computer. (Additional audio connectors are used for multiple-channel speakers.)
Detached non-powered speakers (speakers without a separate power source, such as
batteries or a power cord) do not produce satisfactory sound. Replace the non-powered
speakers with powered speakers.
No sound is
produced.For Windows 7:
1.Click Start, click Control Panel, click Action Center, and then click Troubleshooting.
2.Under Hardware and Sound, click Troubleshoot and audio playback.
If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card
(select models only) to connect your monitor to the computer, you should also connect
analog speakers to the computer Audio Line Out connector if you want to hear sound during
the initial setup of the computer. Refer to the Setup Poster to connect analog speakers.
If you are using built-in monitor speakers, use the monitor front-panel Volume button to
adjust volume. Use the front-panel buttons to enter the on-screen display (OSD) and ensure
that audio is enabled and that the volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the
speakers are connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Symptom Possible solution
Internet programs
do not start
automatically.Log in to your ISP, and start the desired program.
12 Chapter 3   Troubleshooting and maintenance ENWW 
						

							Symptom Possible solution
I cannot connect
to the Internet.For Windows 7:
1.Click Start, click Control Panel, click Action Center, and then click
Troubleshooting.
2.Under Network and Internet, click Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your
computer might have a dial-up modem and an Ethernet network adapter (also called a
network interface card, or NIC). A modem uses a standard telephone cable, whereas the
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1.Click Start, click Control Panel, click Network and Internet, and then click Network
and Sharing Center.
2.In the Network and Sharing Center window, click Set up a connection or network
to open the wizard, and then follow the on-screen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
Software troubleshooting
To repair software
problems, try
these methods:●Turn the computer off completely and then turn it on again. This is the easiest (and
sometimes the best) way.
●Update the drivers (see Updating device drivers, following).
●Use Microsoft System Restore Software program and hardware driver reinstallation
(see Microsoft System Restore, later in this table). — Restores your computer to a
configuration that was in use before the software was installed.
●Reinstall the software program or hardware driver (see Software program and
hardware driver reinstallation, later in this table). — Restores the software (if it came
with the product) or hardware driver to factory defaults.
●System Recovery (see 
System recovery on page 18) — Erase and reformat the
hard disk drive, and then reinstall the operating system, programs, and drivers. This
erases all data files you have created.
ENWWSoftware troubleshooting
13 
						

							Updating device
driversComplete the following procedure to update a driver, or to revert to an earlier version of the
driver if the new one does not solve your problem:
1.Click Start.
2.Type Device Manager into the Start Search box, and then click Device Manager
to open the Device Manager window.
3.Click the plus sign (+) to expand the type of device you want to update or rollback.
(For example, DVD/CD-ROM drives).
4.Double-click the specific item (for example, HP DVD Writer 640b).
5.Click the Driver tab.
6.To update a driver, click Update Driver, and then follow the on-screen instructions.
Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow
the on-screen instructions.
Microsoft System
RestoreIf you have a problem that might be due to software that was installed on your computer,
use System Restore to return the computer to a previous restore point. You can also set
restore points manually.
NOTE:Always use this System Restore procedure before you use the System Recovery
program.
Some features might not be available on systems that are shipped without a version of
Microsoft Windows.
To start a System Restore:
1.Close all open programs.
2.Click Start, right-click Computer, and then click Properties.
3.Click System protection, System Restore, click Next, and then follow the on-screen
instructions.
To add restore points manually:
1.Close all open programs.
2.Click Start, right-click Computer, click Properties, and then click System
protection.
3.Under Protection Settings, select the disk for which you want to create a restore
point.
4.Click Create, and then follow the on-screen instructions.
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